All reviews of K. Wilderman
Review about: Bobbi Brown
2 products and free gift set
I recently bought two items from this brand's website, expecting to get a free gift set and some samples. But when my order came, there was no sign of those promised gifts. So I contacted customer service to ask about it, and I was not happy with their answer. They said I wasn't eligible for the promotion because I bought a "new" product. This was frustrating because I didn't buy any new items, and it wasn't mentioned in the terms and conditions. The lack of transparency and misleading ads didn't sit well with me. Even though I like the products I got, the broken promises and bad customer service make me think twice about shopping from this brand directly in the future.