BannerBuzz28 reviews
This score is based on 28 genuine reviews submitted via US-Reviews since 2023.
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faces cropped weird, images warped to make room for the logo, some parts looked downright odd. It felt like basic stuff they should’ve caught. After that I insisted on redoing the files, split the background and logo into separate uploads, and spent a couple of late nights working with a rep to make sure nothing would get distorted again. The files were huge, the upload was a pain, and I was watching every proof like a hawk.
Then the strangest part: after I went to bed they told me the logo resolution wasn’t high enough and they “fixed” it. I approved what I thought was the updated proof and assumed they’d used the new background I’d sent separately. Long story short, when the banner arrived it was the original messed-up layout again. I was floored — after hours of back-and-forth they printed the version I’d explicitly said was bad. Their response was basically that I’d approved the final proof, so it was on me. That rubbed me the wrong way.
Here’s the turnaround: I reached back out and they actually worked with me again, corrected the files properly, and reprinted it fast enough that the banner made it to our trade show. People who saw it liked the look; I was relieved. So my final feeling is mixed — annoyed and surprised that the process went off the rails, but also relieved that the company fixed it when pushed. It restored some faith, though I’m definitely more cautious now.
If you use them: communicate like crazy, send separate files, and don’t assume they’ll remember every change. I’ve had worse and better experiences with other companies, so this sits in the middle for me — not flawless, but not a total loss either.Pretty runner, messy ride to the table
the fabric felt better than I expected and the print is crisp, which was a pleasant surprise. That part made me happy and I did recommend it to a friend, even after the headache that followed. The ordering was okay, the site was straightforward, but after that the whole process got messy. Shipping kept slipping and whenever I tried to cancel or change things, it turned into a days-long back-and-forth with promises of replies that never came. At one point they ignored the proof box I checked, shipped without confirmation, then later said they’d send a proof after I emailed — which was odd but at least they sometimes fixed stuff if you pushed. Biggest issue: I ordered three separate signs with different art, but they acted like it was one item and merged them, and now the hole placement might not match. That uncertainty about delivery and final product layout is what frustrated me the most. So yeah, great value and a surprisingly good product, but customer service and delivery made it more trouble than it should be. Heads up if you need it fast — give yourself extra time and follow up a lot.
Kinda great, kinda a headache
I like the actual product when it’s right, and the price was great, but the communication and reliability just wore me out.
Mixed bag — frustrating delivery but not a total loss
I’m glad the order existed, but the delivery experience was a mess. I first saw BannerBuzz after a coworker shared a link (I actually bookmarked it to show someone later), so I was already leaning positive when I ordered. Then things got weird. I placed the order on Aug 17 and got a ship notice a few days later with an estimated arrival. Fine. Except when tracking said it was delivered, it wasn’t at my house — the photo proof showed a gray door with orange brick and pink flowers. My house? White door, brown brick, potted plants. Totally different. So yeah, delivered somewhere else.
I called BannerBuzz because that’s what you do, right? The person who picked up basically told me to file an online query — which, sure, but that’s exactly why I called in the first place. I did the form, was told I’d hear back in 24 hours, and then... crickets for most of the day. Finally got a response late afternoon from a rep named Glen. He sounded like he was reading from notes and was a bit off on details (he mentioned FedEx and weekends even though UPS was the carrier and it was a Thursday). He kept saying UPS shows it was delivered so there’s nothing he can do. Which, yes, technically true — delivered — but not to me.
Small bright spots: the tracking photo was clear enough that my bank could see it wasn’t my front door, and they actually offered to step in if BannerBuzz didn’t refund. Also the banner itself (if it ever shows up) looked like it would have been well made from the preview — a surprise positive in an otherwise annoying situation. I tipped a friend about the product itself because the item looked legit, but told them to be cautious about the delivery process.
So, bottom line: product seemed promising, customer support was clunky and slow, and the delivery mix-up was the main headache. I’m hopeful for a refund, and the bank’s willingness to help was reassuring. Not a total disaster, but definitely a frustrating runaround.Wrong door, right outcome
05 AM I got the shipped email. Estimated delivery was 08/27. Then the tracking said delivered a day earlier. I checked UPS and saw their proof of delivery picture. Grey door. Orange bricks. Pink flowers to the right. My front door is white. Brown bricks. I have plants, not pink flowers. Neighbors don’t match that picture either. So clearly it wasn’t dropped at my place. I called BannerBuzz and the person told me to log a query online because she couldn’t help. That felt useless. I filed the online request as instructed and was told I’d get a reply within 24 hours. I did not. I only heard back at 5:50 PM from a guy named Glen. His reply had mistakes. He mentioned FedEx and weekend delays, which was odd since the carrier on the tracking was UPS and the day was a Thursday. He basically said UPS claims it’s delivered so there was nothing he could do. That line almost sounded like it was the end of the conversation, but it wasn’t. I pushed back and asked for a refund. I also contacted my bank and explained the mismatch between the photo and my address. The bank said they’d assist with a chargeback if BannerBuzz wouldn’t refund. After that, and after a little back-and-forth, BannerBuzz issued a refund. It wasn’t fast. It wasn’t smooth. But in the end the money came back and that was the relief point. One thing to call out: check the proof-of-delivery photo as soon as you get a delivery notification. If it’s wrong, document it and contact your bank early. My takeaway is skeptical at first — customer service could be tighter and more accurate — but it did resolve. I’m left thinking they can do better, but at least they corrected it after pushback.
