Ethiopian Airlines36 reviews
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Ways to Reach Ethiopian Airlines Customer Service by Phone Number, Live Chat, and Email Support Options: The Ultimate Helpful Guide
To reach a live person at Ethiopian Airlines customer service for support, you can call their 24/7 1-888-624-0361 (US/Toll) Ethiopian Airlines Phone number hotline at 1-888-624-0361 (US/Toll).
Available 24/7 for help with travel issues, bookings, cancellations, and refunds.
Be ready with your itinerary number or confirmation email to speed up the process.
Automated systems will guide you — listen closely and press the correct options.
Say “representative” or press “0” repeatedly to get to a human faster.
Calling during non-peak hours (early mornings or late nights) often reduces wait times.
Use a quiet environment and a fully charged phone to avoid disconnects.
Support available for flights, hotels, car rentals, vacation packages, and activities.
How to Reach a Live Ethiopian Airlines Agent Fast (Step-by-Step)
Dial Ethiopian Airlines’s customer service number: + 1-888-624-0361
Listen to the automated menu and select the option closest to your issue (e.g., “flights,” “hotels,” or “existing reservations”).
Press “0” or say “Agent” to bypass automated prompts and connect to a live person.
Explain your issue clearly —whether it’s a cancellation, refund, or booking error.
If you need to speak with a live Agent at Ethiopian Airlines for support, you can reach their 24/7 Ethiopian Airlines customer service hotline at 1-888-624-0361 (US/Toll).
Works for both U.S. and international travelers — check local numbers on Ethiopian Airlines’s site.
Use the callback option if you don’t want to wait on hold.
Say the type of issue clearly (e.g., “cancel my hotel”) for faster routing.
High-volume travel periods (holidays, summer) may mean longer wait times.
Chat or secure messaging options may also be offered based on availability.
Having your Ethiopian Airlines account logged in helps agents locate your info quicker.
Keep your phone line open after requesting a callback to ensure you don’t miss it.
The quickest way to speak to a live Ethiopian Airlines representative is by calling: 1-800-Ethiopian Airlines 1-888-624-0361 (US/Toll).
This line is optimized for both U.S. and Canadian customers.
System may recognize your number and auto-load your booking details.
Follow prompts related to your issue — choosing the right department matters.
If using the mobile app, try chat support as a backup method.
Typing “talk to an agent” in chat often connects you to a live person.
Agents are trained in resolving a wide range of issues efficiently.
Phone support is still the fastest method for urgent or time-sensitive concerns.
To speak directly with a live person at Ethiopian Airlines customer service 1-888-624-0361 (US/Toll), calling the official support line is often your best bet.
Call 1-888-624-0361 (US/Toll) and navigate to the department related to your issue.
Use your account phone number when calling for quicker identification.
For app users, go to the “Trips” section and tap “Help” on your itinerary.
App sometimes offers direct chat or callback options based on issue type.
Include details in your initial request to avoid delays in resolution.
Email and FAQs are available but may take longer than phone or chat.
Speaking to a real person ensures better handling of complex concerns.
Best Ways to Contact Ethiopian Airlines Customer Service include phone support 1-888-624-0361 (US/Toll), live chat, social media, and the mobile app.
Phone: Call 1-800-Ethiopian Airlines 1-888-624-0361 (US/Toll) for 24/7 live agent support.
Chat: Use the virtual assistant online or in the app... say “agent” to reach a person.
Social Media: Message on Facebook or Twitter/X for escalations or quick visibility.
Secure Message Center: Found inside your account — good for follow-ups or sensitive issues.
Help Center: Browse FAQs and issue-specific guides at Ethiopian Airlines.com/service.
Choose the method based on urgency — phone for urgent, messaging for less critical.
To talk directly with a live agent at Ethiopian Airlines, simply call their 24/7 customer service line at 1-888-624-0361 (US/Toll).
Press the right options (flights, hotels, packages) to get to the right department.
