Swiss Airlines51 reviews
This score is based on 51 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Flight booking troubles
My experience booking flights with this airline has been so frustrating. It's been over a year, and every time I try to book a flight on their website or app, I run into technical problems. I can't get through a reservation without some error popping up. I've tried so many times, but nothing changes. Plus, the messages on the website are deceiving. It keeps saying emails have been sent, but I never get them, not even in my spam folder. The only way I find out is by entering my Frequent Traveler number. Even when I reset my PIN/password like they tell me to, I still can't log in because of more technical issues. So, I've had to start flying with a different airline even though I'd rather not. I've lost faith in the airline's IT team.
Delayed luggage refund
The customer service was awful when my luggage got delayed for more than a day on a quick flight in Europe. Even after sending back and forth loads of emails with customer support, they never gave me a refund for the hassle. It was so annoying and disappointing, making me wonder if the airline really cares about keeping its customers happy.
Berlin to Miami Flight Experience
My flight from Berlin to Miami through Zurich was a total nightmare. The seats in economy were so cramped and uncomfortable, it felt like torture sitting in them for hours. And don't even get me started on the food - it was absolutely inedible. The flight attendants were so cold and rude, like they couldn't care less about us passengers. They barely even looked at us! One of them even left a box of sandwiches out for us to fight over in the galley. It was chaos! And then another flight attendant started throwing chocolates at us like we were zoo animals. It was so disrespectful and unprofessional. I've never been treated so badly by an airline before, and I swear I'll never fly with them again.
Flight from LHR to SIN connecting in Zurich
I just flew from London to Singapore with a layover in Zurich, and let me tell you, it wasn't the greatest experience. The Zurich airport at night was like a ghost town, not very inviting at all. The food options were scarce, and the sandwich I got was just plain sad.
Then on the flight to Singapore in Premium Economy, it was a letdown. The seats were super uncomfortable and a pain to adjust, trying to get comfy was a struggle. I ended up in an emergency exit seat that was freezing, so I had to get creative and use my blanket as a makeshift barrier.
The flight crew didn't really seem to care much - they hardly said hello or offered to help. After dinner, they pretty much disappeared, leaving us passengers feeling forgotten and unimportant. This whole experience was really disappointing, and I would suggest looking at other airlines for this route.Business and personal trips
My experiences with this airline have really let me down. I've booked flights with them for work and for fun, and let me tell you, it's been a real struggle each time. The first time, out of the blue, they canceled my flight just two weeks before I was supposed to leave. No matter how hard I tried to reschedule, they said it couldn't be done. Then, the next time, they changed my flight not once, but twice, leaving me stuck in the airport for a whole day waiting for my connection. And, you guessed it, no chance of rebooking. The customer service? Don't even get me started. Those call center folks sounded like robots, just spitting out canned responses and acting all passive-aggressive. They didn't fix any of my problems, just made things worse. Overall, dealing with this airline has been a real nightmare.
Flight experience from Delhi to Birmingham with a connecting flight
My experience with this airline was really disappointing. When I was boarding in Delhi, they told me one of my suitcases had to be checked because of an issue. Even though I got to the airport 3 hours early, I didn't hear any announcements about it. They didn't even say which suitcase needed to be checked so I had to get on my flight without it, hoping it would come on the next one. When I got to Birmingham, they told me that none of our suitcases made it because they were accidentally left in Zurich due to a technical problem. And the suitcases that did arrive were all messed up. And on top of that, my 3-year-old daughter's suitcase was still in Delhi, so she was missing her favorite toys and books. I've called customer service multiple times but still no updates on where the missing suitcase is. And talking to customer service was just as bad, they kept hanging up without really helping. I wish I had looked into this airline more before booking my flight, I feel really let down.
Flight refund request
Trying to get a refund from this airline is such a pain. The staff never responds, and it's like pulling teeth to even get a basic reply. I can't believe they use WhatsApp instead of email - it's so unprofessional and just adds to the frustration. You would expect this kind of mess from a budget airline like Ryanair, not from a supposedly top-notch carrier. It's really disappointing that a well-known airline like this drops the ball on customer service.
Flight booking experience
The airline's service was just terrible. The staff was unprofessional and lacked empathy. Booking my flight was a complete nightmare, everything was so disorganized and stressful. On top of that, the airport itself was dirty and unappealing, making the whole experience even worse.
Long-haul flight, poor food, damaged luggage, unsatisfactory transfer experience
The long flight with Swiss Airlines was a letdown. Seats were comfy enough, but the food options were seriously lacking. By the time they got to the back, all that was left were stale rolls and watery yogurt. The flight attendants seemed bored and unhappy, not the upbeat friendliness you'd hope for on a long flight. The transfer at Zurich airport was a nightmare. We only had 10 minutes to catch our next flight after a 10-hour journey, so we had to sprint across the airport, which was not fun. Because of the rush, both of our suitcases were delayed and arrived damaged. Trying to file a claim for the damaged luggage on the website was overly complicated and took forever.
Misleading flight duration
I just booked a flight with this airline and man, let me tell you, I am so bummed out. They totally pulled a fast one on me! I paid for my ticket and then boom, they hit me with a whole extra 10 to 12 hours of travel time! I tried to reach out to customer service through their chat, and they straight up told me that the deal I thought I was getting wasn't real and that the extended time was set in stone. That's just plain wrong, man! Such a waste of my time. This airline should be ashamed of themselves for pulling this shady stuff.
A Delightful Flying Experience with Swiss International Air Lines
As a frequent traveler, I have had the opportunity to fly with Swiss International Air Lines on several occasions and I must say that I have been thoroughly impressed with their service. The flight crew is always polite and attentive, making sure that every passenger is comfortable and has everything they need. The seats are spacious and comfortable, and the in-flight entertainment system is top-notch.
One of my favorite things about Swiss International Air Lines is the food. They always have a variety of delicious options, and I never leave a flight feeling hungry. Additionally, the airline is very accommodating to travelers with special dietary needs, which is a huge plus.
The booking process is also very straightforward and user-friendly. I appreciate the option to choose my seat in advance and the ability to check in online. The baggage policy is also reasonable, and I have never had any issues with lost or damaged luggage.
Overall, I would highly recommend Swiss International Air Lines to anyone looking for a comfortable and enjoyable flying experience. They truly go above and beyond to make sure that their passengers are happy and satisfied.
About Swiss Airlines
Swiss International Air Lines (SWISS) is the flag carrier airline of Switzerland, operating scheduled services in Europe and to North and South America, Africa, and Asia. Established after the 2002 bankruptcy of Swissair, Switzerland's former flag carrier, SWISS was formed from the regional carrier Crossair and officially started operations on 31 March 2002. The airline is a subsidiary of the Lufthansa Group and a member of Star Alliance. It has its headquarters at EuroAirport Basel-Mulhouse-Freiburg near Basel, Switzerland, with a hub at Zurich Airport. SWISS aims to represent Swiss hospitality and quality in its services, providing passengers with high standards of care and precision in its operations, reflecting Switzerland's values.
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Last update: September 2026
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Review with most votes
A Delightful Flying Experience
As a frequent traveler, I have had the opportunity to fly with Swiss International Air Lines on several occasions and I must say that I have been thoroughly impressed with their... Read onBy: Lorenz Doyle