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First booking experience with excellent customer service
My recent experience with your company was really amazing. When I first contacted Exoticca, the representatives I spoke with were so professional, kind, and really knew their stuff. Even though I made a mistake and booked the wrong date at first, the team was super helpful and made sure everything was fixed so my trip could go off without a hitch. I'm so thankful for their great customer service and how they really went above and beyond to take care of me.
Italy trip experience
Overall, my experience booking a trip to Italy through this travel company was actually pretty nice. At first, I was a little worried because I saw some bad reviews, but I decided to take a chance anyway. After I booked, a few problems came up, but the customer service team fixed them quickly and that made me feel a lot better. The tour guides were friendly and knew their stuff, except for one in Lake Como who didn't seem to know as much. But the tour leader was awesome - she was not only fun and full of energy but also super informative and really paid attention to the group's needs. Oh, and make sure you have a phone with WhatsApp and navigation apps because we moved around a lot and it was super helpful to have them. Despite my worries in the beginning, the trip ended up going smoothly and I got to see so many beautiful cities in Italy.
Trip to an island
The island trip was amazing! We did a bunch of fun stuff and the cost was a steal. Our flight was direct from NYC and we stayed in the same hotel the entire week, which was convenient with my younger brother. We had a blast trying out all the activities on the island. A week was just the perfect length of time.
Jordan tour experience
My trip to Jordan with Exoticca was amazing! As soon as I got there, a super friendly guide was there to help with everything. Our driver was top-notch, making sure we got to each stop safe and sound. The hotels were cozy and clean, a perfect place to relax after a day of exploring this beautiful country. Jordan is just stunning, there's so much to see and do, but be ready to wake up early and spend some time on the bus hopping between spots. Lunch breaks were mostly on the go, like pit stops, but you could always bring your own snacks. All in all, my journey to Jordan was filled with unforgettable memories and breathtaking views, all thanks to Exoticca.
Holiday booking with travel agency
My experience booking a holiday package with a travel agency was pretty good overall. The whole process went pretty smoothly, and I liked how they took care of organizing everything for me - flights, places to stay, and activities. But I did run into a couple of snags along the way. Like there was a bit of confusion about the seating on one of the flights, which was a bit stressful and annoying. It would have been nice if they had cleared that up sooner to avoid any last-minute problems. Despite that hiccup, the trip itself was really fun and well-planned, all thanks to the travel agency's help and support the whole way through.
My first tour experience
As a first-time traveler with a tour company, I was totally impressed by the whole experience. The hotels they picked out were really top-notch, the guide knew their stuff and was super professional, and the itinerary was planned out so well - we saw all the best spots! And can we talk about how comfy that transport bus was? It made the whole journey even more enjoyable. I had such an awesome trip and I'm already looking forward to booking another one in the future.
Egypt Trip
Unethical thieves! DO NOT BUY FROM THEM! My wife and I purchased a trip to Egypt 6 months before the travel date. When the war broke out in neighboring Israel, we did not feel comfortable for several reasons traveling to Egypt. The US State Department has it listed as a Level 3: Reconsider Travel warning. We gave them 4 months notice. We didn’t even ask for our money back... instead, we simply asked to get a credit or transfer our deposit to a different trip. Not only did they refuse, they told us they were keeping 60% of our $3600 deposit! We canceled the trip and have been waiting over two weeks to receive our 40% refund. Now they are sending emails stating they aren’t going to refund us at all! Good luck calling customer service. I waited for 51 minutes on hold when an automated message came on and said, “All representatives are busy, call back at another time” and hung up on me. I kept calling and eventually spoke with a representative who recommended I pay the additional 40%! Are you kidding me? I asked to speak to a supervisor and they refused stating, “We don’t have supervisors. You have to submit a complaint through the website.” I have submitted numerous complaints and they keep sending an AI-generated message that says we aren’t getting our refund. Extremely unethical, crooked company! SPRINT, don’t just walk away from this company!
Italian vacation
Our Italian vacation with Exoticca was amazing! Once we arrived in Italy, everything was smooth sailing. The guides were so helpful and really knew their stuff, making our sightseeing even better. The transportation between cities was easy, letting us focus on enjoying Italy's beauty. Our group leader made sure we were always comfortable and well taken care of. The breakfast options were delicious and just what we needed to start our day of adventure. We'd definitely go on another trip with them in the future!
Group tour experience
The group tour was kind of all over the place. The people we traveled with were great and made the trip a blast. Our driver was top-notch, sharing cool local facts and making sure we stayed safe on the road. But, gotta say, our guide was a letdown. Her thick German accent made it hard to catch everything she was saying, especially when she tried to say certain places. Plus, she was too obsessed with keeping us on a tight schedule, which honestly took away from the whole tour experience.