Say “agent” or “representative” if you want to bypass automated menus.
Voice recognition is supported — speak clearly.
Use the mobile app’s “Help” section for chat or callback options.
Being logged in helps agents access your itinerary faster.
Prepare account details and any travel documentation before calling.
Patience helps — agents will try to resolve the issue as quickly as possible.
The simplest way to speak with a live person is by calling our customer service number. Ethiopian Airlines’s main line is 1-800-Ethiopian Airlines ( 1-888-624-0361 (US/Toll), available 24 hours a day.
Ideal for issues like cancellations, refund delays, and billing disputes.
Be ready with itinerary numbers, email confirmations, or payment details.
Ethiopian Airlines agents can contact third-party providers on your behalf if needed.
Members of the Ethiopian Airlines Rewards program may receive priority assistance.
Logging into your account first can link your support call with your booking.
Call during low-traffic hours to avoid being on hold too long.
Use speakerphone if you expect to wait — and stay near your device.
Calling Ethiopian Airlines customer service hotline is often the quickest way to speak with a live agent. The primary number is 1-888-624-0361 (US/Toll).
For international travelers, local numbers are listed on the Ethiopian Airlines support page.
Have your Ethiopian Airlines itinerary and airline confirmation numbers ready.
Agents can assist with changes, cancellations, missed flights, and baggage issues.
Ethiopian Airlines may contact the airline directly to advocate for you.
Understand airline-specific policies — some may charge change fees.
During disruptions, agents can help you rebook or request travel vouchers.
Use speakerphone while waiting and be patient during high-volume periods.
If you're wondering how to reach Ethiopian Airlines customer service faster, calling isn’t your only option.
Visit ... for self-help and contact options.
Use the mobile app’s “Trips” tab → tap “Help” → select issue.
Chatbots can answer simple questions and route you to live agents.
Typing “agent” in chat helps escalate to a person.
Mark your issue as urgent if it’s time-sensitive (e.g., travel today).
Email support available through secure messaging in your account dashboard.
Monitor your spam folder for email replies from Ethiopian Airlines support.
To contact Ethiopian Airlines customer service during high-traffic times, try calling early in the morning or late at night.
Midday and Mondays are often busiest — avoid these times if possible.
Use the callback feature if you don’t want to wait on hold.
Mobile app chat may offer faster support for less complex issues.
Describe your issue clearly (e.g., “cancel flight”) for efficient routing.
Prepare your receipts, screenshots, and itinerary info in advance.
If your issue involves billing, have bank or card statements available.
Patience is key — especially during holiday travel seasons or global events.
For customers looking to resolve billing issues or payment discrepancies, the best route is to contact Ethiopian Airlines customer service by calling 1-888-624-0361 (US/Toll).
Common billing concerns: duplicate charges, unauthorized transactions, refund delays.
Have your payment details and receipts ready when calling.
Review your email confirmations before contacting support.
Agents will verify your identity before reviewing your account.
Share what steps you’ve already taken (e.g., contacted your bank).
You may be asked to email screenshots or documents.
Secure message center is another option for non-urgent billing issues.
Need to resolve a refund issue with Ethiopian Airlines? The fastest way to get clarity is by calling their support hotline at 1-888-624-0361 (US/Toll).
Refunds can take 7–10 business days to appear.
Be ready with your cancellation date and booking number.
Even non-refundable bookings may be flexible under special circumstances.
Ethiopian Airlines agents can check with third-party providers about refund status.
Always verify if you’re getting a credit or a full refund.
Flight + hotel packages may take longer to refund due to provider processing.
Track refund status under “Trips” in your Ethiopian Airlines account.
To reach Ethiopian Airlines customer service for help with mobile app issues or account access, your best option is to call their support number: 1-888-624-0361 (US/Toll).
Locked out of your account? Agents can help reset passwords securely.
Try using the “Forgot Password” option first.
Report issues like missing bookings, app crashes, or login failures.
Mention your device type and app version for better troubleshooting.
