FamilyTreeDNA Reviews
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Reviews (23)
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DNA test purchase
I bought a DNA test from this company and I was really let down by the results. When I got my results, I checked them against our family tree and results from other tests like Ancestry, but I couldn't find a single match. It's obvious that the info given is wrong and not trustworthy, which makes me doubt if this company is legit.
DNA test kit
My experience with this company was incredibly frustrating. Ordering was a hassle and took forever. It felt like forever waiting for my test results and when I tried to get updates, nobody responded. The customer service was terrible - they ignored my questions and never fixed my problems. The website was impossible to use, it made no sense. Basically, dealing with this company was a huge waste of time and money.
Y-DNA and mtDNA testing
Man, finding stuff on their website was a nightmare. It felt like wandering through a maze! The prices were a bit high, but hey, they offered Y-DNA and mtDNA testing. The site itself was sluggish and a pain to navigate. They definitely need to step up their tech game. But hey, my results ended up being pretty close to what I thought based on my family tree, so that was a win. And the cool part is you can check out your matches' family trees if they share them. Pretty neat, right?
Y-DNA test kit purchase
My experience with the Y-DNA test kit from FamilyTreeDNA was really disappointing. The end results and reporting were a mess. It was confusing and disorganized from the beginning to the end. I also joined a project on the platform, but that was also a mess. The project members seemed like DNA pros, but I found it all too much and not clear. I felt unsure and confused by the information, like it was too complicated. Compared to other companies like 23andme, FamilyTreeDNA didn't do as well with test results and accuracy in reporting.
Big Y 700 DNA Test
I recently bought the Big Y 700 DNA Test from this company, and I have a few concerns about the info on their website when it comes to DNA matches. The email replies I've gotten have been slow, and it looks like they prefer communicating through email instead of using quicker methods. However, when I've asked unrelated questions in group projects, the admins have been fast to reply with useful info. Understanding the stuff on the website about DNA matches has been tough, so I've had to check out blogs and social media for help. Even though I got my results back in 2019, I've only had one DNA match up to now, and I'm not too sure about how accurate the matching process is based on what the company provides.
Review with most votes
A Thorough and Satisfying Ance
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