Public Desire41 reviews
This score is based on 41 genuine reviews submitted via US-Reviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Last-minute lifesaver
Mid-panic, I ordered a clutch late on a long weekend for a wedding — classic me. I honestly thought it wouldn't arrive; got the standard automated email and sighed. I asked if they could speed it up and Amy actually did. It showed up Tuesday morning. Used it at the wedding and now it’s my go-to bag. Pretty relieved, really.
No show, late replies
I had a whole party ready and nothing arrived. They promised to sort it in 72 hours, then a week went by with crickets. When they did reply it was late night emails that felt automated. Delivery never showed up and customer service was slow and unhelpful, honestly felt like I was being avoided. If you have a deadline, double check before you order, or don't risk it.
Sizing mess
Bought a pair of sneakers and the size was off. The box showed one number and the site a different one, so they didn't fit right when I tried them. Shoes themselves feel okay, but the hassle ruined it. I asked for an exchange and they refused, said no exchanges and I had to pay return shipping. Sent emails. It's been draining and not fixed. Double-check sizes or skip the seller.
Mixed feelings but glad
I'm pleased — the shoes are great, even if getting them was a bit messy. I had a missing package, which was annoying, but Marie stepped in and actually sorted a fast redelivery (she was patient and kept me updated). The heels themselves look and feel high quality, comfortable enough, really nice finish. I wish tracking was clearer next time, that's my only real gripe. Still glad it worked out, thanks to Marie.
Worth keeping despite the hassle
I’m glad it worked out in the end — the cushion actually helped my sore lower back during a hectic move. I tried to change my order within minutes but didn’t get an email reply until the next day when they said it had already shipped and nothing could be done. No phone support either, which was annoying. They wanted me to pay return shipping, so I kept it. Product is good, service needs work.
Charged but no order
I was halfway through checkout when I noticed a charge—but no order. I had doubts before buying because I'd had sketchy stuff from other sites, but figured maybe this one would be fine. Nope. They took money from my account, my card declined when I tried to pay again, and there's no confirmation number. I emailed on Sunday and was told to wait till Monday for a refund, but Monday came and still nothing. Customer support confirmed I have no purchase. Kinda frustrating — felt stuck between two payments and no product.
Boot saga with a happy ending
quick replies, they sent a free returns label since I planned to reorder (don’t make me pay shipping twice), and tossed in a 15% code for the replacement. Delivery after the swap was smooth. Honestly relieved and pretty grateful — saved me time and a little cash, so thumbs up.
Cute shoes, lousy return policy
$30 return shipping fee. That means I lose ten bucks to give them back. The whole thing felt like a tiny scam (yes, dramatic but true). I'm annoyed, and now I'm listing them secondhand. Not huge money, but annoying. I even called customer service (not helpful). Kinda ridiculous.
Kitchen-dare heels
the paint on the heel edge started rubbing off after a couple wears, which bummed me out since they looked fresh out of the box. Shipping took the promised week-plus from the UK and cost a flat $9.95, so factor that in. Overall comfy, worth trying if you like a bargain.
Odd little surprise in the box
open, photograph everything, and keep receipts just in case.
Last-minute relief, comfy shoes
I wasn't expecting to be this relieved. A week before my trip I realized I couldn't find any tracking info for my order to Germany and started to panic, but support (Alex) jumped on it and found the package within hours. The shoes themselves were worth the fuss — true to size, decent cushioning, and they handled a full day of walking without pinching. The heel felt stable, the straps didn't chafe, and they actually improved as I wore them in. Packaging was okay, not fancy. I've had slower replies from other brands, so this quick support was a pleasant surprise. Small hiccup with tracking aside, product performed well and I'll likely buy from them again.
Took a chance on these kicks
I spotted these at a buddy’s BBQ and liked them, so I ordered. Cards were charged right away but then... radio silence. I had to file a claim with my bank after emails went nowhere, and two different reps kept asking me to take down my review or close the claim — awkward. After nagging them and the bank doing its thing, the shoes finally showed up. They feel surprisingly nice — a bit firm at first, break in quickly, good for daily walks. Still a dent in trust because of the hassle, but the shoes themselves are solid. Would buy again, cautiously.
