Rimowa - Overall Rating based on 24 reviews
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Recent luggage purchase
I bought some luggage from this company not too long ago, and to be honest, I'm pretty bummed about the quality. It was supposed to be super tough and top-of-the-line, but it's already falling apart after just a little bit of use. The handles are weak, the wheels aren't holding up like they should, and overall, the whole thing just feels cheaply made. I was hoping for better from a brand that's so well-known, but this purchase definitely missed the mark for me.
Recent international travel experiences
In the last four times I traveled internationally, I've had some real problems with the wheels on my luggage. It's been a real hassle having to deal with four broken wheels on two of my suitcases, especially considering how much I paid for them. The worst part isn't even the money to fix them, it's the big inconvenience and struggle of finding a repair shop, especially when I'm traveling in a different country.
One time in Europe, I went to a repair shop and they told me it would take a whole month to fix the wheels. But I was only going to be in that city for a week! It was so frustrating and definitely put a damper on my trip. It's so discouraging to see that other brands don't seem to have the same problems with their luggage wheels. Makes me think there might be something wrong with the product.Repaired suitcase wheels
I had to take my suitcase in to get fixed 'cause one of the wheels fell off. I wasn't sure how much it was gonna cost me, but when I got there, they replaced all four wheels for no charge at all! I was super surprised and happy with their customer service. Thanks so much, I really appreciate it!
Backpack purchase for son's birthday gift
I just got my son a backpack for his birthday and it's really great! The quality is awesome and he's so happy with it. The shipping was super quick and the customer service was fantastic. Keep it up!
Repair service for fabulous luggage
Rimowa's repair services for luxury travel gear are top-notch. Their skilled technicians are really meticulous and can repair any scratches or structural problems. They use high-quality original parts and innovative techniques to give your luggage a fresh look. Plus, they work quickly so you're not waiting around forever. Rimowa goes the extra mile to make sure you're satisfied with your gear and can continue using it on your travels.
Sturdy, long-lasting, aesthetically stunning, aluminium classic
I just got myself a Rimowa suitcase and let me tell you, it's absolutely fantastic. It's not just durable and built to last, but it also looks great. I'm all about that classic aluminum style; can't imagine using anything else now when I'm traveling. Rimowa is the go-to check-in luggage in our house. We've got one that's been with us for over ten years, a new addition, and a few in-between, and they all have held up to everything we've put them through and still look amazing.
Lightweight and beautiful tote bag
I am absolutely in love with the tote bag I bought from this company. It is so lightweight and well-made, plus it has a bunch of pockets inside for all my stuff. The design is so detailed and well-done, you can really tell they put a lot of effort into making it. I'm a huge fan of this brand and this product definitely lived up to my expectations. I use it all the time for running around town and when I'm traveling because it's so handy and looks great. I couldn't be happier with this purchase.
Suitcase purchase
I recently got this awesome suitcase that I ordered online and it arrived really quickly! It's super stylish and I'm totally in love with it. Also, signing up for the warranty was a breeze. The best part is that it's lightweight, so it's perfect for when I need to lug it around.
Luggage
I just bought a piece of luggage from your company and I gotta say, I'm really impressed with how everything went down. Your website was super easy to navigate and helped me find just what I was looking for. Placing my order was a breeze and I was pleasantly surprised at how quickly my new gear showed up at my door. The packaging was legit and made sure my luggage arrived in tip-top shape. I've been back on the website every day since my purchase, already thinking about snagging some more stuff soon. All in all, I'm super happy with how everything went and would definitely recommend you guys to anyone.
Faulty suitcase with non-working locks
I bought a suitcase from this company and it was a letdown. The locks were broken after just one use. I reached out to them within three weeks of buying it, hoping they would fix the problem fast. But I've been let down by Rimowa as they won't replace or refund the defective suitcase. Their lack of response to my latest inquiry has only made me more frustrated. I highly recommend avoiding this company because of their low-quality products and awful customer service. Dealing with them has been the worst experience I've ever had.
Great purchase
The customer service team was really great, especially Barlas who went out of his way to help me with my purchase. Eugene was also super helpful. Overall, I had a fantastic experience and I'm really happy with what I bought.
Personalized luggage tag
I'm absolutely thrilled with the new luggage tag I got from this shop! Ordering online was a breeze and I loved getting updates on my order status. The delivery was super fast, and my tag arrived looking adorable and just right. When I popped into the store, the staff stamped my initials on it right away with no issues. Thanks so much!
Lightweight aluminum suitcase
I have to say, I was really impressed with the customer service I got from the guy at the store. He knew his stuff about the products and took his time explaining everything clearly. The suitcase I bought is awesome, but it was his outstanding customer service that really stood out.
Amazing attache case
I got this attache case and let me tell you, it's amazing! Looks exactly like the pictures online and I use it every day for school. My friends even complimented it, they think it's really cool. Plus, it arrived super quickly and it's really well made!
Easy order and fast shipping with smooth return process
I had a really good experience buying from this company. Ordering was super easy and my package came fast. I had to return one item and it was no problem at all. The customer service team was awesome and always available to help. It made the whole thing nice and smooth.
Luggage
I just bought some luggage from them and it was really great! I was thinking about swapping it out at first, but the return process was super easy and simple. Even though I ended up keeping it, I reached out to the customer service team and they were really helpful and made everything easy. The luggage is top-notch quality, you can tell right away with the strong materials and great craftsmanship. I know this purchase is going to last me a long time!
Essential Lite cabin case purchase for daughter's birthday
I just got the Essential Lite cabin case as a birthday gift for my daughter and I have to say, the whole experience was awesome. Ordering was super easy and the website was simple to use, I found the perfect gift right away. The staff was so nice and helpful, they really knew their stuff which made me feel good about my choice. The price was fair for such a high-quality product. The delivery was quick and on time for my daughter's birthday. I'm really happy with my purchase and definitely recommend this brand to others.
Hot stamping luggage tag
I bought my suitcase online, then went to the store to get my luggage tag personalized with a hot stamp. It was really neat to watch it being done in real life, but I kind of wish they offered that service online too. The employees were really nice and the hot stamping came out awesome. I can't wait to show off my custom luggage on my next vacation!
Rimowa luggage
I just got a Rimowa suitcase and let me tell you, it's worth all the talk. This suitcase is not only super stylish, but also really practical. I bring it on all my trips, whether they're quick weekend getaways or longer vacations. The quality is fantastic and there's plenty of room for all my stuff. I even got a Classic Cabin one for my husband and he's just as obsessed with it as I am. The customer service was great too. Unfortunately, my suitcase got a little banged up in shipping with a dent in one corner. But the customer service team made the return super easy and gave me a refund without any problems. Plus, I always get smiles from folks with Rimowa luggage at the airport.
My suitcase and some weird bag
I recently bought a new suitcase, it came with a soft bag that I didn't really understand the purpose of. The website was user-friendly and had plenty of delivery options. The delivery arrived really quickly and the suitcase looks great. However, I found the extra bag to be unnecessary and not very environmentally friendly. I wish they had used a more sustainable option.
Review with most votes
Durable Luggage and Exceptiona
I have been a loyal client of Rimowa for several years now and I have nothing but good things to say about their products and customer service. I first discovered Rimowa through... Read onBy: Kaylie Hills