Original Grain34 reviews
This score is based on 34 genuine reviews submitted via US-Reviews since 2023.
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By the time the tracking said it was delivered I was already assuming the worst — I'd lost packages before during a move, I panicked. It turned out to be a site error, not a thief. I emailed, got a prompt reply, and they kept me posted while the replacement shipment moved. I needed a reliable watch for a new job and had been burned by cheap ones, this was important. The watch itself is solid and the clasp surprised me — sturdier than pictures suggested. Service fixed the shipping mess, so I kept buying.
Small gem, rough edges
I paid for faster shipping for a gift and it still showed up late, and their updates were vague. Also started getting daily promos and texts — a little too eager, honestly. Still a good watch though.
Solid feel, messy follow-ups
good weight, smooth crown, clear dial, and the strap softened after a day and sits well. Got compliments. Promo emails and texts started right after buying — too many. I've had worse delivery from other brands, so this was a relief. Overall, happy the recipient liked it, way better than cheaper watches I've tried.
Porch relief, shaky support
Opened the box in the middle of a move and felt better — small wins like this matter when you're sore and juggling appointments. Delivery was fast and the watch arrived. I've bought several of their watches before because I needed something reliable to time meds and physical therapy for my bad back. The watch itself is solid and comfy after I added a link. Customer service, though, was disappointing. I paid about $15 for two extra links and emailed them with questions but got no reply, just a receipt. Not the worst, but it left a bad taste. I like the product, but service could be way better.
Keep coming back
I was mid-coffee when the tracking suddenly said "delivered" and I knew something was off. I'd ordered before, this is my fourth piece, so I checked. It wasn't there. I shot an email and honestly I braced for a long wait. Instead they replied fast, explained the mix-up with the shipper, and kept me looped in with a couple follow-ups until it arrived. That's the moment I relaxed — good service makes up for messy tracking. The watch itself is solid and feels well made and sturdy. Not fancy words, just satisfied.
Still a fan, but puzzled by the extras
I’ve actually bought five of their watches because I like the style and they just work for what I need — something sharp for work and travel. One of them needed an extra link though, my wrists are bigger and I wanted a comfy fit. They offered two links plus shipping for about $15, which did the job, but felt a bit stingy after I’d already spent a lot with them. The watch itself is great and arrived fast, colors and build are solid. The annoyance was the radio silence after I emailed them, and that petty-feeling charge. Not perfect, but I’ll still use them.
Pretty watch, messy shipping
"we're not shipping this week, we're moving." Classic. This was my second time ordering and the story repeated — charged me $50 for one-day delivery, promised dates that didn't mean much, then sudden cancellations. Still, when the watch finally showed up I actually laughed a little — it looked better than the photos and fit nicely, so that’s the moment I knew I was satisfied. Customer service? Meh, could be a lot clearer. Tip: call them before you pay for express. And hey, if they ever read this, maybe tell people you're moving — or maybe just move to Texas, who knows.
Mid-delivery, surprisingly satisfied
office, gym, walks with the dog, sleeping through. Battery lasted longer than I thought, the strap fits without fuss — a small surprise. So mixed bag: product is solid, process needs work, but in daily use it does the job.
Gifted then trouble
I wear this watch every day. Got it as a gift at Christmas and at first it was fine. Within two months I had to replace the battery and paid a hundred bucks. That sucked. After that the hands started bumping into each other. The shop fixed that for free. A month later the clasp bent. No idea how. I emailed customer service and they sounded helpful at first — quick replies, promises of a replacement. Then silence. I sent about a dozen follow ups. Nothing. I tried to bend the clasp back myself and it sort of worked. Later the hands even fell off the rotor. The watch still tells time when it wants to. Useful, but fragile and the post-sale support was unreliable. Delivery was fine though, arrived on time. I still use it for work and quick errands, so it has value.
Pretty watch, messy follow-up
I first noticed this on my sister’s wrist and she tipped me off, so when someone gifted it to me I was actually excited. It wears nicely — decent weight, lies flat, feels a bit upscale without being flashy. Two months in I paid $100 for a battery, which already rubbed me wrong, and then two days later the hands started colliding. Repair guy said he’d fix it free, which he sort of did for a month, and I thought okay. Then the clasp bent out for no good reason; I emailed customer service and they were friendly at first, promised a replacement, then ghosted me after my reply. I tried bending the clasp back myself (it sort of worked) until the hands fell off the rotor a week later. I wear watches every day so this was more annoying than sad. A few laughs about it now, but mostly just disappointed.
Pretty watch, lousy support
looks great, service doesn’t follow through.
Pretty watch, poor follow-up
“micro brand,” “cheap,” they said. Two different places turned me away. So I contacted customer service and got basically, “It’s discontinued, sorry.” They offered a discount on a new purchase. That felt like a shrug, not a solution — why sell something you won’t support? Mildly disappointed. If you value good delivery and nice presentation, fine, but don’t expect decent repair support.
