PassFab Reviews

: 17
35% Would buy here again

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M
Madeline E
They did not honor their 30 day refund policy when the product did not work for me. Instead, this is their response: "According to the refund policy, if the customer do not seek our help and u...Read on
G
Greg D
Well if I could give them zero stars I would. I was not satisfied with their product and they refused to honor their 30-day money back guarantee. If you offer a guarantee then honor it not just kee...Read on
G
Gilvon Davis
Does not work, spent time and money to be disappointed smh. I need to talk to someone In charge. I need a full refund back.Read on
C
Chaz
Horrible support. Ended up canceling after trying to get the software to work for 15 hours. When you ask for a refund they completely ignore you.Read on
J
Jeff
Program didn't work as advertised. Requested refund the day after purchase, no reply. Finally got a reply after they had taken a second payment. Request for refund was eventually denied. Buyer ...Read on

All reviews (17)

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    Passfab for excel

    They did not honor their 30 day refund policy when the product did not work for me. Instead, this is their response: "According to the refund policy, if the customer do not seek our help and use other solutions to solve the problem, usually we cannot refund. Our refund principle is to refund product quality problems that have no solution." I did not seek other solutions. I just wanted my money back. Be aware before you buy!


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    Worse Refund Policy and Costumer Service

    Well if I could give them zero stars I would. I was not satisfied with their product and they refused to honor their 30-day money back guarantee. If you offer a guarantee then honor it not just keep annoying the customer for reasons why they did not like it, just refund their money

    Same issue. Their tech admitted PassFab for Word and PDF were not fully functional and still they refuse to issue full refund. Horrendous!


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    $45

    Does not work, spent time and money to be disappointed smh. I need to talk to someone In charge. I need a full refund back.


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    PASSFAB

    Horrible support. Ended up canceling after trying to get the software to work for 15 hours. When you ask for a refund they completely ignore you.


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    iphone reset program

    Program didn't work as advertised.
    Requested refund the day after purchase, no reply.
    Finally got a reply after they had taken a second payment.
    Request for refund was eventually denied.
    Buyer BEWARE


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    10/6/2020

    Really wish you could give negative ratings. The software does not filter correctly, dies after 24 hours and the only thing worst that the software is their lack of support. Really wish I had used Credit card instead of PayPal so I could dispute the charge easier. Don't waste your time or money on this product. ** add-on** after uninstalling the software my Microsoft Edge would no longer launch, why would this software effect Edge? Then I remembered this is a Chinese Company and my data may be getting reported back to the Chinese Government - Dangerous. I restored my computer from a backup prior to the install and now I am off to change all password! Again not worth the time or money.


    Dear customer,
    Sorry for the inconvenience caused to you.
    We are an international software company founded in 2007. We have created many award winning, highly-rated branded software products.
    Thanks for your feedback and I am really sorry for the inconvenience caused to you.
    Best Regards,
    Rachel


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    Windows Password Key

    My recommendation is DO NOT WASTE YOUR MONEY ON 4WINKEY Windows Password Key.

    I'd give it zero stars if possible. I purchased Windows Password Key to unlock a Window 7 machine, paid for the upgrade for USB. Once I had downloaded the app, insert the USB and fired up the machine NOTHING HAPPENED...... I rebooted the system several time and still nothing, tried to contact the company, did not receive a response for a couple days.... The company sent me separate instruction stating the system may need to be rebooted several times; AND, it would be good if I could first remove the existing account, IF I HAD ACCESS TO MANAGE ACCOUNTS I WOULD NOT BE PURCHASING A PASSWORD RESET TOOL….. I could not wait for the company to get around to responding so purchased iSunshare Windows Password Genius, this app worked like a charm... Contacted PassFab to take advantage of the 30 day money back guarantee, WHAT A JOKE!!!!

    Dear customer,
    We regret the inconvenience caused to you. Customer satisfaction is the ultimate goal at Tenorshare.
    All our products are tested by our expert team and such case has not been generated at our end.
    FYI, to get a quick response, you can submit an online ticket to customer support.
    Please accept our apologies and feel free to reply.
    Best Regards,
    Rachel


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