Gotogate5 reviews
This score is based on 5 genuine reviews submitted via US-Reviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Small victory after a mess
airline rerouted me onto a combo that didn’t even make sense — my second flight was scheduled to leave before the first one landed. I contacted GoToGate, their chat was basically a ghost town and phone calls went nowhere. For a couple of weeks I felt like I was talking to a very slow robot. Anyway, the airline sent the refund to GoToGate and I had to nag them a lot. It wasn’t smooth, and I kept checking my bank like a nervous plant. The moment I knew I was actually satisfied was when my bank pinged me with the deposit: full amount back, no weird deductions, and an apologetic-ish email showed up later. Not perfect — communication was weak and I had to push — but the money returned in full and that was the real relief. I told the buddy who first tipped me; he laughed and said “told you so,” which somehow made it all funnier.
Long refund wait, little info
I booked a flight through this agency because I had to get to a specialist — not a vacation, it was a medical follow-up — so when the airline canceled and I asked for a refund I expected at least clear answers. Instead it's been almost ten weeks of the same vague "in progress" status on their site and canned replies from support. What stood out most was the complete absence of real updates; you check and nothing changes, no timestamps, no person taking ownership. I got bounced between the airline and the agency more times than I can count, which drained time I didn't have. I filed a complaint with a consumer protection group since that seemed the only way to get traction. I'm not dramatic about delays, but this felt sloppy and avoidable. If you need a reliable, fast refund — don't expect it here.
Still waiting for a clear reply
one agent actually sounded sincere and said they'd escalate it — I was surprised and briefly relieved — but nothing came of it. Feels like being shuffled around instead of helped. Booking.com/Gotogate handled it like a checkbox exercise, which is the last thing you want during a loss.
Mixed bag — didn’t expect this level of hassle
I hesitated before buying this Italy–Vietnam roundtrip because the itinerary had a tight connection and I was traveling for both family time and a couple of remote work deadlines. The price looked fine (€493), and I figured I could risk it — small doubt, nothing huge — since I travel a lot and usually things sort themselves out. Turns out my worry wasn’t unfounded. The airline cancelled the Shanghai–Milan leg and moved it to the next day. That immediately messed up my schedule and I had to choose between an extra day away from work or asking for a full refund for the return portion. I asked for the refund since they didn’t offer any hotel or transport for the unexpected layover in China. One rep in chat straight-up said I’d be refunded the whole Hanoi–Milan segment, which calmed me a bit, but then they also said I couldn’t know the amount in advance and should check back after the refund if it looked wrong. That felt odd — like, how can a booking company not tell you what you paid? Another support agent later said they could send a request to the airline that would allow me to see the refund estimate first, and that sounded better — I’d review it and confirm. But then the case was finalized without my okay and I got only about €140 back. That’s less than a third of what I paid for the return. I had to cobble together extra nights, rearrange calls, and eat additional costs out of pocket. I complained again via chat as suggested; they said they’d look into it. Next day an email said €140 refunded and the rest nonrefundable, period, no proper breakdown. Pretty disappointing handling overall. I’m not looking for drama, just clear communication and a fair split when half the service wasn’t delivered. If you’re booking similar itineraries, double-check the connection policies and get any refund estimates in writing before they submit anything for you.
Not worth the "deal"
I needed to change one day of travel and their change fee was ridiculous — like four times the ticket cost, I swear I could've bought almost another flight. Their website then went down, which stalled everything, and they told me the alternate date vanished. After a bit of back-and-forth (and me pushing), turns out the date was fine all along, but they'd slap on an absurd admin fee. Service felt sloppy, honestly. I was annoyed, kind of laughing at how bad it got.
About Gotogate
Gotogate is an online travel agency focused on selling airline tickets through its website. The service is aimed at travelers looking to compare and book flights, including international itineraries, and typically provides booking and customer support related to flight reservations. Gotogate operates as a brand within the Etraveli Group, a travel company that also owns other flight-booking websites.
This information is based on publicly available data and is provided for orientation purposes only.
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Vacations | Air Ticket Providers
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Last update: April 2026
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Review with most votes
Mixed bag — didn’t expect this
I hesitated before buying this Italy–Vietnam roundtrip because the itinerary had a tight connection and I was traveling for both family time and a couple of remote work deadline... Read onBy: G. Cummings