omio Reviews
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Reviews (27)
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Overpriced train tickets
I'm really disappointed with the train tickets I bought through this service, because they left me stranded at the station with no way to get on the packed train. It was a total nightmare trying to board with all the chaos of people and luggage. And to top it off, we had to pay a crazy 400 euros for a taxi to our destination. It's just not right. Omio should have known about the transportation problems in Venice and told us ahead of time. This whole thing really spoiled the start of our vacation.
Ticket organization and mobile app hesitation
When I first figured out how to work the system, I was able to easily organize all my tickets. But I haven't tried out the mobile app yet, so I'm not sure if it'll be helpful for boarding planes and trains. I'll give it a shot after my summer trip and see how it goes.
Bus ticket date change
Hey guys, I just wanted to give a shout out to Christian - that guy was seriously awesome! He totally hooked me up with changing the dates on my bus tickets, and he did it super quickly and with a smile. I thought it was going to be a hassle, but he made it all so easy-breezy. Big props to Christian for being so on top of his game!
Train ticket purchase
I got my train ticket without any issues and then needed some assistance with the physical ticket. I talked to this agent, Hamdi, who was really fast and helpful. I appreciated the support I received and would for sure use their services again.
Train booking assistance
I messed up and booked a train for the wrong day and totally freaked out. So, I sent an email and got a super quick and professional response that calmed me down and fixed the problem without any extra fees. My overall experience was really great, and I'm super happy with how it all turned out.
Train ticket assistance
I had this super helpful customer service rep named Kalvo Yung who reissued my train tickets when I realized I forgot to print them out. He really went the extra mile to make sure I got my tickets quickly, and his friendly demeanor made the whole thing a lot easier.
Quick and helpful customer service
The person who helped me was really fast at answering my questions and even checked back in when we got cut off. It was great that they could assist with what I needed. Thanks so much!
Train ticket cancellation due to strike
My train tickets got screwed up because of a stupid strike in London, but the folks at this place were amazing and sorted me out quick. They refunded all my money so I could just rent a car instead. Really came through for me!
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The Ultimate Travel Booking Ex
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