Refund tangled up
I bought a pair of shoes and ran into a refund mess. I tried to sort it out several times and even contacted my bank. Eventually customer service emailed asking me to take down my one-star review and to close the bank claim before they'd refund me. The rep came across calm, but the condition felt wrong. It’s frustrating and I wouldn’t recommend buying until they change this practice. If you do shop here, keep records and be ready to escalate. It left a bad taste — honestly annoyed. Not cool at all.
Sizing doubts turned into a refund mess
I hesitated before ordering — the shoes looked good, but the size chart and some reviews had me unsure. I needed a couple pairs for work and commuting, so I went ahead anyway. They arrived quickly, which actually surprised me, but all three were too small. I paid return postage and sent back all three. One refund came through fast (nice), but for the other two they said they needed proof — which I provided, photos and emails — and then nothing. They're still holding about 40 pounds. It's frustrating because I tried to be patient, tried all channels, and nothing changed. Won't risk it again.
Graduation Day Shoe Win
They were totally worth it — I honestly didn’t expect them to be the highlight of my graduation outfit. I first saw them on Instagram and flagged them to a friend who wouldn’t shut up about how nice they looked, so I ordered a little early just in case. The size guide and other buyers saying they run small were legit, so I went a half size up and that fit perfectly. The seller kept me posted with tracking and they arrived earlier than another package I was waiting on from a big site, which felt like a win. Comfortable enough for hours of photos and standing, people asked where they came from, and I was low-key proud and smiling a bit.
Tight fit, decent leather — but returns were a headache
good feel and finish on the shoes, bad handling by the seller. My advice: if you’re between sizes, call them first and get something in writing about returns. I wish they inspected packages better before sending and handled refunds more fairly.
Shoes, a missing porch, and a very slow rescue
tracking said delivered, the company said “left on porch,” and I said “what porch?” because there literally is no porch at the UPS drop-off location where my order was supposed to be signed for. Initially I was skeptical — I mean, how do you just leave a package where it’s supposed to be signed for? I’ve dealt with flaky deliveries before, not always the seller’s fault, but this one felt different. I emailed and messaged their reps (I talked to Sarah and then Ali, and later Marie chimed in), I sent screenshots of the store location showing there is no porch, and I explained repeatedly that my building and the pickup point require someone to sign. For a while, all I got back were automated replies and a suggestion to “look around” my porch like that was helpful. That rubbed me the wrong way. The really frustrating detail that stuck with me was them offering a tiny refund on shipping — like, oh here’s five bucks — while I’d paid fifty for shoes I never received. That felt insulting at first. So I did what a lot of people do: I got firm. I documented everything, I kept copies of my messages, screenshots, and the tracking info that didn’t actually work for UPS or USPS, and I filed a dispute because the shoes never showed up. The tone of my messages probably went from skeptical to increasingly annoyed as replies stayed generic. But the part I want to focus on is how persistence paid off — not instantly, but it did. After a bunch of back-and-forth and a canceled dispute (long story: I canceled it once the rep said they would refund, then they claimed the dispute was still open — confusing, I know), I finally got confirmation that the company agreed to refund the full amount. It was not smooth, and I won’t pretend the customer service was flawless; there was a lot of repeating myself and waiting, and the various staff members gave mixed messages about timelines. Still, the one positive I can highlight is that they ultimately did the right thing and processed a full refund (after more than a few emails and an actual nudge from my bank). So even though I lost time, I didn’t lose the money in the end — which changed my mood from “ugh, never again” to “okay, that was messy but resolved.” A few takeaways if you ever find yourself in my shoes: keep copies of everything, don’t accept a token shipping refund if your product never arrived, and be persistent with your bank/dispute if the seller stalls. Also, don’t rely on automated replies — keep escalating to real people and save the receipts of your chats. I also want to mention that I’ve had mixed experiences with other online retailers before (some are great, some are slow), so I didn’t go in expecting perfection. That probably helped me not explode in panic and just methodically push for a resolution. In short: the delivery part was the worst — package “left on porch” where no porch exists — and the early customer service responses were frustratingly scripted. But the end result was a full refund after a lot of prodding, so if you’re someone who will chase it down and document everything, you can get a fair outcome. Would I order from them again right away? Probably not without extra caution. But I’m glad this finally ended with my money back rather than a permanent loss, and that gave me some relief going into my event planning. So yeah, skeptical at first, annoyed through the middle, satisfied at the finish — mostly because persistence paid off and the company eventually honored the refund.
