Ethiopian Airlines - Overall Rating based on 28 reviews
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Ticketing nightmare
Buying tickets was such a nightmare! The agent at check-in took forever, causing me to miss my flight and fork out extra money for a new one. It was seriously frustrating. Their customer service was practically nonexistent, all they wanted was to make a profit. Ugh, so annoying.
Horrible flight experience
Oh my gosh, this airline is absolutely terrible! I swear I am never ever flying with them again. Literally every time my family and I hop on one of their planes, it's a whole ordeal. We are always dealing with delays, lost luggage, cancelled flights, and don't even get me started on the crew's attitude - straight up rude. It's like they couldn't care less about us passengers. How are they part of an alliance anyway? It feels like getting into a super sketchy cab ride in a busy city. Seriously, they need to be kicked out of the alliance ASAP!
International flight experience
I recently had a rough time booking an international flight with a certain airline. When I was traveling to Uganda with a layover in Addis Ababa, things took a turn for the worse. The security folks in Addis Ababa were acting sketchy, and when I got to Uganda, my luggage was nowhere to be found. Turns out, it got swiped during the transit in Addis Ababa. I even got an official letter from Entebbe airport confirming the missing luggage, but the airline's response was a letdown. They kept saying they'd fix it in a bunch of emails, but nothing ever got resolved. I was really disappointed by their lack of responsibility and how little they cared about making things right. I definitely wouldn't recommend this airline to anyone.
Flight booking
Booking a flight with this airline was a total nightmare. Their website checkout process was all messed up, giving me error messages and not even confirming my booking. Turns out, the airline went ahead and charged me a lot of money for multiple bookings I never even agreed to. Trying to fix this mess and get my money back was a huge pain that took forever. The customer service was terrible - no politeness, no help at all. They didn't even say sorry for their screw-ups and the staff wouldn't cooperate to fix anything. Overall, my experience with this airline was a disaster and I wouldn't recommend it to my worst enemy.
London to Windhoek flight
I recently flew from London to Windhoek and had a big problem with Ethiopian Airlines. When I got there, my luggage was delayed or lost, making me spend a lot of extra money on clothes while I was traveling. Even though Ethiopian Airlines said they would give me $75 for the trouble, it's been months and I still don't know how or when I'll get that money. It seems like they don't want customers to reach out to them or fix things when they mess up. Their lack of customer service and responsibility has really let me down, and I won't be flying with them again.
Flight ticket purchase
I bought a plane ticket for a trip, but they ended up canceling the flight and won't refund my money. On top of that, they promised Wi-Fi on the plane but it wasn't even working. I tried asking for a refund again, but they're just ignoring me. I've had it with them, never flying with that airline again.
In-flight shopping experience
The in-flight shopping experience was a total disaster. The system conveniently broke down as soon as I entered my credit card info. They charged my card, but I never got the product because I never got confirmation of payment. It was so frustrating and disappointing, I would definitely recommend against shopping on-board.
A trusted brand
Excellent air services all aspects Not many time ,but three four times is quite enough time to evaluate qualities and services As I could observed flight interiors quality seats of course foods and hospitalities It's almost all what being a customer I can expect Though it graded 4 star but I wish much better
Right from booking availability of tickets and pricing ? Surprised me ,probably cheapest one so far One customer receiving so much things in cheaper prices what is next , great
I always love to prefer if I could find services in my routes of destination any coming days.
Review with most votes
A trusted brand
Excellent air services all aspects Not many time ,but three four times is quite enough time to evaluate qualities and services As I could observed flight interiors quality seats... Read onBy: Theresa