ExperienceFirst5 reviews
This score is based on 5 genuine reviews submitted via US-Reviews since 2024.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Booked and burned
Booked a private tour despite my gut telling me to be careful. Paid hundreds, guide never turned up, got a partial refund — still really annoyed, wouldn't recommend to anyone.
Customer service actually saved the day
quick replies, refund processed and replacement e-tickets sent same day (honestly surprised). We used them for a family weekend stroll — fits our quick-getaway routine and the kids enjoyed it, so that was a relief. Delivery of the digital tickets was smooth after the mix-up and the rep was friendly. Still annoyed about the no-show, but really grateful they fixed it fast.
Midnight cancellation blues
“cancelled.” No backup, no apology worth the name. I called customer service right away and after a lot of hold music they told me there were no tours on the 19th–21st and the only slot was the 22nd — which, surprise, was my flight home. Their “solution” was to tell me to go buy tickets at the stadium myself. So I did, trudged over there only to learn tickets were sold out for both days. There’s a weird mix of anger and sad comedy to wandering up to a sold-out stadium because a company dropped the ball. In day-to-day life I’m the type who plans little rewards into trips — a special tour, a meal, something to look forward to — and this one was gone. The booking itself had seemed fine at the time, the price wasn’t outrageous, but delivery and support were disappointing and disorganized. They could’ve offered alternatives, refunds, anything. Instead, I was left improvising. I’m still glad I saw parts of the city, but missing the stadium felt like the trip’s missing piece. Customer service needs to be better — honest, helpful, and actually reachable when it matters.
Almost walked away, then the kids smiled
30 for a noon start, about 25 people in the whole group. Things felt off when the first security check dragged on past 12:15 and then we joined a massive line. I asked what was happening and was told the guide still had to buy our tickets — and that could be a two‑hour wait. That made me pretty skeptical, like why did we pay extra for this? The kids got restless, the guide showed a picture book and there wasn’t much of a real tour while waiting. We didn’t get up until around 2:45. Price felt steep — we paid €54 and €44 for the kids — and I thought I could have handled the tickets myself cheaper. Still, the moment we finally reached the top and the kids’ faces lit up, I felt relieved — the view and their excitement redeemed a lot. Not perfect, but in the end it worked out enough for what we needed.
Private tour rip-off
I had the most insane experience. I booked a private tour, shelled out hundreds of dollars, and guess what? The guide straight up ghosted me. Such a waste of money and time. The customer service was terrible and they completely lacked professionalism. No way am I ever using this company again.
About ExperienceFirst
Travel is such a fun experience, especially when you book your journey ahead of time with the right agency. The moments we create by exploring the world are just memorable and the experience is something we hold on to. If you're interested in traveling to cities like New York, Dallas, Los Angeles in the United States, you can book a tour around the city with an agency like ExperienceFirst. The agency claims to have over 5 tours in New York City alone. You should read honest customer reviews of ExperienceFirst here before considering using any of their services.
About ExperienceFirst
ExperienceFirst is an American-based tour guide agency that's headquartered in New York City. When describing their passion, the company emphasizes that “experiences are what shape us”, and travel can create memorable moments. “We want clients to have the best experience, the kind of day they will remember for years to come” – claims a statement from the company’s website. When a client takes a tour with them, they affirm to showing the client their city the way they’d show their family when they’re in town. They also maintain to share the stories and secrets the client won’t uncover without a local to lead the way. ExperienceFirst boasts that with them, clients can discover unexpected places, learn what the locals love, and be immersed in something completely new. Their tours are led by locals who know their cities inside and out. Like the diverse places they represent, ExperienceFirst guides come from different backgrounds - professional comedians, educators, investors, lawyers, directors, singers, and more. But more than anything, each one of the guides is an expert storyteller who can make the places the client visit come alive.
Products and Services of ExperienceFirst
ExperienceFirst has the following destinations - New York City, Paris, Los Angeles, San Francisco, Dallas, and Rome. New York City has the following tourism locations - Statue of Liberty and Ellis Island, Broadway and Times Square, Ground Zero, Chinatown and Little Italy, and Anywhere in New York City. Paris destination has the following tours - Eiffel Tower, Louvre, Montmartre, The Catacombs, Combo Paris tours, and more. Los Angeles destination features Beverly Hills, Hollywood Sign and Griffith Park, Venice canals, Grand Central Market, and Cities like Santa Monica and Malibu. San Francisco's destination features Alcatraz and Fisherman’s Wharf, Sausalito, Union Square and Chinatown, North Beach, and beyond. Dallas destination features Dealey Plaza, Reunion Tower, West End, Klyde Warren Park, Food tours, and more. Rome's destination features Vatican Museums, Colosseum, The Roman Forum, or anywhere else in Rome. ExperienceFirst has a private group tours section which they describe as an unforgettable experience customized just for the client's group. Clients can turn any of the public tours into a private one or they can simply customize their own experience.
Compliments, complaints, and tips for ExperienceFirst
How many hours of the tour did you book with ExperienceFirst and what was the location? Did you feel like the experience was worth the money you paid? Did you go alone or you went with your partner, friends or family members? How many times have you booked a tour with ExperienceFirst? Have you ever been disappointed by their customer service support? Was there good communication by the company regarding logistics? Was the guide given to you someone knowledgeable about the city and locations? Share your traveling experience and feedback about ExperienceFirst with the community.
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Last update: January 2026
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Review with most votes
Private tour rip-off
I had the most insane experience. I booked a private tour, shelled out hundreds of dollars, and guess what? The guide straight up ghosted me. Such a waste of money and time. The... Read onBy: Joshua Labadie