Express delivery
I'm really frustrated right now! I paid more for express delivery, but they totally misled me about when it would get here. Now I have to wait way longer than I expected. I definitely would've chosen a different option if I had known this was gonna be the case. Ugh, so annoying!
Rush order, overseas printing
I had a frustrating experience with my rush order from this company. I reached out to customer service a few times to make sure my project would be printed in the US and delivered on time, but it ended up being printed overseas and missing my deadline. I had to shell out more cash to get it reprinted somewhere else, and the customer service wasn't very helpful in fixing things. Even though their work is good quality, they really need to work on meeting deadlines.
Vinyl banners
I've ordered vinyl banners several times and every time I have been really happy with the quality, service, and pricing. The folks at this company are super patient, especially for beginners like me who are just starting out with design. They always get my orders done quicker than I thought they would. I definitely plan on telling others about this company.
Birthday banner design
I had fun making a birthday banner for one of our bosses at work! The choices to customize it were awesome and the final result turned out really great. I'd totally suggest this service to anyone who needs a fast and simple way to make custom banners.
Customized Greeting Cards
I recently ordered some customized greeting cards from this company, and let me tell you, I am absolutely blown away by how great they turned out. The colors are so vivid, the paper is top-notch quality, and the customization options are endless. I've been getting loads of compliments on the cards I've sent out, it's really upping everyone else's card game. I truly appreciate the excellent job they did on my order.
Poster purchase
The ordering process was an absolute disaster right from the beginning. Customer service was terrible, and to top it off, my order didn't arrive on time. I had such a tough time getting in touch with someone in customer service about a small change I wanted to make to the proof. But, in the end, when I finally got the product, it was really good quality and exactly what I was looking for.
Business banners
I've been getting business banners for my company for about 5-6 years now, and I'm always amazed at how great the quality is. The material is tough and the colors really pop, making our events and promos really stand out. The design part is easy, and we always get our banners super fast, right in time for our events. I've never been let down by the final product, so I'll definitely keep using this company for all our banner needs.
Custom store sign with logo
I had such an awesome time working with this company to make a sign for my store. The sign turned out just how I pictured it, with my logo looking spot on. Their customer service rocked, and the shipping was super fast. I'll definitely be going back to them for all my advertising stuff from now on.
Banner making stuff
Banner-making services are so great. They keep you informed on the progress of your order and make sure you receive it when you need it. They have been a lifesaver for me whenever I need banners for my lemonade stand.
Senior banners and convention signs.
Oh my gosh, I really love this place for my senior banners and convention signs! They always turn out so awesome and I’ve never had any issues with them. I’ve gone to them a few times now and I’m always really pleased with the end result. The quality is amazing and the colors always look so vibrant.
Embroidered logo ordered
I was really upset with how this company handled my order. They didn't communicate well or act professionally. Even after I told them they couldn't fulfill my order, they kept ignoring my requests to cancel and get a refund. They suggested weird alternatives or changing my logo instead of just giving me my money back. It's not right at all and now I have to do something else to get my money back.
Vinyl banners
This is actually my third time ordering vinyl banners, and it's been a mixed bag with the delivery times. The first one came way earlier than I thought, but the second one was late. But I gotta say, the print quality on both banners was really impressive. And the customer service team has been top-notch - quick to reply and super nice every time. Plus, the pricing is really good for such high-quality products.
Large vinyl banner
I had a really bad experience. The communication was awful and it was confusing. I thought the company was from Canada, but it turns out my order was actually from India. Everything seemed unorganized and now I feel upset and like I was tricked. I wouldn't suggest this company if you want things to be clear and honest.
Flags purchase for event
I bought some flags on May 11th, thinking I'd get them by May 25th for an event. But BannerBuzz's customer service was awful the whole time. Even though everything seemed on schedule for a May 21st delivery, they kept pushing my order back without telling me until the last minute. When I asked for a refund because of the delays, they said I couldn't cancel at that point. The lack of communication about the delays was super frustrating and unprofessional. I had to basically fight for my order and pay for faster shipping just to get it on May 28th, way after my event. The whole thing was a complete waste of time and money.
Easy to use website, great prices
The website is so easy to use, and I always find awesome deals and discounts. I really like that they are always running promotions and the prices are really good. Every time I get my order, it looks amazing! Thanks for always being dependable and taking good care of my orders!
About BannerBuzz
Yes, BannerBuzz is a print-on-demand company specializing in custom business signage and promotional materials, including banners, signs, table covers, and displays. The company leverages state-of-the-art printing technology to offer high-quality, customizable products aimed at both businesses and individuals for marketing, events, and decor purposes. Founded in 2010, BannerBuzz has grown from its initial operation to serve a global customer base, emphasizing customer service, efficient online ordering processes, and a commitment to quality and reliability in its products.
Details
Contact Information
10 Treyburn Ct
29650 Greer
United States
Categories BannerBuzz
Services | Workspace Office Jobs B2B
Page Statistics
Last update: March 2026
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Review with most votes
Customized banner purchase
I was so thrilled with the banner I got from this company. The design process was super easy and the prices were wallet-friendly, so I ended up ordering a bunch of banners for d... Read onBy: Jerrod Schultz