Keap20 reviews
Featured Reviews
Reviews (20)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Unwanted billing issue
I never even signed up for this service, but they keep bothering me with emails and letters demanding payment. They said they would cancel my account and waive the payments, but they're still asking for money. It's just not right, I can't trust them at all.
Subscription cancellation experience
I recently tried to cancel my long-term subscription with this company and it was a frustrating experience. I was surprised to see that there wasn't an easy way to cancel on their website, so I had to reach out to their support team. Dealing with them was a hassle. When I finally got in touch to cancel, the person I spoke to tried really hard to get me to stay, even though I made it clear I wanted to cancel. There was a policy that required me to give 10 days notice before the renewal date to avoid being charged for another month, but I missed it and got hit with a $1800 charge. After being a loyal customer for 8 years, I expected better treatment when canceling. Instead, I felt like they were taking advantage of me and making me pay for something I didn't want or need. This whole experience was really disappointing and I wouldn't recommend this company to anyone.
CRM platform with email newsletter capabilities
I bought this CRM platform thinking it would do everything I needed, but it fell short of my expectations. I was promised I could hide my number, import contacts from Google by hand, and get reminders, but these features had restrictions and needed special setups. I basically had to do a bunch of coding on my own, which I wasn't thrilled about. And when I asked about getting my money back, since I had already paid for a whole year, the customer service folks were not helpful at all and didn't seem interested in finding a solution.
Annual software purchase
The sales seminar was a total nightmare. They made it sound so simple to start a business, but they conveniently left out all the important details. I got stuck in a $99 a month contract for a whole year, even though I wasn't sure about starting a business while still working for another company. Every time I tried to cancel, they slapped me with a $1188 fee. It felt like they were holding my ideas for ransom. Finally, at the end of the contract, I was able to cancel after a lot of arguing. To top it off, they even charged me for an extra month when I was out of work during the pandemic. The whole thing was a complete joke.
Subscription price increase
I've been using this service since 2021 and have generally been happy with what it offers. But recently, I was a bit bummed to see the cost of templates go up out of nowhere, especially with no new features added. They didn't even make it clear in the subject line of the email, which caught me off guard and annoyed me. I get that prices might need to change sometimes, but keeping us customers in the loop is important for trust.
CRM software subscription
I've been using this CRM software provider for years now, but recently had a really bad experience with them. About 20 days ago, I noticed that important client information was disappearing from our database. I only realized the extent of the issue last week when I needed the info for a big client meeting. When I reached out to customer service, I was surprised to find out that they only keep 2 weeks of log data. This lack of historical info has made it tough for us to manage client relationships well and deliver top-notch service. It's frustrating that we pay a premium for their services, yet they don't provide enough data storage and protection.
Email and CRM Purchase
I had high hopes that buying this email and CRM software would make me a business superstar, but it's been a struggle. It's like trying to teach a sloth ballet - not going well. The support team is not very helpful, and the technical issues are never-ending. My colleagues have recommended better options, but I'm stuck because I've invested so much time and money into this. Learn from my mistake and find a better solution before it's too late!
My online tool purchase
I got this thing online that's been really useful, but be careful 'cause they could end up charging you for things you never asked for! It's such a hassle to get them to stop billing you. I've wasted a ton of money because of it!
Email marketing service
I used this email marketing service as a customer, and I was really impressed by how knowledgeable and helpful the team was. The customer service reps were always there to help me out and gave me some great tips on how to make my email marketing better. The ordering process was easy, and I didn't have any problems with the service itself. The price might be a little high at first, but the quality of the service makes it totally worth it. They delivered everything quickly and efficiently. Overall, I would totally recommend this service to anyone who wants to step up their email marketing game.
Software platform purchase
The software platform seemed really good at first, but it ended up being a total nightmare. Canceling it was just impossible, like trying to escape from quicksand. I lost so much money on this software, and even after I told them I wanted to end the contract, they kept charging my bank account. My account manager was no help at all, it was like talking to a wall. They never responded to my requests and worked super slowly. The customer support team was equally useless, just sending me back to the unhelpful manager. It was such a waste of time and money overall.
Email marketing software
If you're a small business searching for an email marketing software that can keep you on track, help you keep in touch with customers, and streamline your processes, then this is the one for you. It's really made a huge difference for my business, letting me concentrate on the important stuff while my marketing campaigns practically run themselves. I can't recommend it enough!
Membership refund
I canceled my membership but still got charged for two extra months. I was worried about getting a refund because of some bad reviews I saw, but I decided to reach out to customer service anyway. Surprisingly, they quickly gave me my money back within a week. I was thankful for the fast help and wanted to share my positive experience compared to the negative comments I had seen. In the two years I used the service, their customer support always came through for me. If you need great email marketing, I suggest giving this platform a try.
