FamilyTreeDNA Reviews

: 23
52% Would buy here again

Most relevant positive review

  2024-04-30
DNA test kit
I got a DNA test kit from here and it was awesome! I learned a lot about my family history and wh...Read on
Schuppe

Most relevant negative review

  2024-04-14
DNA testing
I was pretty let down by the DNA testing process at that company. I got tons of matches, but coul...Read on
Leatha

Review with most votes

  2023-01-30
A Thorough and Satisfying Ance
As a client of FamilyTreeDNA, I have had a wonderful experience using their services. Their websi...Read on
Madalyn Greenfelder

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    FamilyTreeDNA

    ᗪO YOᑌ ᑎEEᗪ GEᑎᑌIᑎE ᕼᗩᑕKIᑎG ᔕEᖇᐯIᑕEᔕ? - ᕼᗩᑕK IᑎTO ᗩᑎY ᔕᑕᕼOOᒪ ᗪᗩTᗩᗷᗩᔕE ᗩᑎᗪ ᑕᕼᗩᑎGE ᑌᑎIᐯEᖇᔕITY GᖇᗩᗪEᔕ, ᑎO ᗰᗩTTEᖇ ᕼOᗯ ᔕEᑕᑌᖇE - ᕼᗩᑕK IᑎTO ᑕᖇEᗪIT ᗷᑌᖇEᗩᑌ ᗪᗩTᗩᗷᗩᔕE ᗩᑎᗪ IᑎᑕᖇEᗩᔕE YOᑌᖇ ᑕᖇEᗪIT ᔕᑕO YOᑌ ᖇE - ᕼᗩᑕK ᗩᑎY EᗰᗩIᒪ Oᖇ ᔕOᑕIᗩᒪ ᑎETᗯOᖇK ᗩᑎᗪ KᑎOᗯ Iᖴ YOᑌᖇ ᑭᗩᖇTᑎEᖇ Iᔕ ᑕᕼEᗩTIᑎG Oᑎ YOᑌ - ᕼᗩᑕK IᑎTO YOᑌᖇ ᑭᗩᖇTᑎEᖇ'ᔕ ᑭᕼOᑎE ᑭIᑕᔕ, TE᙭T ᗰEᔕᔕᗩGE ᗩᑎᗪ ᒪIᔕTEᑎ TO ᑕᗩᒪᒪᔕ TO KᑎOᗯ Iᖴ ᕼE Iᔕ ᑕᕼEᗩTIᑎG - ᕼᗩᑕK IᑎTO ᗩᑎY ᗷᗩᑎK ᗯEᗷᔕITE - ᕼᗩᑕK IᑎTO ᗩᑎY ᑕOᗰᑭᗩᑎY ᗯEᗷᔕITE - ᕼᗩᑕK IᑎTO ᗩᑎY GOᐯEᖇᑎᗰEᑎT ᗩGEᑎᑕY ᗯEᗷᔕITE - ᕼᗩᑕK IᑎTO ᔕEᑕᑌᖇITY ᗩGEᑎᑕY ᗯEᗷᔕITE ᗩᑎᗪ EᖇᗩᔕE ᑕᖇIᗰIᑎᗩᒪ ᖇEᑕOᖇᗪᔕ - ᕼᗩᑕK IᑎTO ᑕᖇᗩIGᔕᒪIᔕT ᗩᑎᗪ ᖇEᗰOᐯE ᖴᒪᗩGGIᑎG - ᕼᗩᑕK IᑎTO ᗩᑎY ᗪᗩTᗩᗷᗩᔕE ᔕYᔕTEᗰ - ᕼᗩᑕK ᑭᗩYᑭᗩᒪ ᗩᑕᑕOᑌᑎT - ᕼᗩᑕK ᗯOᖇᗪ-ᑭᖇEᔕᔕ ᗷᒪOGᔕ - ᔕEᖇᐯEᖇ ᑕᖇᗩᔕᕼEᗪ ᕼᗩᑕK - ᑌᑎTᖇᗩᑕEᗩᗷᒪE IᑎTEᖇᑎET ᑭᖇOTOᑕOᒪ ETᑕ - ᕼᗩᐯE YOᑌ Oᖇ YOᑌᖇ ᑕᕼIᒪᗪ ᗷEEᑎ ᗷᑌᒪᒪIEᗪ OᑎᒪIᑎE ᗷEᖴOᖇE ᗩᑎᗪ ᗯᗩᑎT TO GET ᗷᗩᑕK ᗩT TᕼE ᑭEᖇᔕOᑎ, ᗯE ᑕᗩᑎ ᕼEᒪᑭ YOᑌ TᖇᗩᑕE TᕼE ᗩᑕTᑌᗩᒪ ᒪOᑕᗩTIOᑎ Oᖴ TᕼE ᑭEᖇᔕOᑎ ᗩᑎᗪ ᗪO ᗯᕼᗩTEᐯEᖇ YOᑌ ᖇEᑫᑌEᔕT TO TᕼE ᑭEᖇᔕOᑎᔕ ᑕOᗰᑭᑌTEᖇ - Iᔕ ᗩᑎYOᑎE ᗷᒪᗩᑕKᗰᗩIᒪIᑎG YOᑌ OᑎᒪIᑎE ᗩᑎᗪ YOᑌ ᗯᗩᑎT ᑌᔕ TO GET IᑎTO TᕼEIᖇ ᑕOᗰᑭᑌTEᖇ ᗩᑎᗪ ᗪEᔕTᖇOY ᗪᗩTᗩ ᗩᑎᗪ EᐯIᗪEᑎᑕEᔕ ᗩGᗩIᑎᔕT YOᑌ?