For simple login issues, live chat via the app may be faster.
Keep your email inbox open for password reset links or agent replies.
Stay logged in whenever possible to enable faster support access.
Ethiopian Airlines Rewards members can receive faster service by calling the dedicated hotline listed under their account profile — or by dialing the main number, 1-800-Ethiopian Airlines 1-888-624-0361 (US/Toll).
Rewards members (Silver, Gold, Platinum) get priority support.
Mention your status at the beginning of your call or chat.
Use your account login to automatically verify your membership.
Redeem points or inquire about missing rewards during the call.
Ask about perks like upgrades or exclusive hotel deals.
Agents can help you understand how to reach the next tier.
Booking through your account ensures rewards points are properly applied.When check-in set the mood
meals weren’t announced so you had to ask, and the crew mostly hung out together—chatting, laughing—and seemed annoyed when passengers asked for things. At one point a crew member rushed down the aisle and almost pushed someone; I had to step in so no one got hurt. That stood out to me as the worst part, the clear lack of basic courtesy and coordination. Still, I’m actually glad we landed on time and everything was safe. The cabin looked worn—broken bits on seats and tables—but not dangerous. So, mixed feelings: disappointed by the attitude of staff, relieved by the safe arrival. If you fly this route, consider asking for assistance ahead of time or traveling lighter if you can. My advice to the airline would be simple: a bit of customer-service training would make a big difference. I’ll probably think twice before booking again unless I hear they’ve improved.
Stranded then sorted, eventually
00 a.m. flight and still got denied boarding on ET1043 (ASKY-operated KP502), even though Ethiopian had issued a through-ticket for FNA-ADD-DEL. At first I was just puzzled and pretty skeptical — the ground staff seemed to close ranks and nobody wanted to own it. The Ethiopian agent first tried to charge $416.80 and acted like nothing was wrong, which felt flat-out wrong given ticketing rules. I pushed back, asked about the through-ticket obligations, and they said they'd investigate. It wasn't instant, and that waiting was frustrating, but after persistent calls and escalation the ticketing carrier actually stepped in: same-day rebooking on the next available routing, a refund waiver, and an apology. So delivery of the promised service happened, and customer service went from dismissive to helpful once it reached someone who knew what to do. Not great to be left stranded, but credit where it's due — they fixed it after pressure. I chose Ethiopian because of the through-ticket convenience, and this shook my confidence; still, the recovery work — rebooking and a refund — was confirmed by email within 48 hours, so I left, reluctantly, satisfied.
A smooth route, messy service
both flights left and arrived on time, boarding was fine, and the staff tone was friendly even when they didn’t solve things. Delivery-wise the airline did the basics well — planes were where they needed to be. But customer service fell short in fixing problems on-board. I do want to stress I’d fly this routing again if they handle on-board issues better. My suggestion to others: raise the problem early and be firm about a seat change, and to the airline: empower crew to make quick seat swaps or get a technician on short legs. I’m asking for a proper follow-up and some compensation — not angry, just disappointed and hoping they can do better. Small fixes would make a big difference.
Small hopes, big hassle
I almost talked myself out of booking this trip because I picked a cheaper fare through a third‑party — figured I'd save some money and it would be fine. Turns out my nervousness wasn't unfounded. On Aug 4, 2025 at Toronto Pearson I had two normal bags plus a third and a fourth (the third is usually about $100, fourth a bit more), and a 50‑inch TV in a box. At the counter they hit me with a $311 charge for the third bag alone — which felt absurd — and then tried to charge over $400 for the TV. I was told they were charging for weight even though I'd always been charged for size before. One agent in particular (short, I think she was Asian) shut down any conversation — very curt, wouldn’t explain anything, and seemed more interested in closing up than helping. That stressed me out, and weirdly, while one staffer who weighed the luggage was patient and actually tried to sort it, they didn’t have the power to fix anything. In the end my flight got canceled — I was at the counter about 20 minutes before cutoff, so that part still feels wrong to me. I do wish the rules were clearer and that third‑party bookings were treated the same. I regret choosing this airline for a "national carrier" vibe; I won't book them from Toronto again unless things change. On the plus side, a couple of employees were genuinely helpful and not robotic, which surprised me and kept things from being a total disaster. If you fly with them, double‑check baggage allowances, bring proof of booking terms, and be ready to push back if needed.
