Tailor Brands34 reviews
This score is based on 34 genuine reviews submitted via US-Reviews since 2021.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Mid-move surprise
automated chats that promise to connect me to a person and drop, bounced emails, no clear charge explanation. I just want to know what I was billed for and get a refund if it's wrong. Frustrating, but delivery was solid.
Slick site, sneaky fees
I thought their site looked sharp, so I jumped in, but that's where it started to fall apart. The plan sounded all-inclusive; turns out a lot of useful stuff is add‑on and costs extra, which I didn't expect. That one surprise — the hidden upsells — is what annoys me most. I asked for a refund and for support to sort it out, but replies are slow or absent. Had better luck with other services that were upfront. I'm stuck waiting, honestly, and not thrilled about it.
Nearly ripped off, then actually helped
At first I thought they'd pulled a fast one — I noticed a charge for a plan I never meant to sign up for and yeah, that felt shady. But after a string of emails I called customer support and, surprisingly, the rep was helpful, walked me through the account, refunded the extra charge and canceled the recurring fee. Delivery of the order itself was fine, arrived on time and what I got matched the listing. So I'm still wary (watch your settings), but the people on the other end actually fixed it, which is refreshing, for once.
Billing after dissolution
they billed for a service that logically shouldn't exist anymore. Annoying and disappointing.
Mailbox paused, support made the difference
expect solid service if you press for it, but don’t expect instant delivery. Overall I’m leaning toward satisfied — the support earns trust even though the delivery lagged. I’ll continue using the platform but hope delivery gets faster.
Good logo, watch the billing
Right in the middle of a hectic rebrand I remembered a buddy mentioned Tailor Brands, so I made a logo there back in 2022 and mostly forgot about the account. The editor felt kinda fun — drag stuff around, tweak the color, drop it on a mockup, and it actually looked professional on my site and business cards; I still pull that file when I need it. Fast forward a few years and I got hit with an auto-renew charge for a year I wasn't using. Support at first said no refunds, which was annoying, but after pushing they offered a 50% refund or a downgrade with credit. Not perfect, but the design holds up and I’m glad it turned out well. Would I recommend it? Yes, but watch your auto-renew.
Unexpectedly useful, with some bumps
I liked parts of this service, even though getting there was a bit of a headache. I needed help because I was setting up an LLC for a little side business after a move, and I wanted someone else to handle the filing so I wouldn't mess up my taxes. Made sense, right? Turns out it mostly did what I wanted, but not without hiccups. The virtual address worked better than I expected — that was a pleasant surprise. Mail started arriving and it’s been a relief.
But the support side was rough. I called and emailed a few times and mostly hit an automated loop. That’s frustrating when you’re dealing with fees and legal names. At one point I was billed one amount, then another for the same package. I asked why and got the generic “we can’t answer that here” message. Not great. Also, some LLC details seemed filled out wrong based on what the prompts led me to do, and that made me worry about taxes. When I asked how to fix it, I was told I’d need to pay extra state amendment fees — which felt like a surprise charge. I did manage to get a live rep eventually, and that conversation helped clear up some stuff, so props for that. Still, I was disconnected once during escalation, which made me sigh.
Overall: good value in the address and the ease of filing features. Support needs to be more accessible and transparent about charges. If you’re short on time and okay with a little back-and-forth, this will probably save you time. If you need hand-holding the whole way, be prepared to push for a real person. I’ll keep using the address at least.LLC formation assistance
Jessica really saved the day when it came to setting up my LLC. She was super helpful through the whole process, making sure to answer all my questions and really listen to what I had to say. I couldn't be more thankful for her knowledge and hard work.
Logo design package
I just bought a logo design package and the customer service was really great. Rhein was super helpful and knew a lot about what I needed. She answered all my questions fast and was easy to talk to. Her professionalism made everything go really smoothly.
Phone call with Yonatan H
Oh my gosh, I had the greatest time talking on the phone with Yonatan H! He was super helpful and explained everything in such a clear way. I was a little nervous about starting my LLC, but he totally boosted my confidence and got me pumped up about it. Huge thanks to Yonatan H!
Professional Customer Support
I just wanted to share that I had a great experience with a customer service rep recently. They were so patient and professional, and really went out of their way to help me. I just wanted to say thank you to them!
Business card order issue
I want to share a frustrating experience I had with a design company that really threw a wrench in our business. Basically, we had an issue with some business cards we ordered from them, so we tried to contact their support team to fix it. Long story short, nothing worked out and we had to dispute the charge and get new cards. But then out of nowhere, they decided to take down our entire website, which had nothing to do with the business card problem. It's been a headache trying to sort it out for the past day. I just want to warn others to think twice before working with this company because of their lack of communication and how it negatively impacted us.
Branding package purchase
I had a really great experience with the customer service I received. The representative was super helpful in explaining all the details of the branding package, and they didn't push me to buy any extra stuff. It was nice to be able to take my time and make decisions that made sense for my business without feeling hurried or stressed out. Overall, I was really happy with the service I got.
Logo design service purchase
I recently used a logo design service and had the pleasure of working with a representative named Joanne. She really went above and beyond to give me great service. Joanne took the time to explain things thoroughly, listened to all my input and questions without cutting me off. Her professionalism and dedication to making sure I was happy were outstanding. The whole experience was really nice and I'm grateful for the excellent service I received.
LLC formation
Joanne was really great at explaining everything about setting up an LLC in a way that I could actually grasp. She was patient and took the time to make sure I didn't feel lost about where my money was going. It definitely made the whole process of starting an LLC seem a lot less intimidating.
Easy logo design
I really enjoy working with Tailor Brands because they help me create amazing logos that I couldn't do on my own. It's like having superhero partners for my business!
Customer service experience
I had the best customer service experience with a rep at this company. They really went above and beyond to help me out with all my questions. The service they gave was top-notch.
Logo design purchase
I got this really cool logo for my new business and it was so easy to do. The service was amazing and the logo they created for me was absolutely perfect!
Good service
I was feeling really down after dealing with a bunch of pushy sales reps, but then this guy Martin totally came to my rescue! I was about to cancel everything and take care of things on my own, but Martin was like "Wait a minute, I'll take care of it for you" and provided me with some amazing customer service. Now everything is getting sorted out and I'm just thrilled. Huge thanks to Martin!!
Logo design package purchase
The person helping me with designing my business logo really knew their stuff and was super helpful. They gave me all the info I needed and always had quick answers for my questions. I was really impressed with how knowledgeable and professional they were.
About Tailor Brands
Tailor Brands is a technology company that specializes in providing automated branding and marketing solutions. Founded in 2014, the company focuses on leveraging artificial intelligence to enable users, particularly small businesses and entrepreneurs, to create branding materials. Its offerings include logo design, business branding, website development, and other digital marketing tools designed to help businesses establish and promote their brand identity online. Tailor Brands aims to streamline the branding process, making it accessible and affordable for users without the need for design or technical skills.
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Last update: November 2025
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Review with most votes
Excellent products
Well ,it not great but very much appreciable for many supportive ideas.Logo making is very common work even thousands of free software's gives free hands to learn ,of course can... Read onBy: Charles