HireAHelper1 reviews

Mixed feelings — movers solid, company process not so much March 27, 2026

the two guys who actually moved my stuff did a good job, but the whole scheduling and billing situation from the company put me through unnecessary stress. I found them on HireAHelper after a neighbor tipped me off, and at first I thought, okay, cool — local rec, sounds fine. Then things went sideways. I prepaid $225.99 for a two-hour job with a start window around noon. At 12:17 on move day I get a text that they’re running behind because of the previous job and that they wouldn’t get to me until like 4 PM. That forced me to send home extra friends/help I’d already arranged and paid for, which sucked. I messaged them asking flat-out if they’d adjust for the delay and whether they could stay later if needed; I said I’d pay the amount we’d agreed on, and I did not agree to open-ended extra billing. Long story short, because the previous job overran they ended up finishing my move the next morning. After the job, I was told over the phone that it totaled six hours and the charge was over $700. I disputed it right away and asked for an itemized invoice before agreeing to anything. I never got that clear, revised invoice before charges went through. Later they claimed two extra hours had been authorized, which I dispute, and promised credits (even for the truck time) didn’t show up on the bill. Look, the movers worked hard and were professional — that part I can honestly say I appreciated — but the company’s scheduling practices and the way they handled disputed billing felt sloppy and, frankly, unfair. Customers shouldn’t be pressured to approve charges on the spot without documentation. I told them I’d consider a partial compromise if they sent proof; I’m still waiting. If they tighten up scheduling, put disputed charges in writing before processing, and clarify when extra hours are billed versus offered as a courtesy, this would be a much easier recommendation.