Trip.com

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Trip.com

40% Would buy here again

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Spotlight: What are our customers saying?

E
efg
My review is a 5 star never have had any problems ordering or receiving or talking to anyone Great Service CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER...Read on
J
Julius Dalton
Trip.com offers various travel services with an ease because they plan the trip quite smooth, customized and completely according to the consumer preferences. The cost-effective trip with premium...Read on
,
,jasnhlk
customer(service)+1*8o5*6o8*54o6*(phone)(number)+1*8o5*6o8*54o6* headquarters phone number+1*8o5*6o8*54o6*corporate phone number +1*8o5*6o8*54o6* customer(service)+1*8o5*6o8*54o6*(phone)(...Read on
M
My Thai
Horrible service. Don’t book anything from this website. They are a thief. I booked a flight ticket and canceled it because I got Covid, can’t get into airplane as airport policy and airline policy...Read on
L
Linda Ramirez
Bought a tickets from Chicago to San Juan PR. And had to pay for the check in bag twice. Read on

All reviews (10)

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    jkdal

    My review is a 5 star never have had any problems ordering or receiving or talking to anyone Great Service
    CUSTOMER SERVICE PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) CUSTOMER SERVICE PHONE NUMBER +1((8)(O)(5)(4)(1)(0)(5)(0)(4)(0) HEADQUARTERS PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) LIVE PERSON PHONE NUMBER +1(8)(O)(5)(4)(1)(0)(5)(0)(4)(0)


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    Trusted for great travel always

    Trip.com offers various travel services with an ease because they plan the trip quite smooth, customized and completely according to the consumer preferences.
    The cost-effective trip with premium quality services is thier speciality what I felt so far with them.
    It was great trip with my family. It was 7 day trip for Europe. I really found the best price here. it was not lowest. but lowest is not good so do not fall into that trap. these guys provide price for value.


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    msnajblnk


    customer(service)+1*8o5*6o8*54o6*(phone)(number)+1*8o5*6o8*54o6*
    headquarters phone number+1*8o5*6o8*54o6*corporate phone number +1*8o5*6o8*54o6*


    customer(service)+1*8o5*6o8*54o6*(phone)(number)+1*8o5*6o8*54o6*
    headquarters phone number+1*8o5*6o8*54o6*corporate phone number +1*8o5*6o8*54o6*


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    Flight ticket

    Horrible service. Don’t book anything from this website. They are a thief. I booked a flight ticket and canceled it because I got Covid, can’t get into airplane as airport policy and airline policy. They wanted my illness certificate to request the refund, I gave it to them. And they say they can’t give me refund or even credit for the next flight. That’s it. No more explanation. This is rip off. So horrible. Can’t understand that do scam businesses like this even exist.


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    Airline tickets

    Bought a tickets from Chicago to San Juan PR. And had to pay for the check in bag twice.


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    Hotel room

    Hotel room didnt have hot tub, spa or restaurant as advertised. It was a ... hotel room with a loud ac unit that woke me evey hour through the night. Paid plenty for it. Falsely advertised and little refund given for the inconvenience.

    Cs reps didnt speak english well nor understand what a hot tub was.


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    Ticket with Emirates

    Trip.com is happy to take your money when you are buying a ticket, but in case an airline cancels your flight and if you can’t pick an alternative date, Trip.com hides behind “airline policies” and the travel agent “can’t do anything about it”. Or, and that is my speculation, they just don’t want to do anything about it, as they would lose revenue. My flight with Emirates in July 2020 from Singapore to Munich was cancelled by the airline and all they offered me was US$ 138 of a US$ 953 ticket. My strong recommendation is to stay away from Trip.com and to buy flight tickets from the airlines directly.


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    flight

    Book a flight on tuesday night, got an alert next morning not even 12 hours later that flight price dropped. Called to see if they would make the price adjustment or provide a curiosity and they would not. ... they should catch up with others that have the auto price adjustments


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    AIRLINE TICKET

    This site STEALS your money. I made a ticket reservation on April that I couldn't use. Since then I've been trying to get a refund or get a new ticked issued and it has been IMPOSSIBLE. They keep saying that a new ticked will be issued in 3 days and nothing happens. DO NOT use this site They will steal your money !
    Booking Nr 12302335894


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    Flight booking

    TERRIBLE TERRIBLE TERRIBLE! All the good ratings are fake! Trust me, avoid this agency if you really want to have some peace of mind (ironically I got an email in the morning from Trip.com mentioning peace of mind Ha!). Most stressful experience ever. I would give zero stars.

