YesCustom Reviews
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Reviews (24)
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Bachelorette party shirts
I ordered 13 shirts for my bachelorette party from this company recently, and I have to say, I wasn't too happy with how things turned out. The quality of the shirts was alright, but I only got 9 of the 13 I ordered. When I asked about the missing shirts, they told me there were issues with quality control and they needed to remake them. I get wanting to make things right, but the lack of communication and transparency was really frustrating. I've emailed them a bunch of times about the missing shirts, but it's been over two weeks and I haven't heard back. So, I had to go ahead and file a claim with my credit card company to get a refund for those four missing shirts. All in all, dealing with this company has been a letdown, and I wouldn't recommend them to anyone else.
Custom T-shirt purchase
Can you believe they had the nerve to charge us for VIP Priority just to find out they were closed for the Chinese holidays? And don't even get me started on the expedited shipping charge that was a complete joke. I mean, they claim to have a New York address but everything ships from China. Do yourself a favor and steer clear of this seller if you want to actually receive your order on time. And then they had the audacity to try and block a refund by sneaking in a last-minute shipping label. It's just unbelievable.
Custom t-shirt purchase
My experience with this company was pretty disappointing. Their website was all messed up, making it a pain to place an order. I wanted a black t-shirt, but ended up getting a red one instead. When I tried contacting customer service, they weren't much help and didn't really care about my issues. Considering how much I paid and how long it took for my order to arrive, I was expecting way better service. I definitely won't be recommending this company to anyone else, and next time I'll stick with a company based in the US.
Personalized gifts order
I was really disappointed with the delayed delivery of my personalized gifts from YesCustom. They originally said it would be there by Christmas, but I didn't get them until 12/23 because they weren't giving good updates or communicating well. Their customer service was pretty bad too. I had to bug them multiple times before finally hearing back.
Pajamas
DO NOT BUY ANYTHING FROM THIS COMPANY! The item I ordered was received after Christmas. Once I received the item the quality was HORRIBLE! No one I know would wear this ...! This company is out of China! Horrible customer service! Do not purchase from this company! HORRIBLE PRODUCTS AND HORRIBLE CUSTOMER SERVICE!
Custom print PJs
I placed an order 12/10 for custom PJs as a Christmas gift. I paid an additional $3.99 for VIP handling to ensure it would arrive by Christmas. I received the confirmation the order was placed, and it said I would be notified when the item shipped. By January 2nd I still had not received my order or any other communication from the company. I contacted their customer service department. The following day the produce was delivered via USPS. I also received an email that same day with proof of delivery. I replied back stating I was not at all happy with the service, especially since I paid extra for priority service to ensure a Christmas delivery. This morning I received this email:
Hi,
The VIP is not for delivery as well.
Best Wishes,
YesCustom Team
Serena
Needless to say, I will not be ordering again.Selfie Hoodie and sweatpants
Absolutely HORRIFIC experience with this company. They delayed my package by two weeks. They only shipped it out AFTER I asked for a refund. I finally get my order today, after placing the order almost a month ago and it's not even the full order! Trash company, trash customer service who are useless, and a ... SCAM! Never spend your money here. If you've placed an order, put in a claim with your bank now for a refund because these jackholes won't give you one. If I could give zero stars I absolutely would.
Socks
This is made in China and ships from China. Do not expect this to arrive anytime soon. Placed my order on December 2 and I had to follow-up on December 16. This is not arriving for Christmas. Do not order from here.
Custom tee
I never received my order. No way to contact someone to track the status of my order. I will be reporting to BBB
Review with most votes
Custom tee
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