Etihad9 reviews
This score is based on 9 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Too many empty seats, not enough answers
if you paid less, you’re lower in the pile. Hearing that made a lot of us suspicious about the pattern we were seeing — most of the 12 people pulled aside were women, many of whom didn’t speak fluent English, and that felt exploitative. It also turned out the same route had been overbooked three days in a row. That looks like a tactic, not an accident. So while I was relieved when the manager finally owned up and provided options — that’s the moment I felt satisfied enough to stop fuming — I can’t call the whole thing acceptable. The delay cost people time, plans, and peace of mind. Some got rerouted; some didn’t. The process took advantage of people who were tired and had no energy to fight. In short: the crisis management at the end was decent, honest and practical enough for me to feel taken care of, but the setup and the transparency before that were poor. They fixed things in the moment, partially, but I’d want clearer rules and better upfront communication next time. Train staff to speak up earlier, make overbooking practices transparent, and don’t rely on passengers’ fatigue to minimize complaints.
Downgraded and stuck in loops
I’m done with Etihad after a paid Business seat ended up as Economy and support made a mess of fixing it. I booked a long-haul business ticket for a trip back to Europe last month, expecting the usual reliability — that’s not what happened. First impression at check‑in: fine, smooth, I thought okay, this will be a normal trip. That changed fast. Mid-journey the connecting segment disappeared from their system and we were reassigned to Economy without a clear explanation. Under EU Reg. 261/2004 we should’ve been offered a large refund (roughly 75% of that portion), but instead they tried to sidestep responsibility.
They also charged an extra €225.42 for seat selections even though the fare was Business — felt like a double-dip. Baggage arrived about 24 hours late and came back badly scuffed; local ground staff refused to file a PIR, which I learned later is standard procedure, so that was another headache.
What surprised me, oddly enough, was that inflight crew were polite and the food was decent considering the downgrade — a small bright spot in the middle of a frustrating chain of events. That said, the post‑flight customer care was the real problem: over several days I dealt with multiple agents (different names, same script), and none handled the facts or took ownership. One agent even implied their system prevents repeated legitimate rejections of bad offers — it sounded like a technical block to force acceptance. They proposed €96 when the legal claim is closer to €750, so I added up my total claim to €1,075.42 and moved on.
I stopped engaging with chats after the same copy/paste replies and filed the case with the Austrian passenger rights agency and legal counsel. If you book premium and want your rights honored, be prepared to escalate and don't expect quick fixes from frontline support. Small perks onboard won't make up for the administrative runaround I had to endure.Flight ticket
I recently took my first flight on an airplane and it was amazing! The seats were really comfortable, the food was delicious, and the flight attendants were so friendly and accommodating. I even had the chance to watch some movies on the small screen in front of me. Overall, I felt like a VIP traveling with them!
Long-haul flight booking
I recently booked a long-haul flight with this airline and it wasn't the best. The website was confusing and the customer service reps weren't helpful at all. I was left feeling pretty disappointed overall. The pricing was unclear and there were so many hidden fees that made me wonder if it was worth it. And to top it off, I didn't get much info about my flight details which just made me even more frustrated.
Flight booking
I recently booked a flight with this airline for my upcoming trip and I have to say, I was really impressed with how everything went. The booking process was smooth, the website was easy to use, and I had no trouble choosing my seats and meal preferences. I got the confirmation email right away, and all the important info was clear and easy to understand. The customer service was excellent too, they answered all my questions about baggage and check-in super quickly. The prices were good compared to other airlines, so I feel like I got a great deal on my flight. I got my e-ticket without any problems and all the documents I needed for my trip. Overall, I'm really happy with my experience booking with this airline.
Flight ticket
As someone who travels a lot, I have pretty high expectations when it comes to airlines. But I gotta say, my recent trip with Etihad Airways totally blew me away. Everything from booking my ticket to landing where I needed to go was smooth sailing. The check-in was quick, the flight attendants were super nice, and the movies and shows on the plane were awesome. I was really impressed with how well everything was handled and how they paid attention to all the little things. This flight experience really stuck with me, and I'll definitely be flying with Etihad Airways again in the future.
Flight booking
I just wanted to let you know that I booked a flight with your airline recently and I was really impressed with how everything went. Booking the flight was super easy and I didn't run into any problems. The website was simple to use and I had no trouble finding a flight that worked for me. I liked that there were lots of options to choose from and I could pick my seat and meal preferences easily.
Flight Ticket
I flew on the most amazing plane! The seats were so comfortable and they even gave me free snacks. The flight attendants were really nice and made sure I had everything I needed. I watched movies the entire time and it went by so quickly. I can't wait to fly again!
A World-Class Air Travel Experience with Etihad Airways
As a client of Etihad, I have had the privilege of flying with them several times and I must say, my experience has been nothing short of exceptional. From the moment I book my flight to the moment I arrive at my destination, Etihad has consistently exceeded my expectations.
The booking process is smooth and easy, with all the necessary information readily available on their website. The check-in process is quick and hassle-free, with friendly staff always on hand to assist with any queries.
The in-flight experience is simply fantastic. The seats are comfortable, the entertainment options are extensive and the food is delicious. The cabin crew are professional and friendly, always going above and beyond to make sure I have a comfortable flight.
Etihad's loyalty program, Etihad Guest, is also a standout feature. The program offers a range of benefits, including exclusive offers and discounts, and the ability to earn and redeem miles on flights with Etihad and its partner airlines.
Overall, I highly recommend Etihad to anyone looking for a world-class air travel experience.
About Etihad
Are you looking for a medium to turn your passion for travel into a profession? Are you in need of a family of committed fellows helping you to achieve your aviation dreams? Are you in need of a cabin crew position and are willing to put in the time it takes for it to materialize? Is there a chance your answers to these questions were yes? Then, keep reading. Etihad offers airport operations, cargo, engineering and cabin crew jobs. But can they provide you with the necessary inspiration and motivation to go all the way? Are there training and certificates widely recognized? Looking over the independent reviews of Etihad left here by existing customers might help you with satisfactory answers to your questions.
About Etihad
Etihad is a subsidiary of the Etihad Aviation Group founded in 2003 and currently covers 81 destinations. Based in Khalifa City, United Arab Emirates, it operates as the bearer of the flag of the UAE. They offer new cabins, Residence flights, first suites and training, and corporate and commercial jobs.
Products and services of Etihad
Etihad offer trainee programs such as UAE National Only, Australia, Spain, Morocco, Italy, Berlin (Germany), Munich (Germany), Bahrain, South Africa, Malaga (Spain), Singapore, Tunisia, Cairo (Egypt), Brisbane, Cargo (Germany), Switzerland and Toronto (Canada). Etihad also offers services such as top job searches, top job categories, and privacy policies.
Complaints, compliments, and tips for Etihad
Have you tried getting on any of the trainee programs ran by Etihad in the past? Was the training world-class? Can you say you are confident in the skill you acquired in the end? Enough to advertise the program to your friends? Do you feel there are other ways they could improve their training? Your feedback will be immensely treasured.
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Categories Etihad
Vacations | Air Ticket Providers
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Last update: May 2026
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Review with most votes
A World-Class Air Travel Exper
As a client of Etihad, I have had the privilege of flying with them several times and I must say, my experience has been nothing short of exceptional. From the moment I book my ... Read onBy: Johnnie Doyle