The Toy Shop Reviews
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Reviews (22)
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Customer service experience
I gotta say, I had the best customer service ever at the toy store. Frank was so on top of things when I reached out with a question, he had quick and helpful answers for me. And on top of that, he was super friendly and easy to talk to. Chatting with him was actually a pleasant experience. I'm really grateful for the awesome service Frank provided.
Quick refund
My order got delayed right after I placed it, but Fraser in customer service really came through for me. He suggested expedited shipping, but since it was a gift and I needed it ASAP, he agreed to process a refund right away. I was really happy with how he handled everything.
Toy order
I ordered a toy online, but it got lost somewhere in the delivery. I waited a few days for it to show up, and then out of the blue, customer service got in touch with me. Anna was so nice and helpful. She quickly set up a replacement to be sent to me fast. I really want to thank The Toy Shop team for their amazing customer service. They really went the extra mile to make sure I was happy.
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