Product perception issue
I recently had a pretty bad experience with the customer service at this company. The employees weren't very good at communicating and didn't seem professional at all. It really made me think differently about the whole brand. I noticed some problems with the company culture that definitely need to be fixed for customers to have a better experience.
Keap Max Classic
Our team has been using Keap Max Classic for a good amount of time, and we are blown away by how much it has improved our efficiency and automation. We haven't even fully explored all it can do, but it's already changing the game for how we handle our business operations. The various features like pipeline stages, email automation, and lead sourcing are super useful in helping us stay on top of our workflow and getting more done. Plus, the wide range of affiliates and third-party apps, made possible by a strong API, make the whole user experience even better and give us even more tools to work with.
Cancelled payment dispute
My experience with this company has been a total nightmare. I found some charges that I didn't authorize from a scammy third-party they work with. I tried to cancel the payments and fix it, but instead of helping me out, they sent me a scary letter from their lawyer demanding money for stuff I never asked for or got. It's crazy to think they'd back up scammers instead of looking out for their own customers. I really don't recommend using this company at all.
CRM software
I was pretty pumped to give this CRM software a shot since a friend highly recommended it. But, gotta say, my experience wasn't all that great. The software did have some cool features, but they didn't always work like they should. And all those updates just made things even more confusing, making it tough to figure out how to use the system. We ended up bringing in a trainer to help us out, which did make a difference, but it was an unexpected cost for us. Having to constantly relearn how to use the software due to all the changes ate up a ton of our time. In the end, the high cost and all the bugs in the system just didn't make it worth the investment.
Email marketing software
This email marketing software is way too expensive and a pain to use. At first, I thought the support was pretty good, but then it became clear that it's just not user-friendly at all. As a busy business owner, dealing with it was a nightmare. I even tried hiring two different companies to help with campaigns, but no luck. It wasn't until I found someone who really knew what they were doing that I started to see any results. It was way more effort than I expected, and I couldn't keep up on my own. After using the system for 3-5 years, I finally decided to cancel my membership. But then KEAP charged me for one more month and even sent me to collections for not giving a 30-day notice.
Privacy concerns
I was having some issues with privacy and GDPR compliance because I kept getting spam every day from people using the product. I sent a bunch of emails asking for my data to be deleted under GDPR, but the company never got back to me. As someone who runs a business, I appreciate companies that take data protection and following GDPR rules seriously. It was disappointing to see this company not caring about privacy concerns or responding to my requests.
Quick and helpful customer support
I really love how I can just get ahold of customer support whenever I need, no matter what time it is. They're always quick, friendly, and super helpful with answering my questions. It doesn't matter if it's a late-night chat on a Sunday or a phone call on a Saturday evening, the support team is always there for me. One time, they even sent me extra info days after our first talk, which was awesome. Their dedication to helping me out is just top-notch and really sets the bar high for customer service.
Great CRM system
This system is awesome! It's really easy to use and set up. It helps me send messages and create campaigns with no issues. I even use it to remind me to send gifts and make to-do lists. It really helps me stay organized with all my referrals and clients. The more I use it, the better I become at using it!
About Keap
Keap
Email marketing is defined as the process of sending a commercial message, to a group of persons, by use of emails. It a broader sense, each email that is sent to a current or potential client can be viewed as email marketing. It entails the use of email to request businesses, send advertisements or solicit donations or sales.
About Keap
Keap is a private company that specializes in providing a sales and email marketing platform, especially to small businesses, including products that optimize and manage the customer lifecycle, marketing automation, customer relationship management, e-commerce and lead capture. Keap is based in Chandler, Arizona. It was founded by two brothers Eric Martineau and Scott, in Mesa Arizona, together with the current CEO Clate Mask. At the time of its founding, it was called Infuionsoft and was named Keap in January 2019.
Products and services of Keap
Keap provides small business users with an integrated email marketing platform. The company's platform enables the creation and hosting of webforms and links, the execution of automated campaigns, the provision of client sales update, tracking of ROI, e-commerce functionality and database management, among others.
Compliments, complaints and tips for Keap
Keap has won various awards and recognitions. The company was in 2013 awarded the hire power award and ranked 4th in the category of software company's creating over 240 jobs annually. The company also has been honoured seven times in 2013 in the 500/500 fastest-growing company list. If you have used their products, leave a review on US-Reviews.
Bonus!
📊 How did Keap shine for you?
Contact Information
1260 S Spectrum Blvd
85286 Chandler
United States
Categories Keap
Page Statistics
Seite online seit: March 7, 2020
Letzte aktualisierung: November 29, 2024
Review with most votes
CRM software
I was pretty pumped to give this CRM software a shot since a friend highly recommended it. But, gotta say, my experience wasn't all that great. The software did have some c... Read onBy: Morissette