Keen62 reviews
This score is based on 62 genuine reviews submitted via US-Reviews since 2019.
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good traction and comfort at first, but not durable in storage or under light use. Kinda annoyed.
Started skeptical, ended okay
Overall, I'm pretty glad I stuck with it, even though support made me doubt it at first. I signed up back in May to try a few listings and right away I liked the interface and speed, but then I had to contact support and ugh — they felt defensive and slow, like they weren’t taking my point seriously. At first I thought maybe this service was sloppy, but after a week things smoothed out (they eventually fixed my issue and new listings went live). So yeah, still annoyed by how they defend themselves quickly but drag feet for users, yet the platform itself works fine — usable, not perfect.
Good Listeners, Wrong Timelines
I concluded pretty quickly that the readings weren't reliable, and that's the bottom line. I went on Keen because I was dealing with a rough breakup and wanted some direction — needed closure more than anything — and used the site for about three months. I tried several different advisors, some more than once, and the predictions with specific timeframes repeatedly didn't materialize. Often the same prediction would be repeated later with a pushed-back date. I even asked if a particular person was dating and got "no" several times, while I later found out they were. On the plus side, a couple readers were warm and actually listened — that surprised me — but that didn't make the forecasts come true. Helpful to talk it out, not helpful for accurate predictions.
Surprisingly helpful, but glitchy
Halfway through a hectic evening I logged in and, after some fiddling, actually connected to someone who really helped me — that took me by surprise. The site is kinda cluttered though; there are too many pointless listings and sometimes an advisor shows as offline even when they’re there, so you try to click and nothing happens. When you do get through, the conversation is solid, practical and quick, which I liked. I just wish they’d fix those little bugs and maybe spend a bit on advertising so more people know about it — seems fair given the fees. Overall I’d recommend it, but expect a bit of clicking around first. Also, customer support was responsive once I reached them.
Coffee, timing claims, and a surprisingly solid reading
focus on the substance of the reading, not the flashy timeline claims. It helped me more than I expected, even with the awkwardness. Would I try her again? Maybe, but I'd be cautious and keep screenshots.
Split seam revelation
first pair lasted forever, second pair too, third was an eBay gamble and didn’t hold up but I blamed the seller. This fourth pair came straight from the brand and started falling apart almost immediately. I sent photos, the receipt, the works; at first I got the usual templated requests, but then a real person took over. They issued a claim number, sent a prepaid return label, and arranged a replacement within a week. Not dramatic, not flashy, just a fast, professional fix — and that was the surprising part that made me feel satisfied. It doesn’t change that I expected more longevity for $165, and I’m still wary, but compared to my bad experiences with companies that ignore you, this was refreshingly solid. I’d buy again, cautiously.
Long-time reader, mixed feelings
I’ve been doing readings on Keen for years — more like a steady side gig since 2007. I know a bunch of the other advisors and honestly a lot of them are really good; there’s real talent here. That said, management changes and buyouts over time have been annoying, and the pay split is the thing that gets to me most. We’re contractors, not employees, and a fair chunk of what we earn goes to fees — compared to other platforms I’ve tried that felt stingier, this is still a sore spot. Recently they rolled out a few changes I didn’t love, but to their credit they seem to be listening now, so I’m watching closely. Tech and clients are fine, overall it works, just not perfect. I’ve had worse experiences elsewhere, so it’s not all bad.
Late-night drift
I was halfway through a quiet evening, headphones on, waiting for the next chat to pop up — and it felt different, slower. Over the past few years the flow of customers has thinned, and now there's this extra session fee tacked onto every chat plus the usual per-minute pay. It makes the whole thing feel a bit squeezed; I only see a small slice of what clients actually pay. The site also keeps selling "boost" spots to advisors for a chunk of change, which feels like paying to shout in an already crowded room. Still, when a real conversation lands it can be good — the interface works, clients can be engaging, and I do enjoy the one-on-one. My mood went from skeptical to resigned to mildly glad on the nights that work came through. If you're thinking of joining, don't rely on it as your only income and expect to pay for extras to be noticed.
Worn sooner than I thought
I almost talked myself out of buying these — I needed something sturdy for long walks because my lower back flares up if my shoes don’t have decent support. I’d bought KEEN before and assumed they’d last, but that was the doubt I had. After about a year, the heel wore through and cracks showed along the sides, stitching coming loose, inner heel padding delaminating — yeah, disappointing. To be fair, they were comfy out of the box and the cushioning did help my back at first, so there was that surprise positive, but it didn’t stick. I checked with family and they’ve seen similar issues lately, so it feels like a pattern, not just bad luck. I tried reaching out to support but didn’t get anything useful, which didn’t help. Overall I’m keeping them for short trips only now, but I won’t count on them for heavy use — probably won’t buy KEEN again unless they change something.
