ScholarTrip - Overall Rating based on 18 reviews
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Stressful booking experience
Booking my original ticket was a bit stressful because I had trouble confirming my card. However, the customer support team was really helpful. Mulan assisted me a lot and was very quick to respond. I will definitely be using them again in the future.
Flight booking assistance
Leslie was a lifesaver when our flight got canceled at the last minute. She contacted the airline and managed to rebook us without any extra charges. Her quick thinking and top-notch customer service really saved the day for us. We are extremely grateful and I will definitely be a returning customer for this travel company.
Flight change assistance
When we had to make changes to one person's return flight after buying two roundtrip tickets, ScholarTrip's online live chat customer service really came through for us. But then, when the airline actually canceled the return flight, we were kind of stuck. Dealing with a canceled flight is always a headache, but ScholarTrip's online live chat and email customer service stayed on top of it and kept us updated the whole time. It wasn't easy, but in the end, everything got sorted out and we were happy with the outcome.
Flight booking assistance and refund processing
ScholarTrip really helped us out with all our questions before our trip, sorting out our flights and making changes. They even helped us get a refund when we had a family emergency. Nicole was amazing - she was quick and got everything done smoothly. We're so thankful for their help during a tough time.
Great customer service!
I had a great experience with the customer service rep named Perliza. She was super helpful and really paid attention to my problem. She went the extra mile by looking into the issue and sending me the perfect solution through email. It was unexpected because usually, customer service reps don't follow up after the call ends. Perliza really went above and beyond in helping me, and I was impressed by her dedication.
Cancelation Assistance
I just canceled a reservation and Joselle from customer support helped me out. She was amazing - really nice, kept me informed, and did what she said she would do. Most customer support people don't actually follow through, but Joselle did. She gave me updates and made the whole process easy. I definitely suggest reaching out to Joselle if you need help with anything.
Plane ticket issue resolved quickly
I had a little problem with the birthdates on my plane tickets - just a small mistake, you know? So, I reached out to customer service and they were able to sort everything out without any hassle on my part. It was a fast and easy fix. I gotta say, I was pretty impressed with how well they handled it.
Flight booking assistance and customer service
I recently had a great experience with a rep from ScholarTrip who gave me amazing customer service. Jina Fiel was quick to answer all my questions and helped me book my flight, pick my seats, and choose my meals. She was really attentive and went above and beyond what I expected. Not only did she give me clear instructions, but she also sent screenshots to help me along the way. I was very impressed with how professional and efficient Jina was. Thank you so much for all your help!
Professional and efficient customer service
The customer service rep was super professional and really quick at fixing my issue. She even checked back with me to make sure everything was all good and there wouldn't be any lingering problems. Her friendly hellos and goodbyes at the end of our call made the whole thing easy and pleasant. I'm definitely gonna tell my friends and family about this great service.
Flight changes assistance
I recently had the pleasure of experiencing amazing customer service from ScholarTrip's team. My rep, Ms. Fiel, really went above and beyond to help me out with all the changes to my international flights. She was super patient and really knew her stuff, making sure everything went smoothly even when things got tough. She did a great job of finding other flights and airports, and had to work with different airlines since ScholarTrip is a third-party service. Even though they say they might take 24 hours to respond, Ms. Fiel got back to me with updates in just about an hour, showing how dedicated and efficient she is. Her help made a huge difference for me and I'm so grateful for all she did. I'll definitely be using ScholarTrip for all my future travel plans.
Bad customer service
I was really upset when I tried to change my ticket and they wouldn't assist me at all. They told me I couldn't cancel or get a refund, and when I called the airline they also couldn't do anything to help. It felt like such a waste of my time and money. I definitely won't be booking with them ever again!
Airfare purchase
I was checking out airfare and came across this awesome company. I was actually considering another one, but they were pretty rude to me. Thankfully, I went with ScholarTrip and I couldn't be more pleased! Their booking page was really user-friendly and when I gave them a call the next day, Joselle was there to assist me and made the whole process super easy. Huge thanks to Joselle!
Booked round-trip ticket
I gotta give a shoutout to Criencess for being super helpful when I booked my round-trip ticket. They spent a whole 4 hours going over the cancellation and change policy with me, and helping me choose my seats. Criencess is a top-notch agent that I totally trust - they're the best! Overall, my experience with ScholarTrip was awesome this time around!
Quick response and problem resolution
I ran into a problem with my airline mileage number and had to book aisle seats for my return flights. Perliza and Mellan were super quick to help me out and got both things fixed in just an hour. I really appreciate how efficient and professional they were. I've already told other people who are planning trips about this awesome travel service.
Study Abroad Air Fair
Judy was awesome to work with when I was booking my flights to go abroad. She helped me find great deals and always got back to me quickly when I had questions. Booking my flights with her was a breeze - no problems at all.
2 Tickets with luggage mix-up
My family and I got 2 tickets from ScholarTrip, but they really messed up. We were supposed to have 3 pieces of luggage each, but when we got to the airline counter, they said only 2 were allowed. I called ScholarTrip, and they admitted the mistake, but told me to pay for the extra luggage. I sent them the receipt like they asked, but it's been over 4 months now and still no refund! On top of that, the airline canceled our return flight and ScholarTrip is giving us a hard time rebooking. It's a total nightmare, I wouldn't recommend booking with them at all!
Flight seat selection assistance
I just contacted customer service for help picking seats for my upcoming flights, and I gotta say, I was really happy with the help I got. Chenno, the rep I talked to, really knew their stuff and gave me some great advice on choosing the best seats for each part of my trip. They didn't just tell me what to do – they actually showed me, step by step, and even sent over some screenshots so I could see the seat options. Their professionalism and knowledge totally impressed me, and thanks to them, the whole process was super easy and stress-free.
Flight cancelled, rebooked to Europe
Our daughter's flight to Europe got cancelled out of nowhere the day before she was supposed to leave, and it really stressed us out. But the folks at the company were super helpful and worked their butts off with the airlines to fix things. They ended up scoring us an even better, straight shot flight, which was a nice bonus. Their determination, quick replies to our questions, and friendly attitude made a tough situation way more manageable. I'd totally suggest their services to anyone.
Review with most votes
Flight cancelled, rebooked to
Our daughter's flight to Europe got cancelled out of nowhere the day before she was supposed to leave, and it really stressed us out. But the folks at the company were supe... Read onBy: Sallie