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Best week of my life. I admit, I speak French, but I was in pure Heaven. The bus was pleasant with extremely nice drivers (Hanna and Bernard for the most part). Very friendly and accommodating. ...Read on
Great services ,no new experience for last one and half years but I have rendered this service on the eve of Holi festival in India This trip was booked two months back so this way I could save fe...Read on
Just know that you are donated money to their ponzi scheme. They are not a service and do not offer refunds despite what their website says. Even when they cancel trips they keep your money. CUST...Read on
CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(6)(O)(8)(5)(4)(O)(6) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(6)(O)(8)(5)(4)(O)(6) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(6)(O)(8)(5)(4)(O)(6) CUSTOMER SERVICE ...Read on
Overall, prior to the trip there is no customer service, and once you actually reach the "service" department on the phone after hours on hold, the rep can't actually make a decision or c...Read on
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9 days in France
Best week of my life. I admit, I speak French, but I was in pure Heaven. The bus was pleasant with extremely nice drivers (Hanna and Bernard for the most part). Very friendly and accommodating. When some of the group wanted to get back to Paris earlier than the itinerary showed, we put that out and voted on it. Driver was happy to oblige. They did all the legwork procuring tickets and entries to museums and sites, explaining history (Essedine) in Normandy, and other locations. They all spoke English and were light-hearted and fun to be around.
The hotels varied. Some had ... rooms than others, but I slept well in all of them, the staff were friendly and also accommodating. Perhaps speaking the language helped.
The driver sent by Exoticca to pick us up at the airport was fabulous. I contacted him later on to see if he could take us to a place I wanted to see
for dinner on our last night, and asked him to invite his wife. We had a fantastic meal and the next day he showed up with homemade sandwiches, including GF for my daughter. I could go on and on. I didn't want to leave.
WE HAD A GREAT TIME AND WOULD DO IT AGAIN. Merci la France! J'ai passe la meilleure semaine de ma vie.
A trusted Company
Great services ,no new experience for last one and half years but I have rendered this service on the eve of Holi festival in India This trip was booked two months back so this way I could save few dollars My team was of four (all family members)
This is not easy to choose a right agency as thousands of companies doing same job all over the United States Took two weeks to select a right company to avoid any last minute disappoint
Exoticca was not in our list I contacted our Indian counterparts and they suggest this name And this was a great advise indeed Pricing cooperation behavior and above then all easy booking process
No if and but ,simple booking Great trip.
Just know that you are donated money to their ponzi scheme. They are not a service and do not offer refunds despite what their website says. Even when they cancel trips they keep your money.
CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) CUSTOMER SERVICE PHONE NUMBER +1((8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0)
Thank you for your review. I haven't traveled with them yet, but so far my experience dealing through the email of the couple traveling with us, SUCKS. If you travel with companions, other than your partner, Exoticca only accepts ONE EMAIL......... So, if 6 people are traveling, only one is the one receiving the information, being able to have access to information, etc. Terrible. Also, I tried to cancel, and NO WAY!!! Even though it says we could cancel and we'll be refunded.
CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(6)(O)(8)(5)(4)(O)(6) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(6)(O)(8)(5)(4)(O)(6) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(6)(O)(8)(5)(4)(O)(6) CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(6)(O)(8)(5)(4)(O)(6) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(6)(O)(8)(5)(4)(O)(6) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(6)(O)(8)(5)(4)(O)(6)
Peru 8 days
Overall, prior to the trip there is no customer service, and once you actually reach the "service" department on the phone after hours on hold, the rep can't actually make a decision or connect you to someone who can.
The flight scheduling is the worst I have experienced. The 8 day trip turned into a 6 day trip because of the flights. I receive my flight information roughly 10 weeks before departure and immediately contacted Exoticca every week for 8 weeks before someone would attempt to correct the flights. It was impossible to change because now it was only 2 weeks before departure, and I would have been charged an additional $700 for more reasonable flights, and a full loss if I cancelled the trip.
Specifically I was scheduled :
Day 1: Arrival at 1am...realistically arriving at the hotel at 3am. City tour at 9am (Per the itinerary published I should have arrived the day before
9/25: Advertised as "depart for your international flight" and 9/26 Arrive back in US
Scheduled : 9/25 flight departure at 1am, leaving hotel at 10PM 9/24 with Arrival in US on 9/25. This eliminated an entire day and also I would have paid for a hotel room that I couldn't use.