Metallic wide fit knee length boots
After searching forever for boots that would actually fit my wide feet and calves, I finally found a pair online that seemed promising. I ended up buying the metallic wide fit knee length boots after chatting with this awesome customer service lady named Amy. She really helped me out and made sure everything went smoothly. The delivery was surprisingly fast, especially for being in the UK, and I was able to track it through Royal Mail. However, when I got the boots, I noticed there was some visible glue around them and some scuff marks on one boot. The quality wasn't the best, especially for the price I paid. But, hey, they fit like a dream! I have 16-inch calves and still had some wiggle room. Plus, the metallic look is so cool, I couldn't resist.
Pink heels for prom
I can't believe it, I got these pink heels for prom and they are absolutely perfect! Sure, they arrived a bit late, but it's totally fine because they are just so incredible. I'm super excited to pair them with my pink dress and just feel like a total princess. I was a bit skeptical at first since they were only 8 bucks, but they are definitely worth way more than that. I'm thrilled with my buy and I'm really looking forward to flaunting them at prom!
Black heels for all-night wear
I absolutely love these black heels! They fit perfectly and I wore them all night without any discomfort. The shape of the heel is amazing because it doesn't hurt my feet at all, so I could dance and walk around with no problems. Plus, I got a ton of compliments on them!
About Public Desire
Stylish, quality footwear can maximize the beauty of a woman. As of today, footwear is available in both regular brick-and-mortar stores and online stores, thanks to the technology. However, most of these stores don’t sell quality and affordability together. In simplest terms, finding top quality footwear for affordable price is a challenging task for many women under practical circumstances. However, if you visit an online footwear store like Public Desire, you can grab a stylish pair of shoes at an affordable price, for real!
About Public Desire
Public Desire is a globally recognized, leading footwear brand that sells its products online. They update their fashion store on regular basis and therefore, you stand a good chance to get access to the latest fashions every day. The most attractive thing about Public Desire is the affordability they possess. Although the quality of footwear is supreme, their price tags are very affordable. In other words, Public Desire allows you to experience the latest, top quality footwear without costing a fortune. The global distribution center of Public Desire is located in the UK; as of today, they ship their quality footwear across the globe. Public Desire has managed to build a great reputation in the fashion industry; they have added a large number of quality footwear to amaze the passionate women across the globe. This footwear is offered under various categories. They accept all the prominent online payments methods in order to make the purchasing process easier. The professional team work for Public Desire ensures that your personal information is safe and secure; no third party will handle the information of the customers. As a guarantee for the quality of the products they offer, in 2016, they won the Drapers Footwear Award. They continue to expand their exclusive collection of footwear with quality; long lasting and stylish products that give the best return for the money you spend.
What do they offer?
Public Desire’s inline store consists of hundreds of stylish, quality and durable footwear under various categories. Heels, lace ups, Perspex heels, ankle boots, over the knee boots, flats, sandals you name it, they have it! On top of the affordability associated with all the shoes, they offer frequent discounts for their customers. Some of these discounts are as attractive as 85% off! They ship their products worldwide. Fast and secure shipping is assured with each and every product you purchase. The web store they have built is quite a user-friendly one; selecting the right size, desired color and the preferred style is very easy thanks to the user-friendliness. If you are a student, you are eligible for a mandatory discount of 10% from Public Desire; nothing is complicated, just provide your student status with UNiDAYS. Get the alerts of their frequent discounts in your email just by signing in.
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Last update: October 2025
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Review with most votes
Awesome scandals, loved their
Quality concerns me but most of the time, you find great brands for shoes but still missing the variety, some X factor, somthing different or giving options to choose. Thats o... Read onBy: Ava Kingsley