Clevguard - Overall Rating based on 54 reviews
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ftiyhj
ay when i logged into the dashboard, i can see Customer -support- number +1.8.0.5.4.2.0.3.0.0.8
phone number +1.8.0.5.4.2.0.3.0.0.8
Customer service helpline ...no. +1.8.0.5.4.2.0.3.0.0.8most of the data, like locations, s...Android Pro and Parent
I inadvertently purchased and installed the parent version on my phone; have been trying for 3 consecutive days to get support to switch from the parent version currently installed on my phone to the pro version. Also purchased the Pro version but it is installed on my laptop and won't allow binding; totally my fault but should be easily correctable. Support is only available via email. Responses are received overnight indicating to me support is offshore. Answers received are not applicable to the questions asked. Installation took hours not minutes. The instructions do not match what the steps actually needed to install on the target phone. 3 days of frustration that could be easily resolved if allowed to speak to an actual person vs. waiting 24 hours between responses only to not have my questions answered.
ClevGuard KidsGuard products
The app never worked correctly. We could never keep it installed and working. If the company looked at their records, they would see that we never even went into the dashboard, or that it was actually INSTALLED on any phone! Their records should indicate that the software was NOT monitoring anything for the longest time period. Why would that be the case? Again, a total and complete lack of communication on the part of this company. Furthermore, our son was able to disable and remove the app from the phone, and kept doing so each time it was installed. This defeats the purpose of any parental controls whatsoever. What kind of monitoring app allows itself to be disabled without any password or account information?
Moreover, records should show that the few times it had been installed correctly, when we had trouble and required assistance, we tried contacting the company to no avail. However, getting in touch with your company, since you are not a U.S. company is needlessly very difficult and complicated with poor communication. I figured we wasted the money on the first-year subscription, but a second year? Absolutely not! Customers cannot ever talk to anyone personally, when installed it wasn't accurate, and we were completely and totally disappointed.KidsGuard Pro for Android - purchased 2 plans
I set up an Android Tablet & a phone on the 12th. I tested the browsing and it worked. But since then, on the tablet, the browsing only showed a few times “my activity” was checked & only a few key logs. Not showing apps usage since the 1st day and no youtube at all. I have the tablet right here next to me and still nothing. I checked permissions and all on. I can take a screen shot, but that's about it. On the phone, again, right next to me, I can see calls made, locate phone (see next paragraph) & see messages. I was able to record a couple calls, but not all, only got to see 1 minute of browsing recently , no key logs, no youtube & only once did the screenshot work. All permissions are on.
Also, the locations on the map, many times, are a mile to 2 miles off. But always off at least a half mile. I also have Google Maps and used timeline. We did an experiment and went to precise locations and tested both mapping systems. Timeline was either on the money or worst case, a few hundred feet off. But, I can fix the map on timeline and cause it to make the future locations more accurate. I can’t do that on yours. I did go to the site that provides your map, but couldn’t correct the location of GPS points.
Both devices have been turned off & on. Programs, permissions, all good. Can't find anything wrong. Keylogging is one of the most important features and the main reason I purchased 2 plans. I have tried over & over to submit the online form, but always shows an error. Which I think, looking at the other reviews, should have been fixed long ago. Customer support will make or break a company. An actual program manual, with troubleshooting, wouldn’t hurt either.
A little help here please……
USReviews, Your review question "Would you shop again at..." should have a "maybe" button. It's not a yes or no answer. It depends on when or if these issues get addressed.Clevguard
To be honest it was working OK in the beginning then then the capture in a screenshot stopped working altogether and the taking a photo works. Other than that not all the text messages come through nor do the calls. Sure why can't get customer support to get back to me on my emails or even call me as I have left several would be good if it would work and if it would upload all the data like it's supposed to honestly I've had empty spy before and it worked marvelous kudos to emspy the only bad thing about M spy is that it will tell Target phone that there is some sort of something on their phone as the Cleve guard does not Do that which is nice
Hello ,
Sorry for this inconvenience.
Would you please tell me your order ID or email address? Then we will try our best to help.
