British Airways3 reviews
This score is based on 3 genuine reviews submitted via US-Reviews since 2026.
Featured Reviews
Reviews (3)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Mid-flight relief
05 AM—because who doesn’t try to be clever and early—only to be told it wouldn’t open for another half hour. So I ended up in Zone F where they tagged my bag but couldn’t send it, then shuffled off to a very long Zone G line. It took thirty minutes before my bag finally went onto the belt. Frustrating? Yes. Slightly ridiculous? Also yes. But I kept reminding myself this was an anonymous booking—no perks, no favors—just to get the real picture.
Tight transfer, lost luggage
avoid very tight connections at Heathrow if you can. Build more buffer time and keep absolute essentials on you. If you must fly BA through Heathrow with small children, be ready to push for what you need and keep documentation handy. I’m not trying to be dramatic. I’m just saying delivery and customer service failures made our trip start badly. A clearer process, better family support at security, and faster, consistent communication would make a big difference.
When I finally sighed with relief
after I grumbled on social channels and sent the too-many-e-mails I swore I wouldn’t send, Customer Relations actually got back to me. Not a form letter. A real apology, an explanation, and — most importantly — a gesture that felt proportional: they refunded the extras and reinstated the Avios tied to the booking, and they offered a companion voucher valid for a couple years. I was skeptical at first, because of the honeymoon saga and the 25-email slog to get anywhere, but this time the reply felt human. The moment I knew I was genuinely satisfied was reading that second, short email that said “we’re sorry, here’s what we’re doing to make it right.” I remember sitting on the couch, phone in hand, and actually laughing a little in relief. My wife looked at me like, “Finally?” and we both relaxed. Was the flight handled perfectly? No. Would I prefer the crew had been more attentive in the moment? Absolutely. But the follow-up mattered. Being swallowed by silence on the plane was awful; being acknowledged afterward and seeing concrete steps taken fixed a lot of the frustration. So I’m grateful — cautiously — that they owned it this time. I’m not back to loving every trip with them, but I felt seen and I’ll give credit where it’s due. If you’re reading this because you’re weighing whether to complain: do it. It helped me this time.
About British Airways
British Airways is a UK-based full-service airline providing passenger and cargo air transportation. It operates domestic and international flights, with major operations at London Heathrow and London Gatwick. The airline serves leisure and business travelers and offers multiple cabin classes and loyalty benefits through the Executive Club frequent-flyer program. British Airways is a founding member of the oneworld airline alliance and is part of International Airlines Group (IAG).
This information is based on publicly available data and is provided for orientation purposes only.
Details
Contact Information
Categories British Airways
Vacations | Air Ticket Providers
Page Statistics
Last update: March 2026
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Mid-flight relief
05 AM—because who doesn’t try to be clever and early—only to be told it wouldn’t open for another half hour. So I ended up in Zone F where they tagged my bag but couldn’t send i... Read onBy: R. O'Connell