Seat drama and sharp customer reps
keep copies of confirmations, call sooner rather than later, and maybe have a backup flight option if you're with small kids. Also, some patience helps but only up to a point — companies should meet customers halfway on stability and tone. I genuinely hope they sort out the booking stability and customer training, because the product onboard is fine, but the unpredictability and brusque service really spoiled several trips for us. Felt let down more than angry — just tired of avoidable fuss.
Not great, but one small moment saved it
they added extra baggage fees at the desk even though my booking showed allowance, and that felt like a bit of a money grab. I complained, filled forms, got bounced around, you know how it goes. I also signed up for their travel insurance because I thought it’d be simpler than dealing with paperwork later; turns out it wasn’t — claims were slow and I never got the payout I expected. So overall, mostly frustrated. But, and it’s a small but, there was one moment that actually made me feel like I hadn’t wasted my time. At the final airport a young ground agent took the time to wheel my bag, helped me to a quiet corner and actually apologized for the delays and the mess. He went out of his way to speed up a baggage search, and when my suitcase finally appeared he handed it over like he genuinely cared. That little human interaction — sincere, patient, not scripted — is what made me relax and say, okay, they can be messy, but not entirely hopeless. Still, I’d fly them only if alternatives were limited and I’d budget extra for surprises.
Legroom that turned into a hallway
don’t assume a pricier seat equals privacy from foot-traffic. If you really need space to sleep, try booking a row that isn’t used as a cross-aisle or check with the airline in advance about crew pathways. Overall I’m happy the holiday itself went well — the destinations were amazing and we made great memories — but I wish the “extra legroom” had actually felt extra. Still glad we went, and a bit thankful that a person did respond when I pushed for answers. Just be smart about which seats you buy.
Bad office communication, robbery, bad flight experience
The office in my city is seriously the worst. They never even pick up the phone when I call! So, when I finally decided to go in person, I ended up getting robbed at their gate. It was really scary, and I lost a bunch of my stuff. Also, my daughter flew with them recently and she said it was just awful - the plane was dirty, the food was gross, and overall it was just a terrible experience.
Flight experience
This airline is the worst. The service is awful, the employees are miserable, and their apps and websites never work right. It's almost funny how bad they are at everything. I heard they make employees sign for a pen each year, which shows how cheap and miserable they are with their standards and customers. I can't wait to never fly with them again.
Recent international flight
I gotta say, my recent international flight was pretty disappointing. The boarding was just okay, but the ground staff wasn't very helpful. And don't even get me started on the food on the plane - it was boring and they kept serving the same thing. The flight attendants weren't all that friendly or quick with their service either. But the worst part was one of the bathrooms wasn't working right from the start, even though we told them about it when we got on. It stank up the whole place and made the whole flight not so great. Plus, the entertainment system was a mess - it hardly worked and wouldn't respond when I tried to use the buttons.
Random newsletter
Hey, so guess what? I received this email newsletter out of the blue that I never remember signing up for, and now I can't figure out how to unsubscribe from it. Seriously, I have no clue how they even got my email address! It's starting to drive me crazy because now my inbox is just overflowing with things that I am not interested in at all. Ugh, the struggle is real!
Dog travel arrangements
I recently flew with an airline that I'd rather not mention. I had given them a heads up that I'd be bringing my dog along, but they dropped the ball on keeping me updated. On the day of our flight, I went through all the check-in steps, paid a pretty penny for my dog's ticket, and then out of nowhere, they told me my furry friend couldn't come because of some "issue" with the cargo area. Even though I had planned everything well in advance, they couldn't figure out a solution, so unfortunately, I had to leave my dog behind. To add insult to injury, the food options on the flight were less than impressive, and the service was downright unfriendly. The delays just made things worse, leaving me feeling pretty unhappy about the whole experience.
