Rail Ninja37 reviews
This score is based on 37 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Ticket purchase in France
Are you sick of the hassle of buying train tickets in France? Well, look no further because Rail Ninja has your back! I was really impressed with how user-friendly their service is for navigating the French train system. When I ran into a problem with availability, Rail Ninja didn't just sit back - they actually helped me get it sorted out. Their setup is awesome and I would definitely suggest them to anyone who wants an easy ticket-buying experience in France.
Train ticket purchase
I really like using this website to buy train tickets, especially for trips within the country. The homepage is really nice and easy to get around, which makes buying tickets super fast and easy. Paying is a breeze and I got my receipt right away after filling out my info. The ticket voucher had everything I needed for my trip.
Train tickets purchase abroad
It used to be a pain to buy train tickets in other countries, but this service made it so easy. Everything went smoothly, and we got our tickets quickly. The app was user-friendly and perfect for booking tickets while on the move.
Ticket purchase experience
I just bought tickets on this website and got the confirmation and tickets like normal, but man, was I bummed about the cost. The tickets ended up being way more expensive than I expected, especially the service fee - it was literally the same price as the tickets themselves! I was really put off by the lack of clarity on the fees.
Quick and seamless train ticket purchase process
Selecting and buying train tickets was super easy and quick. I found the tickets I needed on the website without any trouble. The payment process made me feel safe and secure. The only thing that kind of bothered me was not knowing ahead of time that some tickets wouldn't be available right away. It left me feeling a bit confused and let down.
Bad customer service experience
The customer service over at Rail Ninja was a total disaster. They weren't willing to assist us with getting our train rebooked, so we had to turn to TrenItalia for some help instead. All they seemed to care about was some kind of "proof" instead of actually helping us out. In the end, we had to go ahead and buy new tickets by ourselves. What a complete mess, honestly.
Ticket purchase experience
I bought a ticket from your platform recently and ran into some problems with the processing and refund process. Even though I paid, there was a delay in getting my ticket, and after a whole week it was still pending. That lack of efficiency and transparency really let me down. I was told to cancel my ticket because it was hard to find, which just made me more annoyed. A service provider should make sure everything runs smoothly for their customers, but in this case, it didn't. I really hope I get my refund like I was told, and I'm looking for better customer service next time.
Train journey booking in Portugal
I just stumbled upon this website for booking train trips in Portugal, and let me tell you, it was so much easier than dealing with the complicated national rail site. The entire journey went really well, and the trains actually ran on time, which was a nice surprise. I highly recommend giving it a try if you're thinking about taking a train journey in Portugal.
Easy ticket purchase
I had a great time buying tickets on this platform. It was super easy and I didn't have any issues. The info they gave me was really clear and right on the money. I definitely think you should check them out if you want a stress-free travel experience.
Overpriced train tickets
Do not bother with Rail Ninja. I made the mistake of buying tickets from them, hoping for a smooth and simple transaction. They did deliver the tickets quickly for my train ride the next day, but the price I paid was way too high. A $13 ticket ended up being $39 with Rail Ninja! And on top of that, they sneaked in an extra $3 for an "environmental fee" without telling me ahead of time. Save yourself the trouble and just get your tickets straight from the train station to avoid getting scammed like I did.
Quick and easy process
First time using the service and I gotta say, I was pleasantly surprised at how fast and easy it was. I was in a rush and needed to book my tickets quickly, but unlike other platforms, this was a piece of cake. The checkout process was seamless and hassle-free, making it a stress-free experience.
Seoul to Busan train tickets
I just bought train tickets from Seoul to Busan through this company and I have to say, it was super easy. The website was user-friendly and I found the tickets I wanted right away. Ordering was a breeze and I got my tickets right on time. I was really impressed with the service and how fast they delivered. I would definitely recommend using this service for booking train tickets.
Misleading currency transaction
I bought a train ticket from this service recently, thinking I got a good deal, but it turns out they showed the price in a different currency, so I ended up paying twice as much as I thought. I asked for a refund, but all they offered was a voucher that I never received. Be careful of this sneaky trick and avoid using their services.
Train tickets
I went ahead and booked some train tickets online and I have to say, I was pretty anxious about it because you never really know if it's all gonna work out, you know what I mean? But the folks over at the company did a great job of keeping me in the loop and even when there was a little change in the train schedule, they made sure to give me a heads up. I did have to switch trains at some point during my journey, but it all worked out fine and I got to my destination right on time. Didn't run into any issues with the tickets or the trains, everything just went really smoothly.
Train tickets online
Oh my gosh, buying train tickets online was awesome! It was so easy and flawless. The only thing that would make it even better is if we could include the names of the other passengers as well. Not a big deal if we can't, but it would be a nice touch. What if they don't have the same name as the person getting the tickets? Anyway, the service was much better and faster than that other French thing, SNCF Connect. Thank you!
Train tickets Seoul to Busan
I recently bought train tickets from Seoul to Busan on their website and it was super quick and easy to use. The payment options they offered were efficient and made it really convenient for me to make my purchase. However, it would have been nice to have a seating plan so I could choose my seats like you can with airlines. I did ask for three seats together in the notes and luckily, they gave us seats all together. They sent the tickets to me right away by email, which was a relief because I could easily check my booking details. Overall, it was a decent experience, but having a seating plan would have made it even better.
Unreliable and Disappointing
I just booked a train ticket using this service recently, and let me tell you, the customer service was absolutely terrible. I planned my trip well ahead of time, only to find out six weeks later that the seats I wanted were no longer available. They offered me other options, but couldn't promise me the seats I originally wanted. What really got on my nerves was the lack of communication - I couldn't get a hold of anyone on the phone, and my emails were ignored. This whole ordeal was a major disappointment, and I wouldn't suggest this service to anyone.
Easy reservation process, confusion with ticket printing
Making a reservation with Rail Ninja was so easy. I found and booked the tickets I needed in no time, no problem at all. But then things got a little tricky once the tickets were all set. They told me to print them out, which didn't make sense because I already had them on my phone. It was kind of annoying and confusing, but besides that, everything went smoothly with the reservation.
My train seats got snatched away
I was so excited when I picked out my seats and paid for them, thinking everything was going to be awesome. But then they hit me with a "Sorry, those seats are taken." It was such a letdown, I had to quickly come up with a whole new plan and choose different seats.
Indonesia train tickets
We booked a train months ago to go from Jakarta to Yoga. They asked what time, what class, etc. We picked a train time and class that exists. Weeks later they said they couldn't accommodate the time, pick a new one. One option listed was the same time. Rinse and repeat.
The train is next week and we still don't have ref... to get tickets from railninja. We booked via tiket.com and had the ref... within a minute. They still have our money.
Avoid railninja at all costs
About Rail Ninja
Rail Ninja is a website that provides individuals with the ability to book train tickets online, making it easy for travelers to enjoy the cost efficiency and scenic views of rail transportation. Established by an individual who recognized the lack of online booking options for rail services, Rail Ninja offers booking services for train journeys to various cities around the world, including Madrid, Rome, Oslo, Florence, Prague, and Berlin. With positive feedback from customers, Rail Ninja aims to make train travel more accessible and convenient for all.
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Contact Information
Tigne Street
SLM 3175 Sliema
Malta
Categories Rail Ninja
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Last update: June 2025
Review with most votes
Barcelona Madrid Family ticket
DO NOT USE RAIL NINJA!!! It's always much more expensive than the official train website and they will charge you $60 per service on top. The availability they show is NOT rea... Read onBy: Rui Miranda