Blocked after praise
I got blocked — that’s my takeaway. I’d used the same advisor a few times and left two five-star reviews, even said I’d check back to update if predictions came true. Then suddenly she blocked me after that one message saying I’d report back. Felt like she cut me off before she risked a bad follow-up. What bugs me more is learning from the app info that advisors can log contacts and notes. So when you read her reviews and see identical dates and lines, it’s no mystery — she’s a pro, probably reusing saved notes to make things look precise. That makes the whole thing feel rehearsed, not personal. I’ve had better transparency at other platforms where readers explained methodology instead of giving cookie-cutter timelines. Am I angry? Not furious, just disappointed and a bit wary. If you’re okay with polished, repeatable lines and occasional blocking, fine. If you want a reader who engages and sticks around for honest follow-ups, I’d look elsewhere. Just my two cents.
Half-skeptic, half-happy
Right in the middle of my second session I remember thinking, huh, where are those promised timelines — days, weeks, next month — none of that showed up. I was pretty doubtful before I bought in; a friend had recommended the service and kept saying it helped them, so I gave it a shot more out of curiosity than belief. Over the past year a few different advisors told me similar outcomes but kept pinning short deadlines that didn’t happen. That was frustrating, sure, and I almost walked away. What surprised me, though, was that the conversations pushed me to look inward and actually deal with the unknown instead of waiting for a date to arrive. So the exact timing didn’t match my calendar, but the guidance did nudge me in the right direction. Customer service is usually great — quick and friendly — though I did message recently and haven’t heard back in a few days, which is a bummer. Still, overall I’m glad I tried it and would tell a friend, cautiously optimistic.
Soles gave up, but I found a winner
the outsole started falling off after a few months. I hung on to them, tried gluing the bits back (multiple times, messy), and only later realized I should’ve asked for a refund before the one-year mark. I called customer service and explained the whole thing—years of buying from them—and they pretty much shrugged because the last pair was "just" past a year. Frustrating. So I switched to Merrell after a friend recommended it, and honestly they’ve been rock solid. I’m packing them for the Camino this fall and after a year of wear there’s been no breakdown in construction. Not perfect—nothing is—but for me the Merrells are holding up way better than the other brand did. I told my hiking buddy to try them too.
Morning-check habit
sometimes instant, sometimes delayed for hours and then they land with almost no follow-up. That inconsistency is what frustrates me most. Customer service will respond, but it’s slow and often pretty generic; I once opened multiple tickets before someone actually read the issue. Ordering and payments are straightforward, so no complaints there, but the support side needs work. I also miss the old advisor chat — it used to be a place to vent and trade tips and its loss is noticeable during busy weeks. Overall the readings still fit into my daily workflow and help me make small decisions, but I’m a bit disappointed by the response times and lack of real community support. Hope they tighten up delivery and bring back a proper support space.
Mixed results, but one reader stood out
I first saw this site on a neighborhood Facebook group and, because I’m nosy, I decided to try a chat. I told my sister about it and even tipped her to try Ron since his first message seemed to hit a real note. That first reading with Ron actually felt legit — specific and believable — but after that, my chats were mostly misses. I tried a few of the $50 readers like Penny C and Mingohn; they were pleasant to talk to, friendly and all, but not a single prediction has come true so far. I also tested a couple of the cheaper folks and, oddly, their expectations were more grounded and some of their comments made more sense in hindsight. One thing that bugs me: you can only leave a review after 7 or 14 days, which feels like it favors the site if predictions take longer or never happen. That’s a design choice I don’t love. Still, I’m not completely dismissive — the real positive here was Ron’s initial hit and the down-to-earth tone of the cheaper readers. I’m skeptical but somewhat reassured that at least a few readers try to be realistic.
Called for clarity, got a two-minute hang-up
two minutes, then click. No real answers, no follow-up, just silence. It honestly felt deliberate, like she wanted to keep calls short—maybe to push callbacks? maybe not, I don’t know. I called back once because, of course, I wanted more than a rushed one-liner, and yeah, same thing. The platform itself is okay — other advisors I’ve tried were actually helpful — but this particular interaction was rude and left me annoyed, and a little cheated since I paid. Customer service was polite when I reported it but didn’t change much. Not a total disaster, I’m not dramatic, yet it's annoying when you reach out in a real moment and get brushed off. I’ll stick with other advisors next time.
