Korean Air25 reviews
This score is based on 25 genuine reviews submitted via US-Reviews since 2020.
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I was booking my very first flight and I was really excited to check out new places! But then I received an email informing me that my layover was only 30 minutes now instead of the originally scheduled 2+ hours. I was worried about making my connecting flight, so I tried calling them multiple times. Unfortunately, nobody answered the phone! How am I supposed to figure this out? It's so frustrating, I just want to know if my flights are connecting on the same plane or not. Can someone please help me out?
Business class flight experience
My partner and I had the chance to fly business class from the UK to Brisbane and back. The whole trip went really well, no hiccups with our transfers or anything. When we got on the plane, the staff was amazing - so attentive and professional, they really made sure we were comfortable the whole flight. The food, drinks, and service were top-notch. I have to give a shoutout to Kim Sun Hye and the whole crew on flight KE901 on May 21st, they were fantastic and really went above and beyond. Great job!
Business-class flight to Auckland from Heathrow
My experience with the airline really let me down. I spent a ton of money on a business-class seat for my trip from Heathrow to Auckland, but the whole journey was a nightmare. The seats were super uncomfortable and looked like they'd seen better days, which made it impossible to chill out during the flight. And on top of all that, when I was heading back home, the airline dropped the bomb that I needed to book a hotel for my layover in Seoul. They never told me about this beforehand, so when I got to Seoul, I was stuck trying to sort out my own accommodations with absolutely zero help from the airline, despite having a 15-hour layover. Their total lack of support and concern for my well-being left me feeling totally stressed out and let down. And when I finally got back to the UK and complained about everything, all I got was a half-hearted apology that didn't even touch on the issues I went through. In the end, my whole experience with the airline was a total disaster, especially when you think about how much I shelled out for that flight.
Travel assistance during COVID
The customer service folks at Korean Air were really great during the whole COVID mess. They helped us out a ton as we dealt with all the travel craziness and restrictions that came with the outbreak. And some of them even remembered us from before, so that made things go smoother. But man, those wait times on the phone were a pain, even though we knew things were nuts.
One of the best service
One of the finest air services by Korean Air..known for great hospitality and any time feedback.Hundred times I have already been travel by their flights.Well maintained fleets ,highly trend hospitality staff ,well behaviour.
Prices are very much acceptable .At least two trips in a year from US and they (my son and family) visited here.Of course we all use our own airways that is US and Korean.
Now almost fifty years of long journey of this air lines completed and wish they will go long and long
Make a note we all wish you very best ,we use Korean Air..these days we are nit going anywhere as i am 67 age not advisable to in the virus attacked condition.
About Korean Air
Korean Air is the largest airline and flag carrier of South Korea, headquartered in Seoul. Established on March 1, 1969, after the South Korean government split the then government-owned Korea National Airlines into Korean Air and Hanjin Transportation (now part of the larger Hanjin Group). Korean Air operates scheduled flights to over 120 cities worldwide, covering continents such as Asia, the Americas, Europe, and Oceania, utilizing a fleet of both passenger and cargo aircraft. The airline is a founding member of the SkyTeam airline alliance and has a significant operational fleet, including both Boeing and Airbus aircraft. Korean Air has played a pivotal role in connecting South Korea with the global economy, facilitating international business and tourism, and is known for its service quality, safety record, and operational excellence.
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Categories Korean Air
Vacations | Air Ticket Providers
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Last update: August 2026
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Review with most votes
One of the best service
One of the finest air services by Korean Air..known for great hospitality and any time feedback.Hundred times I have already been travel by their flights.Well maintained fleets ... Read onBy: Tylor