The Toy Shop - Overall Rating based on 22 reviews
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Quick problem resolution
The customer service over at that toy shop is amazing! I ran into a problem with my order and gave them a call. A guy named Vince answered, and he was so helpful. He took care of everything on the spot. Not only did he fix my issue right away, but guess what? My order showed up the very next day. It's pretty cool to see such quick and effective customer service, especially when we're so used to dealing with automated systems and waiting forever to talk to someone. Big shoutout to Vince and the whole team for really going the extra mile to make sure customers like me are happy.
Leaky bubble machine
I bought a bubble machine recently that ended up being leaky, but the customer service folks were really great and took care of everything right away. Their amazing help is why I keep coming back to shop at that store.
Wrong item received
I had an amazing experience with The Toy Shop. They sent me the wrong item by mistake, but Vince from customer service was so helpful. He got back to me right away and was super friendly and understanding. It made everything easy and stress-free. I'm really grateful for the great customer service I got from Vince and would definitely suggest this shop to others.
Last-minute birthday gift
I totally messed up and forgot to add express shipping to my order for a last-minute birthday gift. After I completed my purchase, I reached out to customer service to see if they could still do it in time. The seller went ahead and upgraded my shipping to express for free and even included a personalized message confirming it. It really put my mind at ease! The service was absolutely fantastic. Thank you so much.
Next day delivery order
I just bought a gift for my daughter's birthday at the last minute and chose next day delivery. But, there was a mistake with my order when I placed it online. Luckily, the customer service team was super quick and helpful in fixing the issue. They made sure to prioritize my delivery so that I got it on time, which was awesome. Fraser really went above and beyond with his service, and I'm so impressed and thankful for how fast they handled everything.
Playful and educational toys
Hey there, as a parent, I just wanted to give a shoutout to The Toy Shop for their awesome selection of toys. I recently bought one for my kiddo and it was a big hit! Not only are the toys super fun to play with, but they also help with learning and development. I really appreciate that the packaging includes tips for parents on how to play with the toys in an educational way.<br><br>Plus, I've had nothing but good experiences with the customer service team at The Toy Shop. They've always been super helpful whenever I've had an issue, like a damaged box or missing part. Their quick responses and willingness to address any concerns make me a happy customer, for sure.<br><br>Just today, I had to reach out to the customer service team again for a replacement part. Ollie was awesome in handling everything and made sure the replacement was on its way to me ASAP. I was really impressed by their level of service and attention to detail.<br><br>Overall, I'm really happy with both the products and customer service at The Toy Shop. I'd definitely recommend them to any parents out there looking for fun and engaging toys for their kids.
Lego set
I recently picked up the most awesome Lego set ever from the Toy Shop! Had a bit of a snag with my order at first, but the team there was amazing and quickly sorted it out using their WhatsApp service. They were so friendly and got everything sorted in just an hour! I'm super excited to dive into building my new Lego set, thanks to the fantastic service from The Toy Shop!
Awesome toys
I recently purchased some really awesome toys but had a little issue with my order. Luckily, Fraser from customer service was incredibly helpful and got everything sorted out super fast. Big thanks to him for the great service!
Toy car and doll set
I recently bought a toy car and doll set from The Toy Shop. At first, things didn't go so smoothly with my order. I paid in the morning but didn't get any confirmation. I was getting pretty annoyed. But when I contacted their online chat, I was happy with how fast and helpful Fraser, the rep, was. He sorted out my problem quickly, and I was really grateful for that. Once the issue was fixed, everything went super smoothly and stress-free. All in all, I'd have to say that The Toy Shop's customer service really came through for me.
Awesome action figures
I found some really cool action figures at The Toy Shop! Their customer service is awesome, they helped me when I couldn't track my order online. The prices are amazing, I got a bunch of figures for half off! The quality of the products is top-notch. I had a great time shopping there. I'll definitely be going back for more action figures soon!
Slime kit
I bought a slime kit from The Toy Shop, but when it got here, one of the containers was cracked. I called customer service and this really friendly lady named Julia helped me out. She gave me clear instructions on what to do and said a new container would arrive in 3 days. The customer service was great and I'm excited to make some slime with my friends!
Replacement battery pack for Little Cooks Kitchen
I had to contact The Toy Shop to get a new battery pack for the Little Cooks Kitchen because the old one disappeared at Toddler Group. I was so happy with the help I got. They sent me a new one for free in just a few days. The kids at Toddler Group will be so excited because they really enjoy playing with the kitchen. I appreciate the quick and trustworthy service. Thank you!
Toy with safety concern
Ollie from customer service totally came through for me when I needed help. I bought a toy that was a safety issue, and he was right there to assist. He picked up the phone quickly, listened to my problem, and got a replacement sorted out fast. Ollie was not just nice and helpful, but he really showed he cared about my safety with the toy. He's a real star on your team and deserves some props for his top-notch customer service.
Re-ordering process after payment issue
I didn't get an email confirming my payment for an order, so I reached out to customer service. I told them what happened, and they quickly refunded me. They suggested I sign up on the website and make a new order. I want to give a shoutout to Nadia for fixing everything so well and fast. Thanks for your help!
Soft toy replacement
So, my son lost his favorite plush toy while we were out with the family. I made it my mission to find a replacement. After looking all over the internet, I came across The Toy Shop and decided to give it a try. The website said they had the toy in stock, but I was a bit worried because I've had bad experiences with online orders before. But let me tell you, the customer service at The Toy Shop was amazing. I reached out through the contact form and right away I was talking to a super helpful lady named Sarah. She went above and beyond to check at stores near me and she managed to snag the last one available. Thanks to Sarah's hard work, my son was over the moon when he got his toy back. I can't thank her enough. You don't see that kind of personalized service often these days, so I was seriously impressed with The Toy Shop. They really went above and beyond for us.
Replacement parts for cash machine
I just chatted with the customer support live on the store's website because I couldn't find the product code for the replacement parts I needed for my daughter's cash register. Vince, the guy I talked to, was super helpful and got everything sorted out for me right away. He even took care of sending the replacements without any trouble. I'm really thankful for the amazing customer service I got.
Missing piece issue
I recently talked to this guy named Ollie over at The Toy Shop, and I gotta say, he really came through for us. My daughter got a jigsaw puzzle for her birthday, but it was missing a piece. After reaching out to Ollie, he quickly sent us the missing piece. But when it didn't quite fit right, he went ahead and sent us a whole new puzzle. That was really cool of him, didn't expect it at all!
I was super impressed by how fast and smooth Ollie handled everything. His amazing customer service not only fixed the problem, but it also taught my daughter about not giving up and being patient. I just wanted to give props to Ollie for going out of his way to make sure we were happy with our purchase.The Wonder List challenges
I was so excited to come across The Toy Shop after my usual store couldn't hook me up with the full set of The Wonder List challenges for my 3-year-old. I sent them a message on Facebook, and Vince got back to me in no time with a super helpful response. Not only did he send us the missing Belle challenge, but he also sent the whole set! My kiddo was over the moon. Big thanks for going the extra mile to make sure we were happy customers!
Customer service experience
I gotta say, I had the best customer service ever at the toy store. Frank was so on top of things when I reached out with a question, he had quick and helpful answers for me. And on top of that, he was super friendly and easy to talk to. Chatting with him was actually a pleasant experience. I'm really grateful for the awesome service Frank provided.
Quick refund
My order got delayed right after I placed it, but Fraser in customer service really came through for me. He suggested expedited shipping, but since it was a gift and I needed it ASAP, he agreed to process a refund right away. I was really happy with how he handled everything.
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