Best regards,
Clevguard supportWhatsApp kids android
Data stoped synchronizing and i cant see the screenshots until i go back to the target device and restart it and this is so annoying i can’t reach it every time this problem happens
Please fix this issueKidsguard and whatsapp pro
Since last time I got in contact with u guys I been doing everything was ask to check to correct the issues I been having since day one of instalation I already when to settings and did all the on-off-on permission and I don't get nothing ..very frustrated support is off always I got an error on leftbottom corner when put mail email ...sounds very fishing for me ...I purchased a 1 year subscription and can someone point me to the direction. Of refunds please
Win
I'm having issues also with only some of the features working some of the time then suddenly they will update again. It makes no sense. Now, the keylogger isn't working nor the screenshot which are the two most important. This is like the fourth time I've tried getting some resolution. Had similar problems when I purchased Android and finally just gave up on that one.
Kid guard pro for androids
So I made sure I followed instructions to the T and I have the device I’m wanting to monitor in front of me, I’ve went to chrome, typed in messages, madesure phone was on wifi and screen was on etc... I couldn’t use any of the features. The take photo and take screenshot DIDNT work even tho I had the monitoring device in my hand. It gave an error message of “
The screen capture failed because the target phone screen is locked or the app is temporarily unresponsive. Please try again later.” the phone is on and not locked and yet it wouldn’t take a photo nor a screen shot. I downloaded this 06/05/2021 and when I click on contacts and messages and app usage, it’s showing me old contacts and messages and cal logs from 03/20201 nothing for April, May or June. I’m so confused. Did I download it wrong? Is there an update?Hi Kimmy, Sorry for disturbing you. We are sorry that the program didn’t work. Could you please tell us the transaction ID, email address, or order number, so that we can check the case for you and provide you a satisfactory solution? Best regards, ClevGurad Support Team
KidsGuardPro for Android
If operating Android 10.0, then don't waste your money. In my experience the app worked ok for the first couple of days. And then all of a sudden things stopped working. I done all the troubleshooting, followed the advice given after contacting support. At best, some features began working, albeit, sporadically. GPS was wildly inaccurate, the remote control features like screenshot recorder, Camera capture and basically never worked, call recording never worked at all, browser history failed to record any info, app usage statistics glitched, keylogger worked rarely, Snapchat, facebook, messenger and other social apps seemed to record or capture maybe 25% of all activity and not all that was claimed by Clevguard and there were days where nothing was recorded at all.
Maybe this app works better on older versions of mobile operating systems, but i can say that on Android 10.0, it is unworkable. It is nothing but frustrating, as it appears to occasionally work on some of the features then stops. look elsewhere if operating on Android 10 or above.
The marketing is misleading and i suppose the reason why Clevguard is almost 50% cheaper than its competitors is because its an inferior product. You get what you pay for.Hi Neville, Sorry for disturbing you. We are sorry that the program didn’t work. Could you please tell us the transaction ID, email address, or order number, so that we can check the case for you and provide you a satisfactory solution? Best regards, ClevGurad Support Team
Clevguard kid pro
Purchased a 12-month subscription. The app stopped working after only 7 weeks. Customer service won’t give a refund. Frustrating. Also, the app just shows what the target has done on their phone, there’s no way to prevent or block inappropriate content. Buyer beware.
Dear customer,we are sorry for what you encountered during using the program.We have contacted you by email,please feel free to reply us by email.Then we could be better help you to solve your issue.
Clevgaurd
I bought this in December 2020 on the sales pitch it would record phone calls. However they neglect to mention this feature does not work on all phones. For 6 months they have been saying we are working on it and still 6 months later it does not work on Samsung J8 with android 10. Also if you try to contact them there is 4 digit code to put in . that feature dont work either. What waste of money I am opening case with Paypal for refund.
Dear customer,we are sorry for what you encountered during using the program.We have contacted you by email,please feel free to reply us by email.Then we could be better help you to solve your issue.
39
Garbage. Works 1/10 the time if you're lucky. Total garbage app. Don't waste your money. GPS never works and only a few other features do once in a while. I hate it.
Hi John, Sorry for disturbing you. We are sorry that the program didn’t work. Could you please tell us the transaction ID, email address, or order number, so that we can check the case for you and provide you a satisfactory solution? Best regards, ClevGurad Support Team
Android Kids Pro
fman29-03-2021
As of 3-28-21 I'm getting no service on target phone. It started around 10am with GPS pinged only in Turkey and no access to anything else. I'm 1.5 months into my 3 mo subscription and really upset. I tried multiple times to reset my phone, but I can't log in very easily anymore, takes me up to 7 or 8 trys just to get into the email now. Then once in sometimes it says active then not active. Sometimes it says everything is turned on, then it says nothing but GPS & WIFI is on. I can't view my profile info, like I've been deactivated, but I'm not....All this over the entire day today which is Mon 29th of March. I tried to send emails for help and they don't go through- times out, same with trying to log in- times out error pops up. Would be really nice to speak to a live person to trouble shoot instead of waiting 24+ hours for just an email and then playing email tag over several hours. Have never been able to record calls, and other features that are supposed to work don't like capturing calls, not all numbers are captured many aren't as well as texts. Starting to feel I got duped into wasting my hard earned money on you guys. So far all I'm seeing are negative reviews and that's very concerning.Yes I hate this email tag garbage. I'm demanding a refund, I think this isn't even an American company it's UK. It's a safety issue for your kids and it's not even showing an accurate location. You expect accuracy with something like this. Same as the last app I tried, useless.
