Vrai

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Vrai

83% Would buy here again

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Spotlight: What are our customers saying?

M
mbhj,m.,
I never received my order! I emailed them many times, each time they told me they are going to send them this week which that week never came. I am following up with my credit card company for the ...Read on
D
dljipk
arrange with Anyvan, They where Punctual, very reasonably priced, friendly, and went out of their way to assist, I cannot fault the service. I highly recommend and will definitely use again. CUST...Read on
S
sdfdgf
items were lost and asked if i wanted tefund or resend,, i replied immediately as i do all emails however CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER ...Read on
D
dxc,jljk
getting my attorney in olved CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(...Read on
D
djilkd
customer(service)+1*8o5*6o8*54o6*(phone)(number)+1*8o5*6o8*54o6* headquarters phone number+1*8o5*6o8*54o6*corporate phone number +1*8o5*6o8*54o6* customer(service)+1*8o5*6o8*54o6*(phone)(number...Read on

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    nm,

    I never received my order! I emailed them many times, each time they told me they are going to send them this week which that week never came. I am following up with my credit card company for the refund.
    CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9) CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9)


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    Would buy here again
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    aslijp

    arrange with Anyvan, They where Punctual, very reasonably priced, friendly, and went out of their way to assist, I cannot fault the service.
    I highly recommend and will definitely use again.
    CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) CUSTOMER SERVICE PHONE NUMBER +1((8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0)


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    Would buy here again
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    ewrtg

    items were lost and asked if i wanted tefund or resend,, i replied immediately as i do all emails however
    CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) CUSTOMER SERVICE PHONE NUMBER +1((8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0)


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    Would buy here again
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    d,cjnl;k

    getting my attorney in olved CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) CUSTOMER SERVICE PHONE NUMBER +1((8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0)


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    dkja

    customer(service)+1*8o5*6o8*54o6*(phone)(number)+1*8o5*6o8*54o6*
    headquarters phone number+1*8o5*6o8*54o6*corporate phone number +1*8o5*6o8*54o6*

    customer(service)+1*8o5*6o8*54o6*(phone)(number)+1*8o5*6o8*54o6*
    headquarters phone number+1*8o5*6o8*54o6*corporate phone number +1*8o5*6o8*54o6*


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    gold pave huggie

    I have been a long time customer of Vrai jewellery -- since the beginning when they were known as Vrai and Oro. They have since changed their name with a change of leadership-- and now I'm wondering if that was a killing blow to the company. The recent experience I had with the Vrai jewellery team was, in a word, appalling. They shipped my piece to the wrong person, and then, over the course of 19 emails, acted like I was inconveniencing them with my requests that they rectify the situation ASAP.

    I spent $500ish on a single earring and they shipped me the wrong order. I promptly emailed them about it and the manager I spoke with was giving me Karen vibes out of the gate -- except in this case she WAS the manager. She insisted that they wouldn't ship my actual order until they received the wrong one back in their hands. She said they had to be extra careful because "we are shipping fine jewelry and diamonds," AS IF I hadn't paid for fine jewelry and diamonds that they went ahead and sent to the wrong person.

    Then, they refused to send Fedex to come pick up the item -- they wanted me to go in person to a Fedex station DURING A PANDEMIC, as if I have time to commute to Fedex and wait in line after a long day of work to help them rectify their mistake. I spoke with 2 managers and they both brought the same energy "Thanks so much for following up and providing your honest feedback. I'm truly sorry for the shipping error and the inconvenience this has caused you. I see Kathleen has taken wonderful care of you, and located FedEx drop-off locations for the package...have a wonderful weekend!" Seriously?

    At no time did anyone offer me compensation for the inconvenience, and when I inquired I was jauntily reassured "I will be more than happy to work with my Customer Experience Manager to provide you with a reimbursement off of this order for the inconvenience this has caused." Needless to say, no one responded further about any compensation.

    Honestly, this piece was for an event and I was able to make do with something else, but holy imagine if this was my engagement or wedding ring? I was drawn to this company originally when they were Vrai and Oro, and have spent thousands in the past. After this experience, I will obviously never shop there again. In fact, I was so dissatisfied with the customer service I ended up requesting a refund. They agreed to refund me, and the next day I received a refund for $39.55. I had to follow up with them AGAIN to remind them that they still owed me hundreds. I did receive the remainder of the money eventually, and as seems to be characteristic of this company I got a final passive aggressive email "I inquired about the initial $39 refund, and my Receiving Team let me know this was an error that was quickly detected and rectified. Please let me know if you have any other questions! " Well Kathleen, I'm actually wondering who over there at Vrai knows how to do their job?

    This business, from shipping to customer service to receiving to returns, is badly dysfunctional. As was stated in one of their many unhelpful emails, this company is shipping expensive fine jewellery and diamonds -- SO I WOULD EXPECT BETTER. Of course, mistakes happen -- it's a pandemic, I get it. The issue I have here is the ridiculously indifferent customer service. I've literally had better responses from bots.

    TL;DR: Do yourself a favour -- look elsewhere to get sustainable fine jewellery. Vrai jewellery AIN'T IT.


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Vrai

Are you a fan of fashionable jewelry? Are you in search of a one-stop-shop for simple, timeless, and beautiful fine jewelry? Will you like to have access to quality, simple, and transparent jewelry store? If you gave an affirmative nod, then read on. Vrai is one such jewelry brand that might be an option of choice. But do they have a good track record? Do they offer jewelry repair services? Can they be trusted with customers' valuable gemstones? Do they offer a simple and timeless jewelry piece? We suggest you read independent reviews of Vrai dropped here by clients who have patronized them before considering visiting their website.

About Vrai
Founded in 2014, Vrai is a platform that asserts to have been in the business of offering simple, timeless, and beautiful fine jewelry. Their pieces are manufactured and designed in downtown Los Angeles.


How to Choose an Engagement Ring | Vrai

Product and services of Vrai
They specialize in the sale of custom engagement ring, ready-to-give engagement ring, proposal care package, wedding band, bracelets, earrings, and necklaces. They also offer a 30 days return policy. They offer delivery services. Clients can subscribe to their newsletter to be kept abreast of their assortment of products and services.

Compliments, complaints, and tips for Vrai
If you have invested in Vrai jewelry pieces before, please share your experience here. Were you satisfied with their policies? Do you have any complaints about them? Your suggestions, tips, and ideas on how the company can improve its products and service delivery will be greatly treasured.