Low-quality watches
I bought a watch from this company recently, and I have to say I was really disappointed with the quality. It seemed like it was made poorly, and I noticed a defect in how it was made. When I contacted customer service about it, they just told me to buy another watch at a discount instead of taking responsibility for their product. This really upset me and I think people should save their money and find a company that cares about their customers and the quality of their products.
Reclaimed wooden watch with small fit
I recently bought this awesome watch that's made from reclaimed wood and I gotta say, I'm really impressed with how cool and unique it looks. But I was a bit bummed when I found out the watch was kinda small on my wrist, so I needed to add some extra links to make it fit better. Dealing with customer service to get those extra links was a bit of a pain, they took forever to get back to me. Even with that hiccup, I always get compliments on the watch and I love that it's made from bourbon barrels, especially since I enjoy bourbon myself.
Watch order
I just ordered a watch from this company, but I wasn't too happy with how things went. They confirmed my order and charged my credit card right away, but after that, it all went downhill. I had a lot of trouble getting in touch with them and my order took forever to process. Even after sending a bunch of emails trying to figure out what was going on, it took them five whole days to tell me there was an inventory issue. It was really frustrating not knowing what was happening.
Whiskey espresso barrel watch
I just got the whiskey espresso barrel watch and I gotta say, I'm really happy with it. It took a little longer to get here than I thought it would, but once it arrived, the packaging was really nice. The watch looks amazing and fits just right on my wrist. I've gotten a lot of compliments from my friends and family about how good it looks.
My watch broke
My mom gave me this really cool watch as a gift but then it broke! The little metal piece inside it fell off and got stuck. I tried to get it fixed, but they wouldn't do it. They told me I had to buy a new one for $120! So frustrating.
Small watches, need more links
I picked up this watch but it's too small for my wrist and I need to get some more links for it. I really like the watch, but it seems like they're dragging their feet on helping me out until after the 15-day return window has passed. I wish they would just give me the extra links so I can wear it comfortably. It's kind of aggravating and I really wish they made watches in regular sizes for guys like me.
Whiskey black watch purchase
I just bought the whiskey black watch for my boyfriend and he really liked it a lot! This watch is not only cool and stylish, but it's got that extra somethin' special with the wood from a whiskey barrel in the design. It was just the right gift 'cause he's a big whiskey fan and really values good craftsmanship. I gotta say, the quality of the materials and the little details in the design really caught my eye. I'm super impressed with this product, overall.
Affordable and great looking watch
I recently bought a watch from this company and I'm a bit bummed out with how things have been going. I've been checking out their stuff for a while and finally found a nice watch at a good price on their website. After I went through the checkout process, I was told that it would take 4-7 business days to arrive. But it's been almost a month now and still no watch. Customer service is taking forever to get back to me and all they say is that my watch is at the warehouse waiting to be shipped with no other info. It's frustrating not knowing when I'll get my order after waiting for so long. I'm usually patient with shipping delays, but the lack of updates just ain't cutting it for me. If this keeps up, I might have to ask for a refund.
About Original Grain
Wood watches may appear to be an unusual concept from the outset on account of how irregular they are, yet they've demonstrated to be an incredible and viable idea. First presented as a purely stylish choice, wood watches have demonstrated to be a viable option in contrast to watches produced using other materials, for example, metals or silicone. Depending on the wood they are created from, wood watches can be eco-friendly. Original Grain is one such manufacturer of wood watches alongside steel watches. For honest reviews of Original Grain, please do read on.
About Original Grain
Co-founded by Ryan and Andrew Beltran in 2013, Original Grain is a manufacturer of wood and steel watches. It was roused by their Pacific Northwest roots and heeding their instincts to trailblaze. They claim to have risen as a world-class maker of accessories and watches.
Products and services of Original Grain
Original Grain offers a wide range of wood watches style, it includes zebrawood rosegold, whiskey espresso, Koa stonewashed steel, rosewood chrome, men barrel, Alterra Chrono, ebony gold and more. All their orders shipped in the United States are sent via FedEx or USPS and they are also in partnership with One Tree Planted to continue their mission to help reforest the planet.
Compliments, complaints, and tips for Original Grain
Do you own a wood or steel watches from Original Grain? If you do, how would you rate the lifespan of their watches? Do they offer quality and durable watches? Do they offer unique and beautiful designs of watches? Do you have any remarks about Original Grain that you would like to lodge here? If yes, kindly do so by leaving a candid assessment here. Your feedback will help future customers of Original Grain build an impression of the brand.
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Last update: February 2026
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Review with most votes
Men's watches
The men's watches from this brand are really something special. My son and husband, who usually aren't big collectors, have ended up with quite a collection of their p... Read onBy: Grant