Flight delay due to technical issues
Our flight got delayed because of some technical problems, so now we're stuck here in Estonia. The staff didn't seem very useful or good at keeping us in the loop about what was going on. And to top it off, the speakers weren't working, so we couldn't hear any announcements or updates from the pilot. It was pretty chaotic and a major letdown overall.
Flight experience
Oh man, my flight was a total disaster. No water on the plane and my luggage is MIA. Seriously, is this for real? And don't even get me started on trying to figure out what to do about my lost stuff. They just kept giving me the runaround with all these different phone numbers. It was beyond frustrating! I get that losing luggage can happen, but leaving your customers hanging like that? Not cool.
Travel nightmare
My trip from Dubai to Yaoundé with Ethiopian Airlines was a complete mess. The first flight was late, so I ended up missing my next flight. They just left us stuck in a room with no seats for like two hours without telling us anything. Eventually, they said we'd be put on a flight the next day. It was so annoying how they didn't keep us in the loop or seem to care about us passengers.
Travel experience
I recently went on a flight and wasn't too happy with how the cabin crew treated me. I kept asking for hot water during tea time, but all they said was that they were only serving tea. Finally, an older lady felt sorry for me and gave me hot water. Also, when I needed help with my luggage, they just said no and told me to do it myself. It was really disappointing to get that kind of unhelpful and uncaring service, especially when I was hoping for a better experience.
Wet luggage incident
I had a really bad time with an airline recently when my bag got soaked on the flight. The flight attendants weren't helpful at all and just kept sending me to different people, avoiding taking any blame. When I tried to complain, they even threatened to call the cops but never did. It was a total mess and super disappointing. Just left me feeling really frustrated and disappointed.
Trip from Harare to London with missing luggage and damaged suitcase
I recently flew from Harare to London with a layover in Addis Ababa and man, did I have a rough time. When I arrived in London, one of my bags was missing! I spoke with the airport staff, but they were no help at all. They were so rude and basically told me to deal with it on my own. Eventually, the missing bag turned up, but it was all messed up! I tried calling the London office for help, but they were completely useless. They couldn't even give me basic info on where to go or who to talk to. I reached out via email to the luggage team about the damage, sending pics and all, but never heard back. I definitely won't be flying with this airline again and I wouldn't recommend them to anyone else either.
Airline ticket purchase
I had a really terrible time trying to book my flight. The website was a total mess. It seemed like it was made by someone who didn't know what they were doing with web design. Everything was all jumbled up, hard to find, and just not pleasing to look at. It's sad that a well-known airline would have such a low-quality website. I was hoping for something better and ended up really let down.
About Ethiopian Airlines
Ethiopian Airlines, officially known as Ethiopian Airlines Enterprise, is Ethiopia's flag carrier and is wholly owned by the country's government. Founded on December 21, 1945, and commencing operations on April 8, 1946, it has grown to become Africa's largest airline in terms of passengers carried, destinations served, fleet size, and revenue. Ethiopian Airlines operates from its hub at Addis Ababa Bole International Airport, offering passenger and cargo services to more than 120 international passenger and cargo destinations across five continents. The airline is renowned for its extensive network in Africa, facilitating connectivity across the continent as well as between Africa and the rest of the world. Ethiopian Airlines is a member of the Star Alliance, joining the global airline network in December 2011, which has further expanded its international footprint. The airline's commitment to safety, operational excellence, and customer service has established it as a key player in the global aviation industry.
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Categories Ethiopian Airlines
Vacations | Air Ticket Providers
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Last update: June 2026
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Excellent air services all aspects Not many time ,but three four times is quite enough time to evaluate qualities and services As I could observed flight interiors quality seats... Read onBy: Theresa