    ? ᑕᒪOᑌᗪGEEKᔕYᑎᑕ ᗩT G ᗰᗩ I ᒪ

    ? +1.213.631.9542


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    A Thorough and Satisfying Ancestry Experience with FamilyTreeDNA

    As a client of FamilyTreeDNA, I have had a wonderful experience using their services. Their website is user-friendly and easy to navigate, allowing me to easily upload my DNA sample and receive my results in a timely manner. The results were thorough and provided me with a wealth of information about my ancestry and heritage. The company's database is vast, and I was able to connect with distant relatives I never knew existed.

    The customer support team was also exceptional. Whenever I had a question or concern, they were quick to respond and provide helpful solutions. I appreciate their commitment to helping their clients and providing a positive experience.

    Overall, I highly recommend FamilyTreeDNA for anyone looking to learn more about their ancestry and heritage. The results are accurate and the customer support is top-notch.


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    DNA testing for advanced users

    As a customer at this DNA testing company, I thought the myOrigins results were okay compared to other popular ancestry testing services. But where this company really stands out is in offering mitochondrial and Y DNA testing for advanced users who want more detailed info about their ancestry. This is a good option for people curious about their maternal or paternal lineages. If you have European ancestry, you'll probably find a lot of matches, but if you're African or Asian, you might have fewer matches because these tests are newer for those populations.


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    Unlocking chromosome browser

    I paid $19 to unlock the chromosome browser, but it only worked for my kit and not the other ones I handle. So, I shelled out another $19, and I have to say, I was pretty happy with how quickly I got access to the chromosome browser. Even though I had seen some bad reviews, I was pleasantly surprised by how well it worked for me.


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    DNA test purchase

    I took a DNA test and it ended up being a waste of time. The results were really unclear and didn't make much sense. Plus, they expect you to pay extra for more details, which is ridiculous! If you're curious about your ancestry, skip that place and try Living DNA instead. Seriously, save your money and find a better use for it, like toilet paper.


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    DNA test kit

    I got a DNA test kit from here and it was awesome! I learned a lot about my family history and where my ancestors came from. The results were really fascinating and I even discovered some relatives I never knew existed. It was a bit expensive but definitely worth it for all the valuable information I received.


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    Y chromosome test

    I feel like some folks are being a bit too hard with their negative reviews. Sure, there are areas that could use some work, but I've seen the company's quality get better over time. The Big Y test they offer gives such a deep dive into the paternal lineage, which I think is pretty cool!


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    DNA test results

    My experience with the DNA test results was pretty good. The info was clear and easy to understand. But I did have some trouble with the Family Tree feature. Even after reaching out to customer support, the issue hasn't been fixed yet and there's no timeline for when it will be.


