The Toy Shop Reviews

: 22

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100% Would buy here again

Most relevant positive review

  2024-05-25
Quick problem resolution
The customer service over at that toy shop is amazing! I ran into a problem with my order and gav...Read on
Green

Review with most votes

  2020-12-26
Great Collections
Heaven for kids,huge collections in hundred varieties.I mostly come to this store online .Some of...Read on
Debra

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    Would buy here again
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    Customer service experience

    I gotta say, I had the best customer service ever at the toy store. Frank was so on top of things when I reached out with a question, he had quick and helpful answers for me. And on top of that, he was super friendly and easy to talk to. Chatting with him was actually a pleasant experience. I'm really grateful for the awesome service Frank provided.


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    Would buy here again
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    Quick refund

    My order got delayed right after I placed it, but Fraser in customer service really came through for me. He suggested expedited shipping, but since it was a gift and I needed it ASAP, he agreed to process a refund right away. I was really happy with how he handled everything.


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    Would buy here again
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    Toy order

    I ordered a toy online, but it got lost somewhere in the delivery. I waited a few days for it to show up, and then out of the blue, customer service got in touch with me. Anna was so nice and helpful. She quickly set up a replacement to be sent to me fast. I really want to thank The Toy Shop team for their amazing customer service. They really went the extra mile to make sure I was happy.


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