EconomyBookings43 reviews
This score is based on 43 genuine reviews submitted via US-Reviews since 2023.
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they fixed a last-minute tweak.
Flyer led me here
I spotted them on a neighbor's flyer and tried them — reception lady was helpful (calm, no fuss) and driver on return was chatty but professional. Not flawless, but good value; I told my sister.
No pickup, but we managed
I was skeptical when I booked — voucher said FESTOS at Heraklion. On arrival nobody met us. No shuttle. We waited 1.5 hours and I called customer service four times. In the end we took a taxi and rented from another company last minute. Still no refund after five days. Glad the backup rental saved our trip.
Hidden insurance trap
I stood at the off‑site shuttle at MIA and thought this would be straightforward — turned into a mess. They insisted I meet impossible criteria to use my own insurance, so they pushed their own, wildly overpriced coverage and tacked on toll fees. Ends up they're listed under other names (Zizgo, NextCar). I’ve rented plenty elsewhere without this bait-and-switch. Not worth the hassle. Left annoyed and frustrated.
Skip the middleman
I'd avoid this company. Glad we checked details at the counter — their "full coverage" was useless so we had to pay for insurance again. They refused a refund when we asked. I've used other brokers and this felt like the worst one so far, but at least the rental desk helped us get moving, so, you know, not a total disaster.
Card rules wrecked our plans
double-check the card policy.
Almost lost my move
So there I was, stuck with boxes and a bad lower back — needed a car for a move. I was skeptical after they took a deposit and then canceled the booking, and yeah I spammed them with emails, nobody answered at first. Then an agent called, refunded the deposit and set up a different car that was easier to load. That call and refund — that's when I relaxed, still annoyed but finally relieved.
Nearly Scammed, Found a Comfy Ride
My morning coffee went cold while I wondered if I’d been scammed. The price on the site and the final charge didn’t match, and I almost walked away. No one seemed to know the rental company. Voucher had zero pickup details. I spent an afternoon chasing a phone number. Three hours before pickup I finally got answers. Turns out the car itself was fine. It was comfy, handles well, and made grocery runs and a weekend escape easy. Annoying process, but the little car redeemed the whole thing, sort of. Not perfect, but really usable.
Counter promise, online silence
it wasn’t. EconomyBookings blocked the refund. Lesson: get policy in writing and keep pushing.
They kept my payment
the rental desk scanner didn't accept my driver's license because a tiny chip on a corner showed wear, so the rental place refused the hire. I asked EconomyBookings for a refund minus fees and they said no, kept everything. Felt like getting hung out to dry. Tip: call the rental directly and double-check their ID scanner rules, and take photos; it might save you a headache and money.
Surprised by follow-up, delivery lagged
insist on a transfer ID upfront. Overall I'm optimistic they'll sort it out, but delivery tracking needs to be fixed soon.
Extra layer, extra trouble
I didn't expect the extra middleman to make things so messy when I damaged the car. At first the booking was fine — price matched what I would've paid going direct — so that felt okay, and honestly I'm glad the final bill wasn't catastrophic. But the claims process has been a headache: I had to cover the repair costs up front, then submit a full coverage request that supposedly takes "up to 35 days" — which is optimistic. My case has been open since April 8 and still pending; emails and calls just trigger automated replies or polite form responses, no one really follows up. It feels like everything's great when nothing goes wrong, but if you need help, you get stuck. Small bright spot: the rental company itself communicated clearly about the damage and costs, so I wasn't completely in the dark. Still, I wish the platform handled claims faster or at least gave a human reply. If I could give one tip: buy full coverage directly or be ready for a long wait.
Cheap deal, messy fine print
cheap car, good-looking deal. I almost swiped past. The fine print looked like it had been written by lawyers with a grudge. Still, price was tempting, so I booked—half curious, half nervous. The doubts? Mainly cancellation and customer support. Those doubts stuck around after checkout. Their cancellation policy reads like a maze. I emailed and got canned replies that didn't answer anything. Felt like sending messages into a void. Funny thing: after a few annoying back-and-forths and one actually-human call, one person finally dug into my case and we worked out a partial refund. Not perfect. Took too long. But in the end I didn't lose everything and the car showed up on time. Bottom line: decent price, sketchy pages, hit them with a phone call if you care.
Booked but no car on pickup
confused and unhelpful people, no consistent information. My doubts before buying turned out to be valid. I left without a car and more annoyed; customer support didn't help. Heads-up: call the rental office in advance, don’t assume the website covers everything.
Smooth Website, Rough Reality
I paid and never got the service, and customer support sounded like a script — polite but flat, more trained to say no than to help. I eventually cobbled together a different solution and got out of the mess, but it cost time and stress. I’d recommend avoiding them for anything time-sensitive.
Palermo no-show at 1 a.m.
the booking system itself works, but the actual delivery and customer support failed me. Not a total disaster if you only book daytime pickups, but definitely avoid them for late-night needs.