Kidsguard for Whatsapp
Hi Clevguard ive been trying to contact through emails, instas, websites, utube, and everything.
I have an issue with the product that i already purchased.
When i try to login on the target phone.
It says " u have reached device limit, please purhcase another lisence for this device"
But i havent linked any device to my license plan yet.
Im not in the position to disregard all your hardwork, i trust you ClevGuard, thats why i purchased it. And now i need you to prove it to me that you are worthy of my trust, as a costumer.
Please help, im in an urgent situation.
I have to setup this app on one of my family member's phone. ASAP.
He will leave town for work the other day.On the install process i get to the activate screen capture step i click proceed to settings and the screen just stays the same. Anyway this can be fixed to work properly or issue a refund please.
Dear customer,we have contacted you by email,please feel free to reply us by email support@clevguard.com.Then we could be better help you to solve your issue.
I have an issue for payment I already payed but it doesn’t appear
kidsgaurd for whatsapp
This app is not working properly. They never reply the mails. No recording working for whtsapp. Do not purchase this app.
Hi Dushyant, Sorry for disturbing you. We are sorry that the program didn’t work. Could you please tell us the transaction ID, email address, or order number, so that we can check the case for you and provide you a satisfactory solution? Best regards, ClevGurad Support Team
One month plan
I see the negative responses about the company while reading the reviews and i have to say,( I don't get it?) I would give cleveguard 5 stars if the record phone calls option worked ( which it didn't.) But other than that everything else it says it will do it does. I havereached out to staff when problems occurred with the software and always got a response back from them so customer service gets a 5 from me and cleveguard a 4 that's my honest review .
Thanks for your review of our program. We will keep improving our products. Don't hesitate to contact us if you have any questions or concerns. Best regards, Clevguard Support Team
Call recording does not work. I only see that there are conversations on messenger but not the messages. I have followed instructions instructions to a t and I've checked repeatedly, and it still doesn't work. You can't speak to a person and the wait time for help is absurd.
KidGuard Pro - Android
The program is not working as promised. I cannot contact their support team as the customer support form does not work correctly. The only other option is to send a query by mail... I would not recommend them based on their service. Ridiculous that I am unable to get in touch with them.
Hi Henry, Sorry for disturbing you. Could you please tell us the transaction ID, email address, or order number, so that we can check the case for you and provide you a satisfactory solution? Best regards, ClevGuard Support Team
Kidguard Pro android
Installation was easy, but that was all that happened. I have no monitoring on anything at all. All permissions are on. It show the model of the target phone, but nothing works. I restarted the target phone, still nothing. The reply I got from tech service was. It takes time to upload the data. It's been a couple days now!!! Based on what I've what I read from others, I'm not going to get help or a refund!
Hi Kim,
Sorry for disturbing you.
We are sorry that the program didn’t work.
Could you please tell us the transaction ID, email address, or order number, so that we can check the case for you and provide you a satisfactory solution?
Best regards,
ClevGurad Support TeamMine is exactly the same absolute garbage, been a few days and can't use a thing I am paying for
Clevguard
They took 2 payments from me and now they won't give me refund. They took off my credit card without permission. It does have its perks. Messages and calls and Facebook workout everything else socks. It says where the target phone is but it isn't even there. Fix the bugs guys
Hi Ila,
Sorry for disturbing you.
I guess that you didn’t cancel the subscription before the renewed order occurred, the order has renewed.
We are sorry that the program didn’t work.
Could you please tell us the transaction ID, email address, or order number, so that we can check the case for you and provide you a satisfactory solution?
Best regards,
ClevGurad Support Team
Review with most votes
Spyware
Doesn't work. After payment, tried for 30 minutesto install with directions provided with no luck. The ad said it took 3 minutes. I then watched the video provided. From the ... Read onBy: Jennifer Veri