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Reviews Jet Airways

Discovering India is something that many Americans hope to do once in their lifetime. Jet Airways promises to provide a safe and affordable passage to India, as one of the country’s leading international airlines. But is it also one of India’s best airlines? Do they provide the best cabin service? Are their planes generally on time? Have you ever encountered problems when flying with Jet Airways? Did the flight staff help you resolve problems you encountered? A bad flight can cause a bad trip, so help fellow travelers by sharing your thoughts on Jet Airways.

About Jet Airways

Jet Airways is a relatively young company, only being granted scheduled airline status in 1995. Its first international flight took place in 2004 from Chennai to Colombo. Three years later, Jet Airways acquired Air Sahara and eventually integrated Air Sahara’s services. Becoming the largest Indian airline in 2010, the airline started lowering prices in 2013 as the result of a fare war. Jet Airways changed its European hub in 2016 from Brussels to Amsterdam, while IndiGo surpassed Jet Airways as India’s largest airline.

Forbes once described Jet Airways as the airline that everyone likes except its shareholders. Jet Airways’ chairman, Goyal, does not seem to care. His main concern is becoming the best airline that is unsurpassed when it comes to service and customer satisfaction. Beating American airlines when it comes to customer service is not that hard, but airlines like Singapore Airlines, Emirates and Cathay Pacific do present worthy competitors. Goyal described Jet Airways’ service as “Bestern”: Asian service with Western influences. An example: when a baby was born during one of Jet Airways’ flights, the company gave the newborn passenger–who was named Jetson–lifetime free flights.
Service

The main hub of Jet Airways is in Mumbai, but the airline has additional hubs in Bangalore, Chennai, Delhi, Kolkata and Amsterdam. Other destinations include Bahrain, Bangladesh, Canada, France, Hong Kong, Kuwait, Nepal, Oman, Qatar, Saudi Arabia, Singapore, Sri Lanka, Thailand, Abu Dhabi, Dubai and London. Destinations in India include Rajahmundry, Visakhapatnam, Guwahati, Jorhat, Silchar, Patna, Chandigarh, Raipur, Goa, Ahmedabad, Rajkot, Vadodara, Hyderabad and Bagdogra. From the United States, you can fly to India with Jet Airways and Delta via London, Amsterdam and Paris.

Jet Airways codeshares with Aeromexico, Air Berlin, Air Canada, Air France, Air Seychelles, Alitalia, All Nippon Airways, Bangkok Airays, China Eastern Airlines, Delta Airlines, Emirates, Etihad Aiways, Fiji Airways, Garuda Indonesia, Hong Kong Airlines, JetStar Asia, Kenya Airways, KLM, Korean Air, Malaysia Airlines, Qantas, South African Airways, United Airlines, Vietnam Airlines and Virgin Atlantic.

This video shows you the full flight experience with Jet Airways. Does the flight expereince as presented in this video resonate with your personal Jet Airways flight experience?

Comments, concerns and opinions

On Jet Airways’ website, you can find information regarding airports, lounges, bus and coach services, immigration, visas, (expectant) mothers, children, disabilities, pets, baggage and cargo service.

There are various ways to contact Jet Airways’ help center. You can look on Jet Airways' website what number to call, considering this depends on your location.

Have you been on a Jet Airways’ flight? Would you fly with Jet Airways again? Let us know and write a review!

What airline should you fly with when going to India? How good is Jet Airways' service? Find out by reading reviews, customer experiences & complaints