OurBus13 reviews
This score is based on 13 genuine reviews submitted via US-Reviews since 2025.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Quick fix, slow checkout
Opened yesterday; delivery fast, service helpful
Worth it, just a little messy
Overall pretty good, though the process dragged a bit; Jhanvi stayed patient and fixed things.
Ticket hiccup, nice save
At first I freaked, tickets were messy — Swati fixed it, calm and quick, felt reassured.
Mostly on time
Friend tipped me; tried them once — car actually arrived on time, even early. NYC traffic's crazy, so it felt kinda pretty lucky.
Drivers soaked but dependable
Caught in the rain, drivers were wet yet polite; rides were punctual and safe, though customer support could be quicker.
Surprised and relieved
Started thinking would be a hassle. Needed help after a rough move and aching back. Assistant was patient, really quick, funny.
Two-minute save
Two minutes late, I remember calling customer support because I had to get to a doctor's appointment for my bad back. Ay sorted a replacement ticket quickly, really relieved and grateful.
Fake bus, real pain
skip it — not worth the cash. I used this bus for my commute, fooled by Google maps saying it's regular transit, no ticket warning. It's never on schedule and the price doesn't beat the Go train. Kinda annoying, really.
Almost missed it
I thought I missed my bus, stood there awkwardly, but they rebooked me on the very next trip — really, really quick. I appreciated that; wish they'd shoot a heads-up text next time, though.
Almost panicked, then wow
Booked with my mom, who has a disability; I was nervous — honestly expected a mess like last time. Harshit stepped in, made the reservation ridiculously easy, less fuss, less stress, and we’re… well, really relieved.
Quick call, big help
Funny thing — I was calling between errands and the rep actually stayed with me while I explained what we need for weekend rides. Himanshi dug up the exact details, didn’t rush, and that made me feel like I can actually choose this company without second-guessing. I’m relieved and kinda glad I called.
Relief on a busy morning
I remember this weird sinking feeling when I missed my bus — had to get to Ithaca and my back was killing me from moving boxes that morning, so I was already frazzled. Then this guy, maybe Peter, calmly stopped and helped me onto the bus, carried a small bag, waited while everyone else climbed aboard, and double-checked if there was room. That tiny patience was the moment I relaxed and thought, okay, this is gonna be fine. We weren't the only ones he helped; he just kept going until everyone fit. I walked off feeling genuinely relieved and grateful — honestly didn't expect that level of care. Big thanks to that driver, whoever he is.
Quick thumbs-up despite a hiccup
I’d still use them. I booked a cheap weekend ride last month and at first it was great — easy checkout, decent price — but then the company sent tons of promo emails and snuck in a pickup change the day before. I missed the bus because I didn’t spot the update, which was annoying, but customer support was really helpful, gave me credit and unsubscribed me from marketing. First impression was good; acting on support saved it.
About OurBus
The World of Bus Services and Reviews
Bus services have been an integral part of transportation for centuries, connecting people and communities across vast distances. With the advancement of technology, the bus industry has also evolved, offering more convenience, comfort, and efficiency to travelers. In this fast-paced world, where everyone is constantly on the move, bus services provide a reliable and economical option for commuting and long-distance travel.
When it comes to choosing a bus service, it's essential to consider the experiences and opinions of others. Reading reviews from fellow travelers can provide valuable insights into the quality of service, customer satisfaction, and overall experience. Real-life experiences shared in reviews can help prospective customers make informed decisions and choose a bus service that meets their specific needs and expectations.
US-Reviews is a platform that allows American consumers to read and share their reviews, opinions, and experiences about various companies, including bus services. With a vast collection of user-generated reviews, US-Reviews provides a valuable resource for those looking to gather information and make informed choices about bus service providers.
About OurBus: Revolutionizing the Bus Industry
One of the significant players in the bus industry is OurBus, a company that has made a name for itself by redefining the travel experience. OurBus is dedicated to providing a reliable, comfortable, and efficient transportation service tailored to the needs of modern travelers.
With a mission to revolutionize the bus industry, OurBus aims to bridge the gap between long-distance travel and the comfort of a private vehicle. By offering direct, point-to-point routes and convenient pickup and drop-off locations, OurBus has eliminated the hassle of multiple transfers and long wait times typically associated with traditional bus services.