I wound up booking my own flights, at my own expense. Exoticca basically did not make any offer to compensate me for this LARGE inconvenience. When I could actually talk to a person in "customer service" i was treated poorly and then to be asked to pay more money for less time was mind blowing.
During the tour, the communication was confusing, and I was never provided an itinerary with pick up times from the hotel. Some of the people on the tour were provided itineraries with not times. Our last Tour in Cusco was changed from 2pm to noon, and the only communication was a piece of paper taped to a window by the breakfast area.
Additionally the last hotel, Irrizarri in Cusco was below standard, I was given a room next to the kitchen which was so noisy you couldn't sleep, and also had no cell phone service...not internet, but service. The following day, there was no water in the hotel at all.
Overall, the tour wasn't all that bad, but customer service and the flight departments need to be totally retrained or overhauled. The worst experience I have ever had.
Four of us booked this trip to Greece and this company is just awful. We have encountered so many issues. The changed airports after we already purchased connections and reserved hotels. They do not answer the phone. Today we got an e mail with all our hotels changed- downgraded and some in shady areas with terrible reviews. They gave us no reason the hotels were changed so I will go ahead and contact the hotels to see why and if there was even a reservation. We are leaving in 5 days. I’m mortified that we chose this company. Please don’t book with them.
headquarters phone number+1*8o5*6o8*54o6*corporate phone number +1*8o5*6o8*54o6*
headquarters phone number+1*8o5*6o8*54o6*corporate phone number +1*8o5*6o8*54o6*
Trip to Morocco
I am speaking from my personal experience, so if you find what I am writing here offensive in any way, my apologies to you in advance. Nevertheless, I must be honest with you, and I do this only after having shown forth a LOT of patience with this company, which has been given more than adequate time to respond to us and make things right. But our patience has grown thin. This should not, needless to say, come as a surprise to them when they read this.
My wife and I trusted Exoticca with our time, money, and high hopes for a trip to Morocco in late May 2022. The gentleman who booked this trip for us was friendly and a delight to work with; we have no qualms with him. However, when we received the airline reservations approximately two months in advance of the trip, they booked us on Air Canada for what was apparently the least expensive ticketing. We were to depart from Las Vegas and travel through Montreal and Lisbon en route to Casablanca.
I let Exoticca know immediately that the layover in Lisbon was very short, in fact, too short to make the connecting flight to Casablanca. After a very, very long hold time, and having to endure the repetitively annoying music in the meantime while waiting for a representative, I emphasized my concern that we would not be able to make the connecting flight if the flight from Montreal was even a little late. The rep tried to assure me that there would be no problems. I was, of course, skeptical of his “reassurance,” having heard such things before. But he told me that they would get it changed and email me with the new itinerary. When the email came without either an itinerary change or an explanation, I called again and waited on another long hold, only to explain my concern once more to another rep, who tried to assure me that we’d be OK in making the connection in Lisbon. I couldn’t help but get the distinct feeling as she spoke that I was getting an earful of hot air and fluff, despite sounding sincere and genuine. She likewise told me that we would hear back very shortly with an adjusted itinerary, but the email once again came back unchanged, just as if my concern had been completely disregarded and my time wasted.
I attempted other calls to Exoticca, but each time the hold time seemed to get longer and longer. I gave up trying to contact them and just went with the itinerary they had provided. We left Las Vegas on time and waited for eight hours at the airport in Montreal. The flight from Montreal was delayed, causing us to run like crazy to the departure gate for Casablanca, only to be firmly told that the gate had closed and we would not be permitted to board. Our greatest fear was realized. Fortunately, for the most part, the airline agents in Lisbon tried to be helpful. Nevertheless, we were then redirected from counter to counter to counter by airline and airport reps, who weren’t able to do much for us. But after several hours, we finally managed to book a flight on a different airline.
As expected, our bags were not present upon our arrival in Casablanca. The lady at the desk that handled such situations had apparently become tired of dealing with angry Western visitors and would not let us make a claim. In desperation, we went to the Swissport office, where the gentleman tried his best to assist us. But we were not able to file an official claim. Our tour guide patiently waited for us and tried to assist us the best he could, but we left the airport without our luggage and didn’t have it the entire 11 days of the trip, forcing us to wash clothes every night. Repeated efforts to get our bags resulted in continual disappointment. To make matters worse, we learned from fellow trip members that we could have been booked directly from Montreal to Casablanca without that unnecessary and unfortunate layover in Lisbon. We were the only trip members to have to change flights there. Imagine that!
