MYLAB BOX - Overall Rating based on 23 reviews
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Replacement package due to incorrect shipping info
I messed up when I entered the wrong shipping details for my order, but luckily Victoria from customer service really came through to help me out. She quickly sent me a replacement package and helped me fix the shipping info. I was super impressed with how efficiently she handled everything.
STD testing kit
I finally got the STD testing kit after waiting forever, but then had to wait even longer to actually get the results back. It ended up taking extra weeks to finally get them, which was totally unacceptable. I live in a big city, not out in the middle of nowhere, so the delay was really surprising. I wouldn't suggest using this service if you need quick results.
Quick and affordable testing options
I was really happy with the service I got from this place. It was nice to be able to get tests done that my doctor's office doesn't have or think I need. The testing options were fast and didn't break the bank, which was a big bonus for me. They also had good customer service, which made everything go smoothly.
In-home STI testing kit
I bought an at-home STI testing kit recently and I gotta say, the customer service was top-notch! Even though there were a few hiccups with processing, Viktoria was on top of it, answering all my questions and being super helpful. The results came back quickly, so I didn't have to go get tested at the doctor's office. I'm really impressed with how easy and convenient at-home testing is and I would totally suggest it to anyone.
COVID-19 test kit
I ordered a COVID-19 test kit and sent it back on April 18th. It's already May 4th and I haven't got my results yet. I've tried calling a few times but no one picks up the phone or they say their system is down. This is so frustrating, it feels like a scam.
Cortisol test
Hey, so I ordered this cortisol test kit recently, and when it arrived, the tubes were all messed up and leaking everywhere. They couldn't even test my samples! But then, they sent me a brand new kit free of charge and quickly resolved the issue. The person I spoke with was really nice and got everything sorted out in no time.
Frustrating results process
I gotta tell ya, my experience with this service was beyond frustrating. I mean, it felt like an eternity waiting for my results, and every time I contacted customer service for an update, I got a different story. One person blamed it on "technical issues," while another said it was a problem with my registration, even though I could clearly see it was all good on my end. On top of that, I ended up getting multiple test kits in the mail, which just added to the confusion. When I asked for a refund, they insisted on sending me yet another kit, which surprise, surprise, turned out to be faulty. To sum it up, the whole process was a major headache and honestly, it seemed pretty unprofessional.
STD testing kit
I've seen a lot of folks having problems signing up their kits, and I actually ran into the same issue myself. I got in touch with customer service for help, and they were quick to assist me. It's a bit worrying that this problem keeps happening, and I think the company should do something about it to stop it from occurring again. Right now, I'm still waiting on my results even though it's been a few days since I sent in my kit.
Easy and detailed kit
The kit was so easy to use, the directions were really detailed. I had a bit of trouble registering it online, but the customer support folks were super helpful and got it all sorted out quickly. I would definitely recommend this kit to my friends!
Test kit online
I went and got a test kit at the store, but it wasn't working because the worker didn't do it right. Luckily, this guy named Mel helped me fix it online, and now everything is all good!
Food intolerance test
This test was super helpful in identifying foods that were causing problems for me. It was user-friendly and the results came back really fast, which was a huge relief. I was able to reach out to customer service for any extra assistance I needed, and they were even able to help me with signing up. I was pleasantly surprised that I could schedule a follow-up consultation to plan out my next dietary moves. All in all, I thought this test was extremely useful and I'm grateful for the support I got.
Hormone test purchase
I had to get a hormone test done to help me figure out what's going on with my thyroid. The test was spot-on, easy to understand, and the results came with a clear explanation. The instructions were easy to follow, and the online support was really helpful. Customer service was top-notch too. I'll definitely be using this service again.
Test kit never came
I ordered a test kit and it never came! I was really looking forward to seeing my results, but then nothing. And to make matters worse, they took my money! I reached out through email and phone, but haven't heard anything back. Such a scam.
Quick and easy ordering process
Ordering the test kit was easy and quick. I liked how the instructions were straightforward and the website was easy to navigate. The chat option really came in handy when I had trouble updating my kit number, but the person helping me was able to fix it right away. I didn't have to wait around and was able to get tested without any problems. I'd for sure suggest this service to other people.
At-home STI testing kit
The at-home STI testing kit was so easy to use and gave me total privacy. I was really surprised that it covers all STIs, even testing in three different places. My doctor doesn't even offer that level of detail. It's definitely worth it for peace of mind.
Test kit instruction assistance
I had some trouble understanding the instructions for my test kit, but the customer service rep I talked to online was super helpful. She sent me some video guides that walked me through the blood collection process step by step, and it really made things easier for me. Thanks to her help, I feel a lot more confident about finishing up my lab work.
Home STD test kit purchase
This at-home STD test kit was honestly such a letdown. The whole shipping and delivery situation took forever, and they were terrible at keeping me updated on when I would actually get my hands on the kit. And once I finally did receive it, I had the hardest time trying to register it and log into my account - such a pain and waste of time. I was really hoping for a simple and private way to get tested, but this whole thing just left me annoyed and let down. I definitely wouldn't suggest this service to anyone.
Self-testing, easy, helpful
Oh my gosh, this company is amazing! I love being able to test myself without going to the doctor. It's like being in control of my own health, you know? And the best part is there's no insurance hassle or scheduling nightmare. MyLAB Box made it super easy for me to test myself, and I felt empowered knowing I could take charge of my health. Also, when I had a question about tracking my order, their customer service was really quick and helpful. I totally recommend this to all my friends!
Couldn't get my number to register
Man, I bought this test and couldn't figure out how to register my number. It kept saying "invalid," but then I did a live chat with this person named Mel and she totally saved me! I was freaking out because I already sent my test back, but Mel helped me out and I'm so thankful!
Experience with 2nd test registration
I had some trouble trying to register my second test online. At first, I was confused about how to register, but then Mel, the customer service rep, helped me out. Mel was really nice, patient, and helpful the whole time. She fixed the issue and I was able to successfully register for my second test. I really appreciate Mel's help and how professional she was.
Review with most votes
Its really good
this is one of the best healthcare testing service which i took three months ago. i thought i should take the taste but going to the doctor was big issue and i dint had that muc... Read onBy: Paul wilson