That moment my bank pinged me — relief at last
Standing at the rental counter, keys nowhere in sight, I remember thinking this was going to be a disaster — and for a while it was. I had to scramble and book another car on the spot so I could get to an important meeting and then a weekend trip I’d planned. I used the replacement every day after that — commuting, a quick grocery run, even a last-minute road trip — so it cost me more time and money than I expected. I nagged customer service for weeks, slow replies at first, then radio silence. I almost gave up, honestly. The turning point — the moment I knew I could finally breathe — was when my bank app buzzed and the refund showed up. Not the full drama-free refund I hoped for, but enough to cover the extra rental and gas. That tiny notification felt huge; I actually smiled in public. What surprised me was how helpful my credit card company ended up being — they pushed things along when the vendor stalled, which I didn’t expect. So yeah, the process sucked, and I’d warn friends to have a backup plan, but in the end I got my money back and the extra car honestly turned into a decent temporary fix. Little imperfections remain — slow replies, the stress — but that refund ping changed everything. If you use this kind of booking service, keep records, be persistent, and don’t assume silence means no result.
Rollercoaster start, smooth drive after
we spent hours arguing, the agent wouldn’t even talk to the booking rep, and we bailed — not ideal. But: once we left and switched to a well-known local company (Enterprise), everything clicked. The car we ended up with felt solid — comfy seats, good suspension, AC that actually cools, and it handled nicely on the highway. The trunk fit our bags easily and fuel economy was decent for a midsize. It wasn’t showroom perfect — a small scuff here and there, and the cup holder was sticky — but honestly for a week of driving it was great. I’m glad we didn’t pay the crazy extra fees; the Enterprise rep got us on the road in under 20 minutes. My main gripe is the wasted prepayment and the lost hours — I still wish that had been handled better and I’d like my $300 back. If you’re booking ahead: print everything, screenshot confirmations, and maybe call the local desk the morning of pickup. Overall, not a perfect experience because of the hassle, but the car itself and the second company saved our trip. Would recommend being cautious but know that, if you switch to a reputable rental, the actual driving part can be very pleasant.
Oddly handled drop-off and the refund mess
staff at the counter were polite at pickup. Still, the follow-up and refund handling left me disappointed. I told that coworker not to use them until they fix their communication and actually honor refunds.
Good prices, easy interface
I came across EconomyBookings when I was looking for rental cars online. I was drawn in by their affordable prices and user-friendly website. But I'll be honest, I was a little hesitant because of some not-so-great reviews I saw. Despite my doubts, I took a leap of faith and reserved a car for my upcoming journey.
About EconomyBookings
In many situations, you need a car to move from one place to another. Maybe you just flew to a new destination and no one agreed to pick you up. Once you land, you probably need to book a car. Another situation is: you go to an event, but your car is stuck in the garage of the repair shop and you cannot start it. If you have a car rental service on hand, you don't have to worry too much in this case. Just do some steps on your phone, and you've got a newborn that can run around at night. There are many car rental companies, one of them is EconomyBookings. But this is not enough. Is the company trustworthy? What are the services of EconomyBookings? How does the company handle its customers? Check out the customer reviews about the company to find out what people think about EconomyBookings.
About EconomyBookings
EconomyBookings is a car rental company. The company was established in 2008 and is based in London. The company focuses on providing car rental services to customers around the world. EconomyBookings started as a small business and has grown into a global auto hub with services in more than 150 countries. They created a platform that allows customers to not only book a car but also choose a suitable car rental plan. The company partners with hundreds of global and local car rental companies and coordinates more than 850 rental car companies to provide services to customers. With at least 3 car rental companies in each destination, EconomyBookings is committed to adhering to the motto "providing quality services at affordable prices". You can contact EconomyBookings by phone or email on their website.
Products and services offered by EconomyBookings
In EconomyBookings, customers can book any class or brand from a variety of cars, depending on their budget or needs. The company understands that sometimes people need different transportation plans in a short period, so by setting up online agents and portals, to provide customers with the ability to carry out car rental transactions through online booking, thus finding a place in the travel and tourism sector. There is a scenario if you want to travel abroad by rental car? What is its process? What instructions do you have to follow? If you plan to cross the border of the country where the car is rented, please check the terms and conditions of the car rental, as some countries may have restrictions and additional costs and additional insurance.
Depending on where you rented the car, it may not be possible to take the car to another country. All inquiries related to bookings are assisted by the company's customer service. The way the company's homepage is set up allows customers to receive information and guidance about future car rentals. The site also features an active call center and over 30,000 customer reviews. EconomyBookings also allow cancellations and refunds.
Compliments, complaints, and tips for EconomyBookings
Have you ever tried EconomyBookings? Share your opinions and experience on our website. Are you satisfied with their service? Can you tell us about their staff and supervisors? Would you like to give tips on how EconomyBookings can improve its services? Would you boldly recommend them to others? Leave an independent review to let others know as your feedback will help potential customers make the right decision.
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Contact Information
Ziemelu iela 4
LV-2167 Riga
Latvia
Categories EconomyBookings
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Last update: November 2025
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