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nm,
I never received my order! I emailed them many times, each time they told me they are going to send them this week which that week never came. I am following up with my credit card company for the refund.
CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9) CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(2)(5)(4)(2)(0)(O)(9)aslijp
arrange with Anyvan, They where Punctual, very reasonably priced, friendly, and went out of their way to assist, I cannot fault the service.
I highly recommend and will definitely use again.
CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) CUSTOMER SERVICE PHONE NUMBER +1((8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0)ewrtg
items were lost and asked if i wanted tefund or resend,, i replied immediately as i do all emails however
CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) CUSTOMER SERVICE PHONE NUMBER +1((8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0)d,cjnl;k
getting my attorney in olved CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) CUSTOMER SERVICE PHONE NUMBER +1((8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0)
dkja
customer(service)+1*8o5*6o8*54o6*(phone)(number)+1*8o5*6o8*54o6*
headquarters phone number+1*8o5*6o8*54o6*corporate phone number +1*8o5*6o8*54o6*
customer(service)+1*8o5*6o8*54o6*(phone)(number)+1*8o5*6o8*54o6*
headquarters phone number+1*8o5*6o8*54o6*corporate phone number +1*8o5*6o8*54o6*gold pave huggie
I have been a long time customer of Vrai jewellery -- since the beginning when they were known as Vrai and Oro. They have since changed their name with a change of leadership-- and now I'm wondering if that was a killing blow to the company. The recent experience I had with the Vrai jewellery team was, in a word, appalling. They shipped my piece to the wrong person, and then, over the course of 19 emails, acted like I was inconveniencing them with my requests that they rectify the situation ASAP.
I spent $500ish on a single earring and they shipped me the wrong order. I promptly emailed them about it and the manager I spoke with was giving me Karen vibes out of the gate -- except in this case she WAS the manager. She insisted that they wouldn't ship my actual order until they received the wrong one back in their hands. She said they had to be extra careful because "we are shipping fine jewelry and diamonds," AS IF I hadn't paid for fine jewelry and diamonds that they went ahead and sent to the wrong person.
Then, they refused to send Fedex to come pick up the item -- they wanted me to go in person to a Fedex station DURING A PANDEMIC, as if I have time to commute to Fedex and wait in line after a long day of work to help them rectify their mistake. I spoke with 2 managers and they both brought the same energy "Thanks so much for following up and providing your honest feedback. I'm truly sorry for the shipping error and the inconvenience this has caused you. I see Kathleen has taken wonderful care of you, and located FedEx drop-off locations for the package...have a wonderful weekend!" Seriously?
At no time did anyone offer me compensation for the inconvenience, and when I inquired I was jauntily reassured "I will be more than happy to work with my Customer Experience Manager to provide you with a reimbursement off of this order for the inconvenience this has caused." Needless to say, no one responded further about any compensation.
Honestly, this piece was for an event and I was able to make do with something else, but holy imagine if this was my engagement or wedding ring? I was drawn to this company originally when they were Vrai and Oro, and have spent thousands in the past. After this experience, I will obviously never shop there again. In fact, I was so dissatisfied with the customer service I ended up requesting a refund. They agreed to refund me, and the next day I received a refund for $39.55. I had to follow up with them AGAIN to remind them that they still owed me hundreds. I did receive the remainder of the money eventually, and as seems to be characteristic of this company I got a final passive aggressive email "I inquired about the initial $39 refund, and my Receiving Team let me know this was an error that was quickly detected and rectified. Please let me know if you have any other questions! " Well Kathleen, I'm actually wondering who over there at Vrai knows how to do their job?
This business, from shipping to customer service to receiving to returns, is badly dysfunctional. As was stated in one of their many unhelpful emails, this company is shipping expensive fine jewellery and diamonds -- SO I WOULD EXPECT BETTER. Of course, mistakes happen -- it's a pandemic, I get it. The issue I have here is the ridiculously indifferent customer service. I've literally had better responses from bots.
TL;DR: Do yourself a favour -- look elsewhere to get sustainable fine jewellery. Vrai jewellery AIN'T IT.
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