MailPoet22 reviews
This score is based on 22 genuine reviews submitted via US-Reviews since 2023.
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I tried to upgrade because I need the paid plan to send client emails — urgent for my small business — but the site kept failing. Multiple tries over a week, Pricing page wouldn't load, checkout dead. Support was slow and unhelpful. Annoying and I'm losing leads. Weirdly, a confirmation email showed up later, so something works.
Almost walked away
I spotted this in a Slack channel and gave it a shot, half-expecting trouble. The first week was messy — updates and a weird DB hiccup had me ready to quit, even told a friend to skip it. Then support actually fixed the mailing list and in that moment I was relieved, oddly satisfied. Still cautious though.
Not what I expected
I signed up because I needed something reliable for my move and had a bad run with other services. At first I was pretty annoyed — my account got locked a couple times for weird reasons and I couldn't use it. Support took a bit, but they actually sorted it out and credited me for downtime. Still cautious, but now it's working and I'm less worried, overall it's okay.
Lunch-phone find turned out okay
I first saw this on my coworker's phone at lunch and downloaded it on a whim. Support was brutal at first — all bots and canned answers, I was stuck and grumpy. Then a real person called after a couple days, walked me through a fix, and I even got a small refund, which surprised me. That’s the moment I felt good about sticking with it. Kinda odd, but true.
Late-night setup regret
I set it up over late evenings because my online shop needs abandoned cart emails. I was skeptical at first, worried the free tier would be limited, and that turned out true. It only emails folks already on your list, so it missed the cart abandoners I wanted to reach. That was annoying, kind of bummed. The paid plans felt pricey compared to others I've used, so I switched.
Monthly blocks left me wary
clean templates and easy setup. But the worry was real — a few times my campaigns were stopped and only unblocked after days while they still charged me. Once an update crashed my site and I lost a big subscriber list; support never returned it. Not perfect, but okay when it runs.
Stuck on "Sending"
add clearer status details and an obvious retry button. I might try again, but more carefully.
Rainy Tuesday discovery
templates are simple and I had a campaign ready in minutes. Delivery has been consistently solid — most messages land in inboxes, not spam, big relief. Customer support actually answers like real people; they helped when one batch stalled. It took a bit of back-and-forth, but they fixed it. Not perfect — I'd avoid it for sketchy affiliate or aggressive MLM stuff — but for small shops and my own projects it's dependable. Overall, happy with deliverability and the human touch.
Surprisingly workable
I ended up keeping the account, surprisingly. I signed up a few months back and at first I was pretty annoyed — after validating my domain they didn't review my subscription like they said (48 hours), so I couldn't use a bunch of features. Cancel/refund wasn't obvious and support felt silent, even on social. I nagged them a few times, asked for a refund, and yeah it took longer than it should have, but someone finally answered, sorted the refund and the service actually works well now. First I was skeptical, then frustrated, then relieved. Not flawless, but usable and worth trying if you stick with it.
Good interface, bad timing
it’s Saturday morning and I’m rushing to get a campaign out. The editor felt fine — pretty straightforward, templates looked okay, nothing fancy but usable — then I hit send and my account was locked. That’s when the whole thing fell apart. Turns out support doesn’t respond on weekends, which felt low for a paid service when timing mattered. I ended up scrambling while other providers sent my emails without a hitch. To be fair, the product itself isn’t terrible: the UI is clear, test sends looked normal, and everyday newsletters should work fine. The real issue is the policy and responsiveness — they stood firm on a lockout and wouldn’t offer a refund even though it blocked a time-sensitive send. So, would I use it again? Maybe for low-pressure stuff, yes. For launches or anything urgent, I’d pick something more reliable. Left annoyed, but it’s not broken beyond use — just not dependable when you need it most.
That weird relief moment
I was mid-sip of cold coffee when I noticed the analytics had gone flat — like someone had turned off the lights. A blogger friend had told me to try MailPoet, so I installed it for subscriptions and dutifully set the DNS like the setup guide said. Then my site got blocked. Sales said they’d pass it to engineers, I waited— and waited. After a week of losing visitors, I finally posted a blunt note in their forum and, weirdly, that’s when things moved. An engineer actually dug in, found a tiny DNS typo (a single missing dot, of all things), fixed it, and within hours traffic trickled back. That moment — seeing the visitor count crawl up again — was oddly satisfying, like the internet forgiven me. Still irritated about the wait and the silence from support, but I’ll admit I felt relieved and a little surprised at the fix. If you try them, double- and triple-check DNS, and don’t be shy to poke the forum.