    So one of my flights of Turkish Airlines got cancelled in a round trip and the Trip.com app said I could cancel for free. However my all my 6 requests were cancelled saying that I can not get a full refund as it was the airlines policy. I reached out to the airlines 4 times, and each time the airlines confirmed that I am entitled to a full refund due to flight cancellation. But Trip.com is not honoring it and I believe it is not even reaching out to the airlines to clear this situation even though they say they do. Otherwise they would have helped me by now. Rather, they are asking me to get a proof from the airlines. The proof is all available over the Airlines website where they have clearly mentioned the suspended flights and that the suspended flight ticket can be returned for the total ticket price.
    So after 7 days and I don't how many calls (still counting), they still can't resolve my issue. If I can get an answer from the Airlines in less than 15-20 minutes each time, they should be able to too. I am just running around in circles here.
    Please don't trust the guidelines written on the website as well. They do not honor their own policies.
    There is no point boasting about 24/7 customer support if they are not able to help their customers and they just reiterate the same thing over and over again each time. There is no transparency and no basic (forget extra) efforts taken to help customers. I don't think it will last long with such a service.
    Don't be fooled by all the good ratings on Facebook as well. They show only the good ones there and not the genuine honest ones.

    Never again. I have learnt my lesson.


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Trip.com

Arranging your perfect vacation is not always as easy as it seems. Sometimes, you can use the help of a travel agency. But which travel agency is the best option? One company that offers to arrange your next vacation is Trip.com. But will their flights really be the cheapest option? What kind of hotels will they have you stay in? Where will the hotel be located? How easy or complicated will it be to book a holiday via the website of Trip.com? And what kind of customer service does this travel agency offers to anyone who wants to vacation via their company or has already done so? The only people that can provide you with honest answers to these questions are the customers that have shopped at Trip.com before. Read their honest reviews to learn a bit more about Trip.com. Their opinions, comments, experiences, and ratings can help you to decide if Trip.com is the best travel agency for your next vacation.

About Trip.com
Trip.com is an online travel agency. They claim to be “one of the world’s leading online travel agencies”. Their staff consists of over 30,000 employees. They want to help you to plan your perfect trip. Their database includes over 200 countries and destinations. So you can plan a city trip to Los Angeles, Bangkok, Paris, Singapore, Hong Kong, New York, London, Seoul of Shanghai. But you can also fly to Beijing, Miami, Barcelona or San Francisco. So whether you want to stay in America, visit Europe or fly all the way to China or Japan, Trip.com will be able to arrange the flight. They can also arrange your stay at a hotel. The New York Hilton, for example, or the Tokyu Stay Ginza in Tokyo. Trip.com also offers to arrange transportation by train. And it’s possible to arrange a rental car. Just enter the airport, pick-up date, drop-off date and some other personal details.

 

Services of Trip.com
You can book a vacation via their website. There is a search engine that can help you to find the cheapest flight available for you. In the same way, you can book a hotel. Just enter your destination and a couple of personal details. In the same way, you can arrange your train trip or car rental. Trip.com will make sure that everything is well arranged when you arrive at your destination. Trip.com also has a customer service willing to assist you when you ask for help.

Trip.com also provides vacation packages and guided tour booking, covering most popular travel destinations around the world. The company’s travel-related destination services include car rental, insurance, visa services, attraction tickets and ground transportation. Additionally, Trip.com's Corporate Travel Management Business Unit helps corporate clients effectively manage their travel needs and significantly reduce travel expenses.
 

Complaints, Compliments, and Tips for Trip.com
Have you ever arranged a vacation via Trip.com? Then you can tell us more about this online travel agency. How well-arranged was your holiday, really? Was it easy to book a hotel or flight via their website? In what kind of hotel did you end up? Did you enjoy your vacation? And what kind of customer service does Trip.com provide for travelers that book a vacation at their website? Please write a review and tell us what you really think of Trip.com. That way, potential customers of this travel agency will know what to expect from them.