UNice30 reviews
This score is based on 30 genuine reviews submitted via US-Reviews since 2021.
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So there I was, refreshing my inbox for the third time, thinking I’d get a tracking number and move on with my day. Instead I get an email asking for more order info because apparently I spent "too much" — and the next day someone else asks for the same stuff again. I mean, they already charged my card, so why am I typing payment details into an email? I don’t do that. I already put my shipping address on the order, but they keep asking. It felt messy, like a sitcom where everyone forgot the script. Delivery never showed, customer service is slow and kind of evasive, and now I’m figuring out how to get my money back without too much drama. If you try them, take screenshots and demand a tracking number. Wanted to like them, but yeah, it smells off.
Morning routine that never started
I pictured myself slipping this into my morning routine—quick styling before work, less fuss on the commute. Instead I’ve been stuck with customer service that feels like a maze. Names on their emails sound made up, phones and a WhatsApp listed that go nowhere, and nobody to actually talk to. I keep getting different people emailing the same vague lines, eight separate replies about... nothing. It’s been a week since I ordered, still not processed, not shipped. I asked for a refund but can’t reach anyone to make it happen. At one point one rep seemed to actually read my message and I felt a flicker of hope, but that fizzled. So, this is only about the support—no comment on the hair itself since I’ve never received it. Frustrating, honestly; could be fixable if they just made contact easier.
Not what I expected, honestly
I first saw this wig on Instagram — a friend raved about it and I thought, sure, why not. Bought the 20-inch Bye Bye knots on 9/11 and it showed up on time, which was nice, but right away there was this faint musty smell. Had my stylist wash it a couple times with pro products during install on 9/28, and the back still started matting within days. I’ve dealt with tangled wigs before, but not at this price. I even tipped my stylist extra for the install because I thought it deserved it, but that didn’t change the wig. Customer service was the worst part — they wouldn’t do a straight exchange or full refund, only offered a shorter wig or $45 toward a “repair” (nope, you can’t fix bad hair quality). I’m a little annoyed, kind of disappointed, and hoping they'll do the right thing. If they actually handled returns better, this could’ve been different.
Slow delivery, but support came through
Morning rush, I grabbed these wigs to save time for work and kid drop-off. First, the caps started shedding the moment I took them out — hair everywhere, like they were falling apart. One had bangs so thin you could see the scalp; pointless. The third wig showed up almost two weeks later than the others, which messed up my plans. It took a week to get a return label, but the rep I chatted with was polite and finally sorted it, so I'm kind of relieved. Still waiting on the inspection and refund though, so fingers crossed they don't drag it out. I use wigs for quick daily styling, not to be buried in, so I couldn't wear these. All that said, I'm thankful they handled the return eventually. Just wish the delivery and refund process were faster and clearer.
Mirror moment saved the day
the wig arrived later than I’d hoped and I didn’t get any tracking info (annoying), and they kept texting me promos and suggestions about switching to a different unit — like, stop trying to sell me something I didn’t ask for. That part was irritating. Customer contact was mostly bots or after-hours replies, so if you want to call and complain, good luck. The discount emails felt flimsy too — $20 off? on a $200 item? meh. Still, when I put it on that morning, the fit was good, the color was right, and for the first five minutes I actually relaxed. It didn't feel heavy, the hairline looked decent when I blended it with my baby hairs, and people at brunch later said I looked nice (my boyfriend noticed, too). So it's not flawless — a few tangles after a day, and I wish they’d been clearer about stock and shipping — but it did the job when it mattered. Would I buy again without a better sense of their service? Probably not right away. But if you need something that looks presentable fast and you’re okay shrugging off pushy messages and slow support, this one can work. Not perfect, but it handled the important part: I didn’t feel self-conscious meeting his family.
Almost didn’t make it out the door
the length is shorter than advertised (I bought a “16-inch wavy” and once it relaxed it read more like a 10), and the density is on the thin side even after I sewed in an extra track. Biggest headache was the lace — it kept showing no matter what we tried. I’m clueless with wigs, so I dragged it to my stylist and we spent hours trying different adhesives and techniques. In the end we used a bit more glue than I’d planned and I chopped in some bangs to hide the hairline. It’s not perfect, but once styled it looked decent enough for the event and I stopped worrying. Would I buy again? Maybe, but only if I order a lot longer and accept some extra work.
Curly bundles summer ready
I'm completely in love with these curly bundles! They're super soft and have a nice bounce, even when they're wet. It's so easy to install and style the hair, and it looks really natural when mixed in with my own hair. I've bought several wigs from this company and I'm always happy with the quality. I definitely suggest this company to anyone!
Bye bye knots, synthetic feel
The color of the wig was really cool and definitely made me stand out in a crowd. But I have to say, the wig itself felt too fake. It was itchy, not very full, and didn't stay looking good for long. I kept getting wig hairs in my mouth and eyes, which was annoying, and it wasn't very comfy to wear for a long time. Plus, when I cut it, there was this gross waxy stuff that came off. Overall, it's alright if you need a quick style change, but the artificial feel is a big downside.
Lace front wig purchase
I just got a new lace front wig and I was blown away by how fast it arrived and how great it looks. Usually, when you buy stuff online, it takes forever or it ends up being not so great, but this time it was awesome. The wig is top-notch quality and when I had some questions, the customer service was really helpful. The way the wig is made, I can tell it's gonna stay put. I'm really looking forward to rocking my new wig, and I've already been getting lots of compliments on how real it looks. I can't wait to buy more stuff from this company!