Email newsletter management tool
I've been using this email newsletter management tool for more than a year now for personal and client websites. It's super easy to use and makes creating and managing newsletters a piece of cake. But I wouldn't suggest it for Internet Marketing Affiliate, MLM, or Biz Opp niches.
Email marketing software purchase
I recently had a really frustrating thing happen with my account getting randomly stopped right in the middle of an important campaign. It messed up all my marketing plans and could've even cost me some money for my business. The fact that there was no heads up or explanation for why it happened was super annoying and seemed really unprofessional. I rely on the service to be solid and dependable, but this time it definitely fell short. I'm hoping they step up their game with better communication and account management in the future to avoid this kind of mess again.
Migration of mailing lists to a WordPress integration
We decided to switch our mailing lists to a new service to work better with WordPress. Unfortunately, our experience with the new service has been pretty disappointing. We've run into a bunch of problems with our account getting blocked, supposedly because of some spam reports even though they were few considering all our users. The worst part was back in June when our account was blocked for more than three weeks and we didn't hear anything back from customer service. It seems like they're eager to take our money but not so quick to help us out when we need it. Overall, this has been one of the worst experiences we've ever had with a newsletter service.
Setup frustrations
I worked for weeks getting the free version of this service all set up, just to find out that it doesn't even send abandoned cart emails. It only sends emails to people who are already subscribed, so what's the point in trying to get new customers? And don't even get me started on the pricing - it's way too expensive compared to other choices out there.
Newsletter service experience
As someone who relies heavily on sending newsletters to my subscribers, I was really let down by the service I got from this provider. They suddenly blocked my mailings with no explanation, and it took them days to fix the problem, all the while still charging me. Adding to the mess, the plugin they gave me crashed my website, leaving me unable to get it back up and causing me to lose my valuable list of 15,000 contacts that I had spent years building. I tried reaching out to their support team for help getting my list back, but I never heard back from them. Overall, it was a terrible experience that I strongly suggest others stay away from.
Email marketing software
This email marketing software was a total nightmare to use. It deleted subscribers, crashed my website, and even messed up links in emails I already sent out. The updates totally messed up my MailPoet database, even though I tried to avoid them. And don't even get me started on the support team - they were no help at all, even though I was paying for it. Trust me, steer clear of this software if you want to save yourself a lot of headaches.
Sneaky logo link
The company sneaks in their logo with a link to their website in your emails without even asking. That's just not cool, it's not right. I'm really not happy about this.
Email plugin purchase
The French localization is a total mess - it's all in Morse code! It's so annoying and confusing, like they want us to waste time decoding instead of getting stuff done. But besides that, the plugin works fine.
User of MailPoet for various types of websites
I've been using MailPoet for a while now, both for my smaller websites and bigger online stores. It's super easy to use and always reliable when I send out emails. The price is great and their customer support is top-notch, which has made my experience really good. I love that the emails always land in the right inboxes, making sure my marketing actually works.
About MailPoet
The use of E-mail serves as a great avenue for organizations to keep track of their customers. Various organizations provide the service of helping brands ease the process of sending out E-mails. An example of such is MailPoet. You should read honest reviews of MailPoet here to learn more about the company.
About MailPoet
MailPoet was established in France in 2011 with a simple mission: to put email back into the hands of site owners. They sought to build a simple, intuitive, and rock-solid solution for WordPress that people could use to create beautiful emails and rely on to deliver their emails on time and always. After been in operation for over 9 years, MailPoet is claimed to currently serve more than 8,000 customers and power email for 300,000 WordPress websites.
Products and services of MailPoet
The services provided by MailPoet is said to include a 30-day money-back guarantee and allows users to send unlimited emails to unlimited listsand capture subscribers through the use of the over 50 available templates.MailPoet also allows its customers to send their latest posts automaticallywhile welcoming new subscribers. The use of MailPoet takes away the need to upload files to third-party services by allowing users to quickly add content and images directly from their media library and have it ready to use in their WordPress dashboard.
Compliments, complaints, and tips for MailPoet
Have you used the services of MailPoet before? How would you rate their service? Did you get the desired satisfaction from the purchased service? Would you freely recommend the services of MailPoet to friends and family? Kindly leave a review of MailPoet.
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Last update: October 2025
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Review with most votes
Starter account creation
I signed up for this email service that offers a free Starter account for up to 1000 subscribers. I tried to send out a "Post notification" email for the next day, but... Read onBy: Oscar Dibbert