Clevguard - Overall Rating based on 54 reviews
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Easy to install monitoring software
Setting up the monitoring software was super easy with the simple step-by-step instructions. The software is really user-friendly and has everything I need to keep an eye on what my kids are doing online. It really gives me peace of mind.
Program purchase
I decided to buy this program because their support team was truly amazing! I sent them plenty of emails with my questions and they always responded quickly and with great assistance. I'm really grateful for all their help and I hope they continue providing such fantastic service!
Monitoring software purchase
I was really disappointed with the monitoring software I purchased. The installation instructions were so confusing and not helpful at all, which left me feeling really frustrated and unable to get the monitoring features set up properly. On top of that, I couldn't find any of the apps that were supposed to be available for my computer, so I couldn't monitor the device like I wanted to.
When I tried to contact customer support for help, I couldn't find a phone number to call, only an annoying and unhelpful email response. The email also told me that getting a refund wasn't going to be easy and that I had to meet certain criteria, which seemed like a sneaky way to make it hard for me to get my money back. Even when I sent pictures showing the problems I was having, the tech support team didn't offer any solutions or help at all. Overall, my experience with this company was really frustrating and disappointing. It feels like they're just trying to take advantage of parents who are worried about their family's safety to make a profit.Easy setup and ongoing support
I just bought a program that really helped me out with my issue. The team has been awesome from the get-go, providing great support and being super helpful with any new features. Their customer service is top-notch, always there to quickly address my needs and make everything go smoothly.
Software Support
I contacted customer support about this program I bought, hoping for some features that aren't available yet. At first, I was bummed out, but the person I talked to, named Aimee, was super nice and really helped me out. She said she would pass on my request and keep me updated. Aimee's way of taking charge and being so helpful really meant a lot to me. Now I'm excited to hear about the updates she mentioned.
Helped with issue
I had an issue with something and Ivy was able to help me out. She was really nice and provided great service. I'm grateful for her assistance.
Quick and helpful customer service
I was so happy with the customer service I got! The person I talked to was amazing and helped me with everything I needed. They were so patient and answered all my questions. I really appreciate their help and how professional they were.
Monitoring software
I had a great experience with the technical support team, especially Sara. She really knew her stuff and helped me understand all the software features. Thanks a lot, Sara, for your awesome service!
Monitoring software user
I have to say, the customer service at this company is really great. Sara, especially, made my experience super easy. She was always available, quick to respond to emails, and willing to help with any questions or issues. You can tell she really cares about making sure customers are happy. I really like how professional and detail-oriented she is.
The software has been working pretty well overall. There were a few glitches with the servers recently, but I'm happy with the product and what it offers for the price.Customer Service Experience
I wanted to share a recent experience I had with an online purchase. I used a discount code from a third-party website to buy a product, but I never received it. I was really frustrated about it. So, I emailed customer service for help. Luckily, Sara got back to me quickly and helped fix the problem. Thanks to her, I finally got my package and now I'm a happy customer. I'm grateful for Sara's fast and efficient help in getting everything sorted out.
Software purchase
I bought software from this company not too long ago, and I had some trouble getting it to work right. But I have to say, the customer service I got was top-notch. Ivy, the rep I talked to, really went the extra mile to help me out and ended up setting up a refund when we realized the software just wasn't cutting it. I really respect Ivy's professionalism and how she made sure I was taken care of through this annoying ordeal. Even though the product let me down, the amazing customer service definitely made a good impression on me.
phone monitoring app
I really love how this phone monitoring app works! It's been great for keeping an eye on my kid's phone and making sure they're safe online. The customer support team was amazing and answered all my questions. Big shoutout to Sara for being so awesome! Thanks a lot for all your help!
Subscription cancellation regret
I'm really bummed out about buying that 3-month subscription because it turned out to be nothing like I thought it would be. The app only runs on iPhones through a PC, which is super inconvenient having to plug in my phone. Plus, it doesn't even show call or search history. I've come across free apps that do the same stuff. The ads totally tricked me - they were way off.
Canceling subscription assistance
I gotta say, I was really impressed with the customer service I got from the rep when I was trying to cancel my subscription. Ivy was super patient, responsive, and understanding the whole time. Even though I didn't need the service anymore, Ivy really went out of their way to make sure I was happy. Their dedication and professionalism were top-notch, and I wouldn't think twice about using their service again down the line if I ever need it.
Website purchase
I was really impressed with Sara, the technical assistant at the company. She knew so much and answered all my questions with no problem. She took the time to explain everything about the product I wanted to know about. She was so professional and made me feel like I was making the right choice. When I left, I felt like I knew everything I needed to and was happy with the customer service.
Quick and respectful customer service
Ivy, the customer service rep, was really on the ball and super polite when we talked. Even though I'm not really in the market for their product right now, her professionalism and kindness made me think about giving their company another shot down the road.
Phone monitoring app
This app is amazing! It does everything it promises, and it does it so well! The customer service is fantastic too! They got back to me really quickly, even when I had a lot of questions. The person who helped me was super friendly and explained how to use the app properly. I seriously love this app, and their customer service is top-notch!
Subscription support
I had a problem with my subscription and needed help. The customer service rep, Illy, was really helpful and quickly fixed the issue. I appreciate Illy's professionalism and quick assistance in resolving the problem.
Undetectable monitoring program
I was actually pretty bummed when I first got the program because they didn't tell me I'd have to physically install it on another device. I was looking for a monitoring solution that was safe and wouldn't be detected, and I was happy to find one through Lotanwolf on Instagram. But ever since then, I've been really happy with their program. It's been easy to use and I can easily see texts and other info without any issues.
Got help fixing a problem
I had a problem and this person named Ivy totally helped me out super fast and knew exactly what to do. She was so good at her job and I was so happy with her help. She's the best!
Review with most votes
Spyware
Doesn't work. After payment, tried for 30 minutesto install with directions provided with no luck. The ad said it took 3 minutes. I then watched the video provided. From the ... Read onBy: Jennifer Veri