Moreover, OurBus strives to create a sense of community among its passengers by fostering a friendly and comfortable environment on board. Passengers can enjoy amenities such as reclining seats, complimentary Wi-Fi, individual charging ports, sanitized restrooms, and free water during their journey. These amenities ensure a pleasant and enjoyable travel experience for all passengers.
What Sets OurBus Apart
OurBus stands out from its competitors due to several unique features. Firstly, the company's commitment to customer satisfaction is unparalleled. They prioritize the comfort and convenience of their passengers above all else, ensuring that every aspect of the journey meets and exceeds expectations.
Additionally, OurBus leverages technology to enhance the travel experience. Passengers can track their ride in real-time and receive notifications about their estimated time of arrival (ETA). This feature not only provides peace of mind but also allows passengers to plan their day accordingly.
Furthermore, the OurBus app and website offer a user-friendly booking platform, allowing passengers to easily search for routes, select seats, and purchase tickets hassle-free. The company's dedication to convenience and seamless booking processes has gained them a strong and loyal customer base.
Products and Services of OurBus: Tailored for Every Travel Need
OurBus offers a wide range of products and services designed to cater to the diverse needs of modern travelers. The company provides intercity routes, commuter routes, and even charter services for group travel.
Intercity routes connect major cities, offering a convenient and comfortable way to travel long distances. Commuter routes, on the other hand, cater to the daily transportation needs of individuals traveling between home and work or school. These routes are designed to optimize commuting time and provide a stress-free experience for passengers.
For those looking to travel as a group, OurBus offers charter services, allowing customers to book private buses for their specific needs. Whether it's a corporate event, a school trip, or a family gathering, OurBus ensures a tailored and personalized experience for every charter booking.
Ultimately, the products and services offered by OurBus have garnered positive reviews, with customers praising the company for its professionalism, punctuality, and commitment to customer satisfaction.
Contacting OurBus Customer Service
OurBus understands the importance of excellent customer service and provides various channels for customers to get in touch. Whether it's a question, a concern, or a request for assistance, customers can reach out to OurBus through their dedicated customer support email or contact their customer support hotline. The company's trained and friendly representatives are always ready to provide prompt and helpful assistance to ensure a smooth and pleasant experience for passengers.
Return Policy: Providing Flexibility
OurBus recognizes that plans can change, and thus, they have established a flexible return policy. The company allows customers to reschedule their city commute up to 2 hours before the journey without incurring any penalties. For intercity travel, customers can reschedule up to 24 hours before the trip without facing any additional charges. This customer-friendly return policy has received positive reviews, as it provides peace of mind and flexibility for passengers.
Is OurBus Trustworthy?
Trust is a crucial factor when choosing a bus service provider. Customers want to feel assured that they are traveling with a reputable company that prioritizes their safety, comfort, and overall satisfaction.
OurBus has gained the trust of thousands of customers through their commitment to transparency, reliability, and exceptional service. With over 10,000 five-star reviews on Google and Trustpilot, the company has built a strong reputation for its professionalism and customer-centric approach.
Customers appreciate the honesty and integrity displayed by OurBus, and this is evident in the numerous positive reviews shared by satisfied travelers. The positive word-of-mouth and repeat business that OurBus enjoys are a testament to their trustworthiness and dedication to providing an exceptional travel experience.
Share Your OurBus Experience
If you've had the pleasure of traveling with OurBus, we encourage you to share your experience on US-Reviews. Your review can help other American consumers make informed decisions and choose a bus service that suits their needs. By sharing your honest opinions and experiences, you contribute to the collective knowledge and empower fellow travelers. Together, we can create a community of informed consumers who make smart choices in their travel endeavors.
The Importance of Sharing Reviews and Experiences
Reviews and personal experiences play a vital role in today's consumer landscape. In an age where information is readily available, consumers have the power to make informed decisions based on the experiences of others. Reading and sharing reviews allows individuals to navigate the sea of options and choose companies that prioritize their satisfaction and provide exceptional products and services.
Sharing reviews not only helps fellow consumers but also encourages companies to maintain high standards and continually improve their offerings. By amplifying the voice of the customer, we empower ourselves and create a marketplace where honesty, transparency, and exceptional customer service thrive.
So, whether it's a positive or negative experience, your review matters. Embrace the power of sharing and contribute to a community of informed consumers on US-Reviews.
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Last update: October 2025
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Review with most votes
Worth it, just a little messy
Overall pretty good, though the process dragged a bit; Jhanvi stayed patient and fixed things. Read onBy: Hand