Jo Loves2 reviews
This score is based on 2 genuine reviews submitted via US-Reviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Almost the reliable little ritual, until it wasn't
I’ve got coffee in one hand, a neatly tied gift in the other, and a candle from this brand that used to be my go-to for that “someone-deserves-a-treat” vibe. I buy their stuff for my apartment, for gifts, even for those lazy Sunday reset evenings. It smells comforting, familiar, the kind of thing that makes a room feel like you actually tried. Which is why it stung more when the whole ordering process turned into a small comedy of errors — but, like, the sad kind.
I couldn’t log in on their site (spent longer than I want to admit trying), so I made a new account. Online it says customer service is around Mon–Sat; I tried to get confirmation on a Saturday because I paid extra for next‑day delivery for my sister‑in‑law’s 30th. I wanted to be sure it would show up in time — who doesn’t want a hero moment, right? Instead, nothing arrived on Tuesday. I felt awkward, embarrassed, having to tell her the gift was “in transit.” Customer service eventually said it would be Wednesday and refunded the extra shipping as a “gesture.” That refund was fine but frankly it didn’t fix the birthday moment or the hassle.
Also, they charged for a box? For a product I’d always thought was part of the package? It’s small but it changes the experience — feels less luxe when you’re nickel-and-dimed for presentation. The scent itself is still lovely and I’ll miss that; I just don’t know if I want to rely on them for last-minute stuff anymore. Probably won’t reorder soon, which is a bummer because I used to recommend them all the time.Finally a small win with that annoying pump
it was a random morning and I unwrap a gifted bottle of shower gel, all excited to try it, and the pump is basically dead. I tried twisting, nudging, all the usual dumb things, and every time it stuck I ended up smeared with gel and had to wipe the nozzle so I could try again. It got messy fast — the gel is thick, so it wouldn’t go back in the bottle and it just felt wasteful. I kept thinking, “this can’t be right,” because otherwise the scent was nice and it would have been perfect for my quick weekday showers. I use these kinds of products every day, half asleep, so a stubborn pump is just annoying.
So I reached out to customer service. It wasn’t instant magic, there were a couple of emails back and forth, some requests for photos — which I get — and at first I was bracing for the usual runaround. I told them it was a gift and explained I couldn’t find the buyer’s info, and yeah, that part was awkward. I admit I didn’t have every little detail they asked for. But what changed things was when someone on the team actually responded with a practical fix: they offered to send a replacement pump and walked me through a simple trick to clear the tube so I wasn’t losing gel every attempt. Not a grand gesture, not over the top, but the moment I popped the new pump on and it clicked into place and actually dispensed smoothly — that was the relief. I stood there in my bathroom, slightly overdramatic, but happy, because it meant the product could actually be used like it was meant to be.
So yeah, the start was annoying and could’ve been handled better, but the interaction ended on a helpful note and I’m using it every morning now. It’s those small fixes that make me feel like they listened. I still think they could streamline how they handle gifts and proof stuff, but I’m pleased now that the gel gets to do its job.
About Jo Loves
Jo Loves is a British fragrance and lifestyle brand founded by perfumer Jo Malone. The company develops perfumes and scented products such as body care and home fragrance items, including candles and room-related scents. Its products are positioned for consumers interested in modern perfumery and everyday scent wear. Jo Loves has operated through its own retail channels and has offered fragrance experiences and curated scent selections in select locations.
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Last update: April 2026
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Finally a small win with that
it was a random morning and I unwrap a gifted bottle of shower gel, all excited to try it, and the pump is basically dead. I tried twisting, nudging, all the usual dumb things, ... Read onBy: Camylle