Voogueme

Reviews, complaints and customer experiences (28)

I am pleased with all of my purchases. I did however pay for expedited shipping which they said it would be 7-14 days. I ordered on the 20th and they got to me on the 27th. I would definitely order again from here!

The thing that becomes instantly clear once you start the buying process is that it is a case of false value compared to other cheap/Chinese based glasses companies. A frame may be very cheap, but the cost of adding a prescription is much higher than similar online stores.

Also beware that many of the super value frame prices listed in Facebook ads etc arent actually available when you go to their actual website.

My glasses arrived much quicker than the estimated time even though I chose not to pay for premium shipping (since it was already not as cheap as I had thought). This is a HUGE plus point!

My prescription is also correct in both glasses. I would buy from them again but I would keep in mind just how big and bulky their glasses are. I suspect its for speed & keep design cost down that a little more care isnt given but its a real shame. My glasses I feel are JUST below looking costume/clownish/silly but some designs when you have in mind how big they are would cross the boundary. Ive only seen this to be the case, in my opinion in many customer photos Ive seen.

So I will buy again for these unusual and unique glasses but with caution!

I love my glasses. I knew it was going to take a while to get them. But since then I’ve ordered my sister and my daughter a pair. They are definitely high quality and definitely worth the wait. Yes, it took about a month, but so satisfied. Comes with a sturdy case a the tool to adjust screws if the ever become loose. Comparable quality to the ones you’d pay $200- $500 without hesitation.

I LOVE my six pair of glasses that I recently purchased. They are fashionable,sexy,business,fun,and affordable. I have received so many compliments. My prescription was filled in all of them and the shipping was extremely fast.I will definitely purchase again.

I received my order today. The delivery took awhile. Nevertheless, good things come to those who wait. These glasses are meant for me! I have a large head. They fit so well!!! They are stylish, and well made. Bravo🙌🏽🙌🏽

While I like the frame, the transition lenses purchased from Voogueme is distorted. I can see perfectly through the top; however, the lower part of the lenses appears distant or curved. I provided Voogueme with my current prescription used to purchase eyewear from a local optical store and I didn’t experience a problem. I’ve attempted to contacted Voogueme via phone and email several times to correct the problem and received no response.

DO you guys read your reviews ??
I would be crazy to order anything? but the Glasses looks great.

I had no problem with ordering, shipping or receiving my glasses. 8 days with expedited shipping. Nice quality and I’ve had great compliments. Regular shipping takes a while I hear.

First time ordering from this website, but overall I was highly satisfied with the price and the look. I love my new glasses! Just took a while for me to receive them.

I ordered some cat eye glasses. They came today I live them. My husband and daughters really liked them. Thank for the quick services.

I just received three pair of my glasses
I need to have the hard orange cases of my glasses. I just Luv this company

I bought several pairs of glasses and what can I say besides Im impressed they all look amazing and fit perfectly

Los espejuelos son de muy buena calidad. Me gustaron mucho.

I ordered four pair of glasses total 56.83. My account was charged 56.83 and 28.43. I called the customer service number and could not get anyone. I emailed the company and they wanted a copy of the transaction from my bank which I sent both. They then wanted the transaction id from PayPal which I only have ONE since I only had ONE order. Now they are constantly saying it’s being researched and I still don’t have my money! I should NOT have to wait while you all work out your own error. You took the money out twice. I will NEVER order from this fraudulent place again

Purchased three eyeglass frames for prescription glasses. When I took them to have prescription lens put in, was told by two places frames are not suitable for prescription lens.

I’ve ordered over 12 frames from this company. I’ve had four pairs to have cracks in the frames around the lens. Each pair a different look but the cracks in the same locations. Though the frames are cute and cheap....the cheap price is an overstatement of the quality. I’ve invited friends and family to order and they too have experienced the same breaks in the frames they purchased. You get what you pay for in these frames. I’m glad I didn’t get my prescription filled because that would probably destroy my vision or given me extreme headaches. My optician fills the prescription so the value of my glasses increases tremendously because the lens are not cheap. I’m no longer able to recommend this company, just not worth it to me.

I ordered 3 pairs of glasses, 2 were sunglasses and the lenses were so installed so tight that there were waves in the polarized lenses that made them unwearable. When I contacted the company I was told that I was only having issues with them because I was trying them on inside the house. When I wore them outside and had the same issues I provided photos to show the problem. I was advised that returning them would be a bad idea and that all they could do was supply a coupon code for more glasses. Why would I want more glasses if this issue was "normal" for their glasses?

Very discontent I have been expecting my order place back June 9th and now they reach out letting me know they frames I chose are out of stock to chose another frames. I then chose another frames and also out of stock so I asked what do you have for me to order because apparently everything I order is out of stock. They didn’t answer of course avoided all my questions and there only resolution was giving me a 50% discount. I will never buy from them again. Was very time consuming with the back and forth emailing and getting no proper answers.

Within. 12 hours of placing my second order, I received my first order. I immediately within 12 hours of placing the second order, CANCELLED it. The quality of the glasses received is POOR. They are knock offs of much better glasses sold elsewhere on the internet. Now they are jerking me around about my refund. I cancelled well before the end of the 24 hour window they say they give. Buyer Beware!!!

I bought four pairs of glasses and bought prescription lenses for all of them. I spent additional money for express shipping and when I got them I loved every single pair. This was last month (August 2020) when I got them.

Fast forward to today September 8, 2020, I’m sitting here watching tv and my glasses popped. I took them off to find that they had broken while I’m sitting here passively. I’ve been pretty much blind for half my life and I’ve never ever ever ever had glasses do this.

I contacted customer service and they told me that not only do they NOT have an exact replacement pair, but I’ll also have to wait up to a month (12-25 days) to get the replacement frames (because they “can’t afford” to send them the same shipping speed I originally ordered them) and then I’ll have to replace the lenses myself from the current pair. I’m not an optometrist. I paid them to do it right and they clearly can’t.

You pay so little for the frames and so much for the lenses, but if the frames can’t support the lenses there is no point having the product at all if it’s going to break after a month. I’ve been wearing glasses most of my life. I’ve never had this happen before.

They think they’re doing me a favor by replacing the frames. And only once “freely” they said. I am visiting my elderly parents during the pandemic and they live far away. I cant just go home and get my other frames. I’m sitting here blind because I thought I could reasonably rely on my new pair of glasses to get me thorough a couple of weeks away.

I am also very embarrassed because I’ve told my family members about this company and they bought from them. So now, I worry about how well my family will do with this product because they might end up being in the same position as me and it will be my fault for vouching for them.

Don’t rely on this company. The deals are too good to be true. Just go and spend the money on a quality product that won’t break after a month. Voogueme is horrible.

Absolutely wrong product received and Absolutely no customer service received. Reached to return on day of arrival both via email and phone no response from either method of communication. Made continuous attempts over a 30 day period to no avail.
Refund and return policy is non existent. Not only was the wrong frame sent the prescription, which was correctly submitted and previously used by another vender, was unusable. I do not recommend this company under any circumstances.