omio29 reviews
This score is based on 29 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Rainy-day ticket drama turned okay
I bought four tickets and only noticed the wrong date when I was halfway through making dinner. Tried to change it, got bounced to Flixbus and—surprise—the booking was cancelled with a huge discount taken off my refund. For a while I was fuming, calling and messaging, hearing the usual "it's a voucher" line. The relief hit me later, though, when the voucher actually showed up and I used it to rebook a last-minute weekend away with the kids. Not perfect. The whole process was clunky, and I still don’t love third-party redirects. But seeing the kids pile into the bus and laugh made me think, okay, this worked out after all. Small victory, shaky ride.
Ticket mix-up, odd refund
I got tipped to try Omio by a friend in a trip group, so I booked a four-person ticket. The site let me pick the wrong date, and when I tried to change it I was bounced over to the bus operator (Flixbus) and the booking got cancelled with a big discount applied to the refund. At first it felt like a scam — Omio seemed to dodge the transaction and kept saying the refund was a non-transferable voucher. I didn’t see anything for a while, so I chased support. After some back-and-forth I did get a voucher and it actually worked for a new booking. Still clunky UX, confusing redirects, and I lost time, but in the end I could use the credit.
Seat Upgrade
I'm not very good at English, but Salvatore from the service team really helped me upgrade my seat quickly! It was a great experience and I'm very happy with the service.
Changing time travel
I had to switch up the time for my trip to Barcelona, so I chatted with this guy named Mr. Yanko over in customer service. He was seriously so helpful and made the whole thing a piece of cake. Big thanks to him and others like him, I now feel good about using this website. Best of luck, Mr. Yanko!
Trip time change assistance
I had to change the time of my trip and asked customer service for help. Miguel M from the team was super helpful, handling my request quickly and professionally. I really appreciate his support and want to say thank you.
Ticket change
I had to wait a little bit for a response on my ticket change request, but once I got in touch with the support team, they handled everything quickly in just 2 days. They communicated clearly, confidently, and efficiently, which really impressed me with how fast they resolved my issue.
Customer Support Efficiency
I just had a little mix-up with my booking that was totally my fault, but the folks at Omio customer support really came through and fixed it fast. I was really impressed with how quickly they got back to me and how skilled they were at sorting things out. It's nice to know they've got your back, even when it's your own slip-up causing the issue.
Overseas purchase assistance
Even though I'm overseas, I got some really great customer service from the folks on this platform. When I ran into some issues with the website acting up, they were right on it and fixed the problem. I was so impressed with how proactive and professional they were in dealing with my situation. I was thankful for how attentive and willing they were to help me out every step of the way.
Train ticket
The customer service guy, Daniel, was really straight-up with me about what I needed to do to get my issue sorted out. I liked that he didn't beat around the bush and I'd definitely hit him up again if I have another problem. But man, waiting on hold forever just to talk to someone was annoying. Omio should really think about having more folks like Daniel on board to help out with customer service.
Amazing customer service!
I chatted with this guy, Melvin, and he was so awesome! He really did his best to help me out with my problem. I couldn't get a refund for the rest of my trip, but it wasn't Omio's fault - it was the bus company's rules. All in all, I had a great experience using Omio and I would totally suggest it to my buddies.
Refund experience
I contacted customer service to get a refund, and it was a breeze. I just went on the website, explained my issue, and they sorted it out immediately. It was great because I didn't have to wait long to get my money back. I'm relieved I didn't have to worry about it.
Ferry booking from Napoli to Positano on May 21, 2024
I recently booked a ferry through Omio to get from Napoli to Positano, but the trip got canceled. I reached out to customer service to ask about a refund, and a rep named Tsveta helped me out. Gotta say, Tsveta was super nice, helpful, and quick to fix things up for me. Really grateful for her professionalism and great attitude.
Awesome help with ticket
I accidentally booked the wrong date for my ticket, but Omio was able to help me fix it and get a refund. Enoch was super nice and helpful. I'll definitely buy from them again!
Online ticket booking experience
I really liked being able to book my tickets online, but I ran into some trouble when I needed to make changes to my booking. Luckily, the customer service team helped me out quickly and effectively. Even though there was a problem with the system during our conversation, they still managed to confirm my changes and send me the updated tickets by email.
Train ticket booking
I was really impressed with how fast customer service got back to me. It felt good to know I was talking to a real person and not just a computer. The trains were on time and peaceful, which made the trip really nice. All in all, booking went well and I had a great experience.
Overpriced train tickets
I'm really disappointed with the train tickets I bought through this service, because they left me stranded at the station with no way to get on the packed train. It was a total nightmare trying to board with all the chaos of people and luggage. And to top it off, we had to pay a crazy 400 euros for a taxi to our destination. It's just not right. Omio should have known about the transportation problems in Venice and told us ahead of time. This whole thing really spoiled the start of our vacation.
Train ticket purchase
I had a really great experience with the customer service rep I talked to. He was super helpful and polite. You could tell he really cared about giving good service and making sure I was happy. It's not every day you come across someone who takes their job so seriously, especially in online bookings. He really stood out. He helped me with my reservation and answered all my questions, going the extra mile to make sure everything was good. Overall, I had an amazing experience and would definitely suggest this platform to others.
Ticket organization and mobile app hesitation
When I first figured out how to work the system, I was able to easily organize all my tickets. But I haven't tried out the mobile app yet, so I'm not sure if it'll be helpful for boarding planes and trains. I'll give it a shot after my summer trip and see how it goes.
Train cancellation refund
I had to cancel my train trip because it got canceled, which was a bummer. I reached out to the company and got connected with a customer service agent named Georgi P. Georgi was super helpful and quick in getting my refund sorted out. I got my full refund pretty quickly, which was awesome. Overall, I was really impressed with the service from Omio and grateful for their help in fixing the problem.
Bus ticket date change
Hey guys, I just wanted to give a shout out to Christian - that guy was seriously awesome! He totally hooked me up with changing the dates on my bus tickets, and he did it super quickly and with a smile. I thought it was going to be a hassle, but he made it all so easy-breezy. Big props to Christian for being so on top of his game!
About omio
Omio, formerly known as GoEuro, is a multinational travel platform that allows customers to book trains, buses, flights, and ferries across Europe and North America. The platform aggregates various transportation options, comparing prices, travel times, and convenience, to offer users an integrated travel planning and booking experience. Founded in 2012 by Naren Shaam, the Berlin-based company initially focused on simplifying cross-European travel. Over time, Omio has expanded its services globally, partnering with over 800 transport providers to facilitate travel across thousands of destinations. The company aims to make travel easy and accessible by providing a comprehensive and user-friendly platform for travelers around the world.
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Last update: February 2026
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Review with most votes
The Ultimate Travel Booking Ex
I have been using Omio for all of my travel booking needs for the past year and I have to say, I am thoroughly impressed with their services. The user interface is intuitive and... Read onBy: Frida Deckow