River cruise vacation
My river cruise vacation was amazing! The trip was so well-organized and our guide really knew their stuff. Even though we had to get up early, I liked that we did more sightseeing than just chilling out, so I got to see a ton of cool stuff in a short time. Just a heads up, you gotta be up for some moving around on this trip. The cruise on the fancy boat was definitely my favorite part, and the food was seriously top-notch.
13 day trip Argentina and Brazil
We (and our 6 traveling companions) had many issues on our Argentina /Brazil vacation in January with Exotica. The group called the What's App number which was for immediate issues in the country as well as the main Exotica phone line. Our group called 7 times during the trip with problems with no response at all. We filed a complaint when we arrived back home and no one ever responded to that either.
On our trip back we did not use the last leg of our travel from New York back to Cleveland. We contacted American Airlines and they said we could use this on another trip. We went to use this credit for a fall vacation and was told there was a $50 pp fee to rebook the trip but if we called our travel company and they rebook it for us - there would be no cost. We called Exotica on 6/28/23 to see if they could assist us and were told they won't rebook a flight. Again, no problem, we will pay the fee. We called to use the credit to find out Exotica called on 6/29/23 ( the very next day) and requested and received a refund from our credit we were using. We paid extra on top of the trip fee to fly from Cleveland to New York and then back to Cleveland. This was our credit we arranged with the airlines and Exotica knew nothing about it till we asked for their help. This is just wrong on so many levels! We have been trying since then to get resolution with no luck. It is not the money but the principle... we feel like they stole our money/credit. Not a way to do business.
We travel world wide and have always had wonderful experiences with travel companies. Exotica was the exception. We will never book with Exotica again!
That being said, the sites were amazing!Peru Tour
I booked a tour for Peru for January 2023. Two days before departure they cancelled my tour two days prior to the trip. Didn't even refund my money. Their Website says they have some plan called "Premium Care" included in all trip. My confirmed reservation showed "Premium Care" included. According to Premium Care they say if they cancel tour they will refund in full if they cancel tour. In my case that's what exactly happened and they didn't refund my money but just offered me partial exoticca account credit towards future tour with them. Liars..
DO NOT BOOK WITH EXOTICCA
DO NOT BOOK WITH THIS COMPANY! Look at the real reviews on Better Business Bureau, trust pilot, yelp etc. Unscrupulous business practices. Ignores Level 4 "do not travel" alerts issued by the US government due to bombings, terrorism, kidnapping etc. Ineffective customer service that lies and will not help. THEY JUST WANT TO STEAL YOUR MONEY. Out $7000 and Exoticca refused a refund. Save yourself a headache and book with a different company.
Tour of Mexico
We booked a tour of Central Mexico ... What we were promised was a small group ( 12 to 15 ) in a small bur /van. what we got was a large group ( 30 people ) in a large coach with windows partially obscured which made sightseeing difficult. Also we had English and Spanish speakers which made the commentary long winded and confusing. Worse still was the lack of concern and communication over our issue of their deceptive behaviour
28 day trip throughout South America
My wife and I booked a month long trip with Exoticca during November 2022. Counties included Brazil, Ecuador, Argentina and Peru. Organized travels were very nice and hotels advertised were good as well. Realties not advertised include that all these countries are quite dangerous so guides are needed and travel should be restricted to day light hours with guides. Politics are also problematic as frequent strikes, demonstrations complicate travel, itineraries, etc. Travellers to these countries should also know the English is rarely spoken, even in international airports so disruptions like the aforementioned become very problematic. Travellers should also be aware that Exoticca promises 24/7 support but this is NOT true. We had situations that required Exoticca support several times but they were not available to help. "talk" is usually a chat of just texts even when the Agent is available which can take hours i.e. when guides do not meet you at airports as promised. Exoticca also left me with the impression that all of our travel would be with a group but this was not true.
Greece
Stay clear of this company. They lure you into when you book of one set of hotels which are good hotels and then at the last minute switch 100% of them to entirely different hotels which are terrible. No amenities, cold breakfasts if you ever reach the breakfast buffet, long lines (30 or 40 people ahead of you in line and by the time you get there food is gone), prostitutes on the street corners at the Evita Asty in Athens. Use a USA based tour company where you have recourse if something goes wrong and not one that has zero customer service and located in Spain. You basically are ....
Greece 109
I will never use this company again
1) Was told tours were 25 people. There were 40-50 people on each bus
2) Poor communication: at only one hotel did the concierge have any idea when and where we were to be picked up
3) First hotel, Evita Asti, was in a terrible part of Athens. Unsafe to walk around.
