All reviews of Karen Buelow
Review about: Exoticca
9 day Tour of Switzerland
NEVER will use this company again. Extremely difficult and unresponsive customer service. They split up our party of travelers on different flights even though we had to travel 2 hours to get to departure airport causing 10 hour difference in arrival and spoiled 1st day. Refused to change it. Itinerary touted 9 days & 8 nights. Kept getting changed and downsized - especially on front and back ends to accommodate their non-changeable flight purchases. Pick up at airport wasn't there as promised. Extremely poor info on what to do / where to go on day one. Handoff to local travel guides very poor. Local guides may or may not be good - ours was just OK. Refused to refund one of our travelers who got covid at the last minute and sacrificed to protect others (be sure to get a lab test. Home tests not accepted!). This is a travel consolidator - not a company that will help you in any way.