Despite this major setback, we did our best to enjoy our time in the country. We had a great tour group and guide, and were able to see many fun and interesting sites. So, why am I writing all this if we managed to have a decent time? Well, it certainly is not to thank Exoticca, who contracted with a decent in-country travel group. Days after our return, we were contacted by the Exoticca Customer Car Team. I responded to their email by stating that I was displeased with some aspects of the trip and asked to be contacted by the team. “Julie” replied that they were “so sorry to hear that some aspects of this tour did not meet” our expectations. After a couple of failed attempts to reach me while I was at work, I told her by email that I’d make myself available at a certain time that would be convenient for both of us. She apparently ignored my emails and attempted to call again two weeks later, again thanking me for my initial review and noting that she was still not able to reach me successfully. She even asked me to let her know if I’d like for her to contact me either by phone or email, as she said she’d be very grateful for further feedback, which, as she stated, would be “a very useful tool to assist in improving our service and products in the future.”
I never heard from her again. Another rep, “Ivan,” called me a month later and informed me that Julie had been taken off my case “for personal reasons,” which I now believe was BS – the case was simply passed on to him because Exoticca didn’t know how to (or simply didn’t want to) deal with my issue. I was never mean, threatening, or ... in any of my interactions, either by phone or email. “Ivan” and I seemed to have a helpful conversation, wherein I was able to explain my situation. We agreed that he would call me back one week later at a designated time and that he would be able to make things right. Well over a month later, that call still has not come.
It's apparent to me that Exoticca, while providing a great menu of very desirable-looking tours, is horribly unresponsive and not really interested in assisting travelers if there’s an issue of any kind. Be forewarned… and a word to the wise: They book the trip and hope like ... the contracted company in country does its job, because they certainly aren’t doing theirs, and they’re not going to help you if things go south! They don’t want to hear any complaints about their service (or lack thereof)… nothing negative. They will simply stop communicating with you if that’s the case. I gave them opportunity after opportunity to redeem themselves.
I wanted so much to disregard all the negative reviews I had read online before I signed up for this trip. Nevertheless, I made the fateful decision to disregard those reviews and give Exoticca a chance to prove those reviews were simply untrue and biased. At this point, I can no longer do that and feel that I must make my feelings very clear. The sad part in all of this is that I had wanted so badly to give them another chance and take advantage of other seemingly fun deals, but heaven help us if something were to go wrong… they wouldn’t be there to care in the least. Trying to contact them by phone has also been a nightmare, with very long wait times and reps that will tell you what you want to hear, but will not follow through with what they promise. I have always been better off booking with reputable companies like Gate 1 Travel, where I’ve never gotten any of this. The various tours Exoticca offers are quite tempting, and they’ll likely be good once you’re in country; however, just pray nothing goes wrong!
Ancient Ruins amp Cyclades Island Hopping
I booked a land only trip to Athens & Cyclades Island Hopping on April 4, 2022, and was very pleased with the assistance I received from the sales department about the cost of the trip and the payment schedule. On April 20 I requested that a pre-night hotel stay be added to the trip and was told "done"; that I would receive an email with the additional cost. I called back on April 30 because I hadn't received a written confirmation and was told only the sales department was working and that I'd have to speak to customer service on a weekday. I've made inquiries using Exoticca's contact form (which they advise you do) and have not once received a response. On subsequent phone calls I've been told "don't worry", booking department will eventually confirm by email. I am travelling with 2 other couples and they are experiencing the same frustration and apprehension as myself. It is now 6 weeks before our scheduled departure and today I was told by a customer service representative that my request is still being worked on and it's not that easy to adjust a trip, if it was, I would have received confirmation already! To date Exoticca has demonstrated that it is a sales only business. They lack both communication skills and much needed customer service. Exoticca is very quick to take your money & then they vanish. After doing a deeper internet search, I'm becoming very apprehensive about a trip I was very excited about. I'll let you know...
Elaine, Please let us know how your trip went. I have almost the same problem as you have with Exoticca, and agree with you, they are ALL SALES - NOT A TRAVEL AGENCY.
Booking a trip safari
After 2 weeks of trying to get information from Exoticca, I'm done. I sent some questions thru their website and have heard NOTHING. I've called (too many times) and NOTHING. There are too many other travel agencies. DON'T waste your time... DON'T USE EXOTICCA!