All reviews of Deborah Perkins
Review about: Exoticca
13 day trip Argentina and Brazil
We (and our 6 traveling companions) had many issues on our Argentina /Brazil vacation in January with Exotica. The group called the What's App number which was for immediate issues in the country as well as the main Exotica phone line. Our group called 7 times during the trip with problems with no response at all. We filed a complaint when we arrived back home and no one ever responded to that either.
On our trip back we did not use the last leg of our travel from New York back to Cleveland. We contacted American Airlines and they said we could use this on another trip. We went to use this credit for a fall vacation and was told there was a $50 pp fee to rebook the trip but if we called our travel company and they rebook it for us - there would be no cost. We called Exotica on 6/28/23 to see if they could assist us and were told they won't rebook a flight. Again, no problem, we will pay the fee. We called to use the credit to find out Exotica called on 6/29/23 ( the very next day) and requested and received a refund from our credit we were using. We paid extra on top of the trip fee to fly from Cleveland to New York and then back to Cleveland. This was our credit we arranged with the airlines and Exotica knew nothing about it till we asked for their help. This is just wrong on so many levels! We have been trying since then to get resolution with no luck. It is not the money but the principle... we feel like they stole our money/credit. Not a way to do business.
We travel world wide and have always had wonderful experiences with travel companies. Exotica was the exception. We will never book with Exotica again!
That being said, the sites were amazing!