Samplize - Overall Rating based on 23 reviews
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Samples
My first time I used samplize,a few weeks ago, one of the samples was incorrect as it came from a different paint company- though I specified Benjamin Moore because my painters only use that brand. I was sent the correct sample later on. I ordered a second set of different samples, paid in full, and it’s been over a week- absolutely NO communication explaining why my order is unfulfilled- though my payment was taken. Two days ago I began getting worried, and emailed the company on their help section. It is SO frustrating because I am down to the wire, my painters are ready & this is holding up my project! I sent 4 emails to the help desk, even tried calling (the mailbox is supposedly full). I found out samplize is located in Chattanooga- where I live! So yesterday I even tried driving to the location given online. But it is not a storefront; there is no sign, nowhere to park. Very strange.
Choosing paint with samplize became a LOT more aggravating because this company dropped the ball on me.
What a hassle- when things go wrong and there’s nobody at the other end to fix the issue in a timely or any manner whatsoever.12x12 Paint Samples
The samples arrived damaged and my request for replacements have been completely ignored. I would never, ever order from this inferior company again.
samples
I placed this order more than one month ago and the samples haven't arrived. There is no phone number to call at Samplize, and phoning USPS doesn't help, because I cannot speak to an agent. According to the Tracking information, the samples are in Florida, at the same location they've been since they were shipped from Tennessee. There's been no movement. I live in Canada. I wouldn't order from this company again.
The samples arrived but were damaged. Unable to peel the paper away that separated the painted sheets. Such a disappointment. BUT the bigger disappointment is that no one is responding from my customer service requests. I’m really feeling duped. I was an interior designer for 25 years and recommended Samplize since their inception. That ends today.
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samples
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