All reviews of Beatriz Santiago
Review about: Exoticca
tour
Do not book a trip with this company. My friend and I booked a guided tour to Turkey. During one of our domestic flights that they got for us, our driver was not at the airport. We waited for an hour before calling. They then sent a driver to pick us up and take to our hotel. When calling to complain, they first tried to lie and say that our driver was waiting for us the entire time. Then they said, that they sent a driver as soon as we called and why did we wait so long to call. They never apologized or offered an explanation as to why our driver wasn't there at the airport. We asked to reschedule our hot air balloon experience to the following day since we only had 2 hours before they were to pick us up and we were sleep deprived. They refused to accommodate our request. On the way home, they booked a connecting flight too close together and we missed our flight through no fault of ours. They refused to reimburse us for our night at the hotel and the airline ticket for the next day.