4) Boat tour cancelled due to weather. Learned this from bus driver. No substitute excursion was offered.
5) Terrible flight itinerary home. 1.5 hours in Newark to go through customs and immigration. I repeatedly tried to tell customer service that it was too short but was informed that "computer models say it's plenty of time". The computer hasn't been to EWR...I have. We were seated in the very back of the plane and the only chance we could make the connection was to move up. No seats available so had to upgrade to Business Class for $450. STILL barely made the flight as the doors were closing. Our luggage didn't make it.
6) I cleaned my house while waiting for a representative on the phone. Hold music extremely annoyingtour
Do not book a trip with this company. My friend and I booked a guided tour to Turkey. During one of our domestic flights that they got for us, our driver was not at the airport. We waited for an hour before calling. They then sent a driver to pick us up and take to our hotel. When calling to complain, they first tried to lie and say that our driver was waiting for us the entire time. Then they said, that they sent a driver as soon as we called and why did we wait so long to call. They never apologized or offered an explanation as to why our driver wasn't there at the airport. We asked to reschedule our hot air balloon experience to the following day since we only had 2 hours before they were to pick us up and we were sleep deprived. They refused to accommodate our request. On the way home, they booked a connecting flight too close together and we missed our flight through no fault of ours. They refused to reimburse us for our night at the hotel and the airline ticket for the next day.
Exoticca Travel to Ireland
I have been an avid traveler for a number of years, using multiple touring companies and I must say, this was the poorest planned trip by a touring company, I have ever been on. From the moment I paid the initial deposit, right until the end, I should have taken my money back and ran. Trying to get in touch with anyone was nearly impossible, with telephone waits being up to an hour and a half at times, just to be told I would have to call back at another time because the person I needed to talk to was not in. My multiple emails (with my booking #), and all went unanswered, despite review responses saying, "someone was trying to get in touch with me, " or " they could not locate my booking number." Our trip to Ireland consisted of unprofessional, hungover tour guides, one leaving us stranded after tour was complete. They double brokerage most services, leaving no one to take accountability for poorly planned activities, or added costs associated with portions of our travel (ie. taxi costs to get to meeting spots). This was one trip I was thankful to be over.
9 day Tour of Switzerland
NEVER will use this company again. Extremely difficult and unresponsive customer service. They split up our party of travelers on different flights even though we had to travel 2 hours to get to departure airport causing 10 hour difference in arrival and spoiled 1st day. Refused to change it. Itinerary touted 9 days & 8 nights. Kept getting changed and downsized - especially on front and back ends to accommodate their non-changeable flight purchases. Pick up at airport wasn't there as promised. Extremely poor info on what to do / where to go on day one. Handoff to local travel guides very poor. Local guides may or may not be good - ours was just OK. Refused to refund one of our travelers who got covid at the last minute and sacrificed to protect others (be sure to get a lab test. Home tests not accepted!). This is a travel consolidator - not a company that will help you in any way.
About Exoticca
One of the best and simplest and the most convenient way to book a travel ticket and get the best experience of your travel schedule is through the internet. You can discover online travel agencies that can help give you information about great destinations around the globe without setting off to any travel agency office or converse with a travel agency. Online travel agencies are accessible at any time. One such platform that claims to understand the various benefits associated with an online travel agency is Exoticca. That's why it asserts to focus on offering tour and vacation services. For honest reviews of Exoticca, please read on.
About Exoticca
Exoticca is an online travel agency that offers luxury vacations and tour packages to fascinating destinations. They claim to be committed to offering exclusive travel experiences to a wide range of popular, well-known, and exciting destinations.
Services offered by Exoticca
Exoticca offers holiday packages that incorporate accommodation, flights, meals, guides, and private transports, and more, enabling travelers to book travel bundles online. They offer basic coverage insurance alongside luggage coverage and medical assistance. Clients and prospects can subscribe to their newsletter to be kept abreast of their assortment services and offers.
Compliments, complaints, and tips for Exoticca
Have you invested in any of the tour services offered by Exoticca? If you have, did you get value for money? Did you also get the best experience of your investment? Did they keep to their promise of offering exclusive travel experiences? Probably you can suggest to us how the company can improve its service delivery for the best clients’ experience. We look forward to hearing from you!
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Contact Information
Categories Exoticca
Vacations | Special Trips | Sun & All-inclusive
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Seite online seit: October 29, 2019
Letzte aktualisierung: November 29, 2024
Review with most votes
Ireland Tour
My wife and I just got back from our 9-day Ireland tour (Sep 2021). The tour was fantastic, and I give credit to the contracted tour company - Tour Partner Group of Ireland. Th... Read onBy: Monty Lee