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    DNA testing kit

    The sales team was really nice and helpful. They gave me all the info I needed about the DNA testing kit. I thought it was cool that they do all the processing in their high-tech lab, making sure everything meets the highest standards when it comes to the donor's sample.


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    DNA testing

    I was pretty let down by the DNA testing process at that company. I got tons of matches, but couldn't really find any connections with them. Even though I had 3,000 matches, none of them had the same family names as mine, so it was hard to figure out if we were actually related. And not being able to see the family trees of my matches or get more details on our shared DNA just added to the frustration. Compared to another genealogy service I used, which was super helpful, I felt like I basically threw away my money at this company.


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    DNA test purchase

    The whole process of getting my DNA test done was a total nightmare. The website was super confusing and hard to use, which made it tough to upload and see all my important info. It was really frustrating because the customer service was basically non-existent. They took forever to reply and when they did, it wasn't even helpful. I even tried to contact the CEO, but my emails got blocked. I really wish I had checked out the bad reviews before buying anything, it would have saved me so much time and money. The company really needs to give refunds to all the unhappy customers who've had the same crappy service as I did.<br><br>Dealing with them was a mess that lasted for weeks. I wasted so much time and energy trying to figure out their system and fix things, and all I got were more problems and delays.


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    DNA Test

    While the DNA tests from this company might use older tech, it’s worth thinking about how they’re meant to be used. They may not be the most advanced compared to other choices out there, but maybe this company is more focused on medical stuff than ancestry. It’s really important for customers to do their homework and know exactly what they’re getting with these DNA tests to make sure they get what they’re looking for.


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    mtDNA kit purchase

    I recently bought the mtDNA kit from this company and man, what a waste of money! It cost a lot and I had to wait weeks just to get a bunch of codes that didn't tell me anything useful. I already knew where I was from and my family's background, so I was hoping for more specific info about my genes. But nope, all I got were some percentages that didn't make sense. European? Indian? American? African? Who can say! Don't bother with this kit, it's no help at all. Save your money.


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    Test kits

    I recently bought two test kits from FamilyTreeDNA, but I had a not-so-great experience. There were a bunch of issues right from the start. They only sent me one consent form when I needed two. When I emailed their customer service, they told me to fill out a form on their website. I tried multiple times over several months but never got a response. Finally, after all these attempts, I got an email from customer service saying sorry for missing my queries. They said my forms were all in their spam folder, which shows they're not good at paying attention to customer questions.


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    Raw DNA upload from another company

    I uploaded my raw DNA from a different company, but I was really let down by the results I got from FTDNA. Even though my family background is heavily Scandinavian and Irish, my results didn't show any of that. And to add to the confusion, the ethnicity match with my son was only around 17%, which was definitely not what I was expecting. All in all, based on my personal experience, I wouldn't suggest using FTDNA.


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    2 DNA kits that were never delivered

    I bought 2 DNA kits back in January, and they were shipped out the next day. However, they've been stuck in customs in my country for more than a month now. On April 1st, the packages were sent back to the sender, Family Tree DNA. I've tried contacting them through their website multiple times, but I haven't received any response about a refund. It's frustrating dealing with a company that doesn't seem to care about their customers' experience. It's also worrying that they keep selling to countries with known customs issues without providing proper guidance or support. I'm still not sure if I'll ever get my money back, and it feels like I've been taken advantage of.


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    DNA test purchase

    I bought one of those DNA testing kits from this company, excited to find out more about where my family comes from. But man, was I let down. The results were way off for me, my hubby, and even our kid. And not only that, they didn't even match up with each other within our family. It's definitely got me wondering how accurate and trustworthy those test results really are.


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    Multiracial heritage DNA test

    The company really dropped the ball when it came to figuring out my genetic background. They told me I was basically all East and Southeast Asian, but I know for a fact I have African, European, and Asian blood in me. When I tried to talk to customer service about it, they weren't much help and didn't take my concerns seriously. After a few tries and a new kit, I finally got more accurate results. Overall, I wouldn't recommend them at all - waste of time and money.


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