Barceló Hotel Group - Overall Rating based on 6 reviews
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Hotel booking in Mexico
Oh my gosh, it was seriously terrible! I booked a hotel in Mexico and it was just awful. I had to sleep on the floor for four nights straight. Ew, so gross. Don't even think about booking with them, seriously. Trust me on this, alright?
Stayed at a hotel chain before
The food was just okay, the rooms were meh, the pool was small, and don't even get me started on the all-inclusive upgrade - not worth it at all.
Rats at a beach hotel
Ew, I spent some time at this beach hotel and let me tell you, it was straight out of a horror movie! The room I got stuck in was infested with rats, I mean real rats running all over the place. I could hear them scurrying inside the walls and even caught sight of them in the room! It was beyond disgusting, I was in total disbelief. To top it off, they were even hanging out in the toilet! Like, seriously, how does that even happen? The whole thing was a nightmare, I couldn't wait to get out of there.
Family vacation in June
My family and I stayed at a hotel in Varadero, Cuba last month. It wasn't great because there were a ton of mosquitoes in our rooms. I tried my best to get rid of them, but my in-laws' kids got bitten a bunch, and one even got Dengue fever. The hotel staff, especially the Director, didn't do much to help, and that was really disappointing and annoying.
Travel booking disappointment
My experience with this company has been a total letdown. I was so excited for my first trip outside of the US, but ever since I booked it's been nothing but a hassle. I've been waiting for over a month now for a refund they promised me, and no one seems to know what's going on. It's frustrating not knowing what's happening with my money. And on top of that, the language barrier has been a nightmare. It's been tough to find someone at customer service who speaks good English. It's been a struggle getting the help I need. Overall, dealing with this company has been a huge disappointment and I won't be using them again.
The service need improvement alot
My last trip with Barcelo was Bulgaria for a family holiday. The travel agency is quite good and has the great offers that comes under the budget. also they have various themed options, which is attractive as hell
however, the services might be trouble part