Mixed bag, but not a total loss
I’m slightly impressed, even though the whole thing was a bit messy. I got the refund as a voucher and that actually worked out — the Jasper shoes showed up and they’re fine — which was a nice surprise after my first defective pair. The hiccup was the sandals: I ordered them with the voucher, paid about €80 extra, then nothing for nine days. I had to chase support and only then learned the sandals were out of stock. No one told me ahead of time, which is annoying, but the agent was polite when I finally reached them. What bothers me is the unclear follow-up on when I’d get the Jasper shoes (turned out okay) and how the refund for the sandals would be handled. It’s been over two weeks so that part felt sloppy, and I’ve had smoother runs with other brands. Still, I want to give credit where it’s due — getting the voucher in the first place and the decent Jasper shoes was better than I expected. So yeah, not perfect, a little frustrating, but not a total loss. I’d probably try them again but I’d keep expectations realistic and check in early if something seems delayed.
Bad call, bad charges, not coming back
this was a mess and I won’t use them again. The call disconnected after seven seconds and I still got charged (about $90 CAD for that drop). That set the tone. I picked Ingrid and she came in with an attitude. She asked what my question was and her energy knocked me off. I stumbled. I expected her to break the ice. Instead the line died. Charged. Then I was put back in the queue and a woman, something with Neptune in her name, picked up. She was friendly at first, which was a surprise actually, but the conversation quickly turned into her life story. She kept steering answers back to herself. She made a few statements that didn’t line up with what I asked. I tried to clarify. She interrupted. A few times I felt like the therapist. I ended it after thirty-three minutes. Total on my card: $315.56 (works out to about $4.06 per minute plus a $2.99 fee). When I called customer service the next day I asked for a breakdown and a refund for the obvious overcharge. The rep was “nice” in that fake way—polite but condescending—and I still haven’t seen the refund. I’ve used other psychics years ago through different companies and those were actually very good; things they said did happen, which is why I gave this a try. That’s why this felt worse, because expectations were higher. One small odd thing: a detail the second reader mentioned later turned out to be true, so not everything was garbage. Still, the rude start, the dropped call, the long ramble, and the billing issue make this a hard pass.
Hidden hookup fee, kind of annoying
I was on my couch late one night, phone in hand, looking for a quick reading. I’ve used the site a few times over the years and usually the advisors are solid. First impression this time was fine — the chat connected fast, voices were calm, the readings were actually helpful. Then the fee popped up. Not on the homepage. Not during the sign-up. Right when I was about to connect. That felt like a bait-and-switch.
It’s a small amount on paper, $2.99, but the way it’s handled is what bugs me. If you’ve got gifted minutes from an advisor and don’t have a balance to cover that connection fee, you’re forced to add a $10 top-up even if you just need three bucks. It’s clunky. Feels unnecessary. It’s also annoying that advisors apparently get hit with that fee too, so the platform is taking a cut twice. Customer support said they’d pass it on. I believe them up to a point, but the reply was vague and slow.
I’m grateful the readings themselves helped and some advisors will even give you a few minutes for free. That’s why I keep coming back. But the hidden fee and forced top-up leave a sour note. It works, but it could be a lot kinder to people who are short on cash and looking for help. I hope they fix the transparency and the payment flow soon.Spent a ton, got comfort more than answers
it gave comfort, yes, real comfort. But not the concrete results I was seeking. I was desperate then, and I paid for that desperation. Would I recommend it? Maybe for a calming chat, sure. For life-altering predictions? Be careful. I’m left a bit frustrated, and honestly, a little wiser.
Poor quality boots
I recently bought a pair of boots from this brand, and man, I was so bummed out by the quality. It's crazy how quickly the sole of the boots fell off, not just once, but twice. I tried reaching out to the company to talk about it, but no luck. The customer service was terrible and they didn't help me at all, which really turned me off. I'm all about quality and reliability when I buy stuff, so this was a big letdown. I definitely won't be buying from this brand again and I can't in good conscience recommend it to others after what I went through.
About Keen
Keen is an American footwear and accessories company founded in 2003 by Martin Keen and Rory Fuerst in Portland, Oregon. Keen products are widely recognized for their innovative and durable designs, particularly their sandals, which are distinguished by a signature protective toe cap. The company aims to create versatile products for outdoor and casual use, promoting an active and sustainable lifestyle. In addition to footwear, Keen also offers bags, socks, and clothing. Throughout its history, Keen has been committed to environmental and social responsibility, including initiatives to reduce its carbon footprint and to support various social causes through its Hybrid.Care program.
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Contact Information
515 NW 13th Ave.
97209 Portland
United States
Categories Keen
Fashion | Children & Baby | Online Shop
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Last update: December 2025
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Review with most votes
I love the boots!
I like the boots since i was the kid. So when i buy the boots, i make sure to keep everything checked. It's quite difficult to find the best boots. Keen is one of the options ... Read onBy: Zara Winsell