Red lace front wig purchase
I just bought my very first red lace front wig and I gotta say, I am super happy with it! It looks exactly like it did in the pictures, with a gorgeous and natural appearance. The lace front blends right into my skin, giving it a flawless and realistic look. The density, length, and color of the wig matched the description perfectly and even went beyond my expectations. The shipping was quick and smooth, with great communication from the company the whole way through. I am so pleased with my purchase and will definitely be shopping with them again in the future!
Quick customer service assistance
I had to get some help with my recent order, so I contacted customer service. I was really happy with how fast they got back to me and how they helped me out with my problem. The customer service team was awesome and made me feel like a valued customer. As for the wig I ordered, I was blown away by how quickly it was shipped. The wig came right on time and was exactly what I expected. All in all, I had a really good experience and I'll definitely be coming back to order again.
Graduation wig
I bought this wig for my daughter's graduation and it arrived really quickly! The customer service was incredibly kind and helpful. The wig is so soft, smells great, and looks fantastic. Thank you, you should definitely get one!
Pre-styled human hair wig purchase
The wigs I've bought from this store have all been top-notch. I really love the pre-styled human hair wig I wear every day. It's super easy to just pop on and go, especially since I'm new to wearing wigs. The hair is so soft and the fact that it's real human hair makes a big difference. I've gotten tons of compliments on my wig and I'm thrilled with my purchase.
Quick and beginner-friendly hair
I wasn't sure about getting this hair at first, but I'm really happy I did. The shipping was super quick and the hair was just like they said it would be. It only took me around 15 minutes to get it ready to wear, and I didn't have to mess with any sticky glue that wrecks my hair. This hair is ideal for a quick and easy style, and I would definitely suggest it to anyone who wants a stress-free option.
Wig Purchase
I recently bought a wig from an online store and I have to say, I am super impressed with how awesome it is. The wig arrived quickly and was packaged really nicely with some cool surprises. Even my stylist thought the hair quality was top-notch and super easy to style. Everything from the texture to the color of the wig was better than I expected. The lace and baby hairs blended really smoothly with my own hair, making it look natural. Plus, there was no weird smell or shedding when I washed or styled it, which is a huge win for me. The headband that came with it gave me extra security since I have a smaller head. Overall, I'm really happy with my purchase and excited to check out more styles in the future.
Wig purchase
I bought a wig from this company not too long ago, and I gotta say, I was seriously impressed. The quality of the wig was top-notch, and the customer service I got was amazing. It's exactly what I wanted, and I'll definitely be coming back to buy more stuff in the future.
Bundles and wigs
I've been a loyal customer for a while now, and let me tell you, I am super happy with the quality of the hair products I've bought. I've tried both bundles and wigs, and they always impress me. This hair is so versatile - I've used it for all kinds of styles like sew-ins, glue-ins, quick wigs, and full-on glued-down wigs. Sometimes there's a little shedding, but it's not a big deal and usually stops after a week. Right now, I'm rocking 3 bundles of yaki straight hair and it looks amazing! I feel like a whole new person with this hair and I can't wait to try more styles.
Easy install wig
I'm absolutely in love with this wig I got from that store! Putting it on was a breeze and it looks fantastic on me. I practically live in it now because it's become my absolute favorite. The quality is top-notch and it's really easy to maintain. I can't even think about wearing anything else at this point.
Beautiful wigs, natural look, long-lasting
I had such an awesome experience with the wigs from this company! The quality of the wigs is top-notch, and they seriously look like real hair. The way the wigs are made is really good, with a smooth and not poofy top, and the baby hairs add a nice touch. You can choose different types of wigs that will stay put all day without any problems. I'm super happy with my purchase and will definitely be coming back for more.
Variety of wigs, affordable prices, great customer service
I just got some wigs from this company, and I gotta say, I am super happy with how everything went. They have a really cool selection of wigs and the prices are great, which is perfect for me since I'm trying to save some cash. And let's not forget about the point system they have – that's a nice little perk that really makes the whole shopping thing even better.
About UNice
Haircare is an essential and hygienic routine for both men and women. Nobody likes to go out with a frizzy, arid, and unhealthy hair. Finding that refine hair care product that works for a person can make a massive difference to how they look and feel. If you wish to check out hair products, then you might want to consider giving UNice a try. We suggest you read honest customer reviews of UNice here before visiting their website.
About UNice
UNice claims to be amongst the leading suppliers in virgin real human hair and many other hair products. They assert to have grown their capacity in research & development, marketing design, and also applicable shipping & receiving network to deliver all of their products across the world.
Products and Services of UNice
UNice offers an extensive range of hair products that include various textures of hair such as curly, body wave, straight, deep wave, natural wave, and more. Other products offered by UNice are hair extensions, like clip-in hair, tape-in hair, U-tip hair, light color, dark color, and many more products.
Compliments, complaints, and tips for UNice
What can you tell us about UNice? Are their products satisfactory enough when you patronized them? Would you suggest them to your family or friends? Do they have friendly and dedicated or well-grounded personnel attendants as they also claimed? Maybe you can suggest to us how the company can improve its products and service delivery for the best clients’ experience. Your feedback will benefit the company and help potential clients choose wisely.
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Contact Information
6000 Sepulveda Blvd.
90230 Culver
United States
Categories UNice
Page Statistics
Last update: October 2025
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Review with most votes
Headband wig
really love how soft and full the wig is and its light on my head. I just had to use a hair pin to make the band tighter because I have a small head but I love it! Will be purc... Read onBy: lacy