Townhouse5 reviews
This score is based on 5 genuine reviews submitted via US-Reviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Nearly paid for an appointment I never booked
I had this nagging worry before I tapped confirm — would they actually have my appointment straight? Turns out that worry was legit. I got email reminders for a roughly £200 home-repair slot, but when I logged in there was nothing to cancel. Tried to remove my card, message said it was being held for that appointment. There’s clearly a glitch. I called customer care more than five times, got cut off repeatedly after long waits, and an email I sent is still unanswered. I use services like this to sort weekend fixes, so it’s annoying to have to pause other plans. Not dramatic, just frustrating and unresolved so far.
Canceled twice, then they actually fixed it
Halfway through this whole thing I was already skeptical — they cancelled my mani‑pedi the morning of the first appointment. I rescheduled, got my toes done, and the polish bubbled within days. After some back‑and‑forth (and a few pictures uploaded) they redid the toes, which I appreciated. A few months later I gave them another try because I thought they were a step above the cheap places nearby, but again a same‑day cancellation. When I finally had my gel done it started lifting on day eight — their “seven‑day flawless” rule felt pretty tight for a gel. Getting hold of someone can be a pain, but once I pushed they did make it right. Delivery and booking are flaky; customer service redeemed it in the end.
Pretty for the night, gone by the week
I went in because I had a big client pitch and zero time for a redo. I’ve had gel twice before and it lasted weeks, so I wasn’t worried. They did an express job, my cuticles looked neat and for the actual meeting the nails looked great — like, I felt put together. Then within six days five nails had come off. That’s the bit that stuck with me. I tried to get help to replace or remove them and got nothing useful back. Emails ignored, WhatsApp didn’t respond, and the only offer was a few loyalty points. Felt like they took the money and that was it. Still, I’m oddly glad it held up for the one day I needed it to. Could’ve been worse. I’m thankful for that, but also disappointed their customer care didn’t match the finish. I’ve filed a complaint and am waiting. If you need something for one event, fine. For longer wear or support, I’d be cautious.
Not what I expected, but they made it right
Weird morning — I showed up for a noon appointment that had been confirmed, and right away things felt off. They kept postponing me, then asked me to pay before the service (which felt weird), and once they finally started the pedicure it was rushed and sloppy. I left three times in limbo and honestly thought it was a scam at one point. So yeah, I was pretty annoyed and skeptical — felt like bad communication and zero respect for my time. I called customer service later the same day to complain and, to my surprise, a manager actually picked up, listened without interrupting, and said they’d sort the charge and refund me. It wasn’t instant, but within 24 hours the refund showed up and they offered a makeup appointment with a discount. I went back a week later, and the second visit was calm, professional, and thorough. Not perfect — the first experience left a mark — but the way they handled it after I complained changed my mind. Delivery (timing) was the weak link at first, customer service redeemed them. If you’re cautious like I was, insist on confirmation and keep your receipts, but they do follow through when you push.
Not the relaxing fix I hoped for
I walked in half-hungry and half-excited — had been saving for a treat because my feet were killing me after months of walking routes as a mail carrier. I pictured soft music, a soak, someone who knows what “thick nails” means and doesn’t act like I brought them a biology specimen. Instead it felt like an awkward audition. They tried to upsell a latte with the mani‑pedi, quoted a price that made me blink, and then the check‑in felt more like an inspection. One tech leaned in, poked my thumbnail and mumbled something about an infection — which was odd, I keep them short for work; not exactly the time for dramatic diagnoses. Then they inspected my toes and bluntly said they were “too thick” and “a little discolored” and refused the pedicure. I told them I see a podiatrist, that I walk all day so wear happens, but got a flat “it’s policy” and that was it. No offer to refer, no suggestion, no real help — just dismissal. Booking had seemed easy but the follow‑through was sloppy too; I wasn’t respected at my slot and waited while others got served. For a place charging premium, the way they delivered service felt cold and gatekeeper-ish. Left a little annoyed and honestly a bit small — I just wanted my feet fixed, not judged.
About Townhouse
Townhouse is a hospitality brand operating hotels that provide overnight lodging and related guest services. Properties typically offer private rooms, common areas, and on-site amenities such as food and beverage service. The business serves leisure and business travelers seeking short-stay accommodation in urban locations. Townhouse operates in the hotel and accommodation sector.
This information is based on publicly available data and is provided for orientation purposes only.
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Online Shop | Home and Garden | Fashion
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Last update: May 2026
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