Original Grain - Overall Rating based on 22 reviews
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Low-quality watches
I bought a watch from this company recently, and I have to say I was really disappointed with the quality. It seemed like it was made poorly, and I noticed a defect in how it was made. When I contacted customer service about it, they just told me to buy another watch at a discount instead of taking responsibility for their product. This really upset me and I think people should save their money and find a company that cares about their customers and the quality of their products.
Reclaimed wooden watch with small fit
I recently bought this awesome watch that's made from reclaimed wood and I gotta say, I'm really impressed with how cool and unique it looks. But I was a bit bummed when I found out the watch was kinda small on my wrist, so I needed to add some extra links to make it fit better. Dealing with customer service to get those extra links was a bit of a pain, they took forever to get back to me. Even with that hiccup, I always get compliments on the watch and I love that it's made from bourbon barrels, especially since I enjoy bourbon myself.
Watch order
I just ordered a watch from this company, but I wasn't too happy with how things went. They confirmed my order and charged my credit card right away, but after that, it all went downhill. I had a lot of trouble getting in touch with them and my order took forever to process. Even after sending a bunch of emails trying to figure out what was going on, it took them five whole days to tell me there was an inventory issue. It was really frustrating not knowing what was happening.
Whiskey espresso barrel watch
I just got the whiskey espresso barrel watch and I gotta say, I'm really happy with it. It took a little longer to get here than I thought it would, but once it arrived, the packaging was really nice. The watch looks amazing and fits just right on my wrist. I've gotten a lot of compliments from my friends and family about how good it looks.
My watch broke
My mom gave me this really cool watch as a gift but then it broke! The little metal piece inside it fell off and got stuck. I tried to get it fixed, but they wouldn't do it. They told me I had to buy a new one for $120! So frustrating.
Small watches, need more links
I picked up this watch but it's too small for my wrist and I need to get some more links for it. I really like the watch, but it seems like they're dragging their feet on helping me out until after the 15-day return window has passed. I wish they would just give me the extra links so I can wear it comfortably. It's kind of aggravating and I really wish they made watches in regular sizes for guys like me.
Whiskey black watch purchase
I just bought the whiskey black watch for my boyfriend and he really liked it a lot! This watch is not only cool and stylish, but it's got that extra somethin' special with the wood from a whiskey barrel in the design. It was just the right gift 'cause he's a big whiskey fan and really values good craftsmanship. I gotta say, the quality of the materials and the little details in the design really caught my eye. I'm super impressed with this product, overall.
Affordable and great looking watch
I recently bought a watch from this company and I'm a bit bummed out with how things have been going. I've been checking out their stuff for a while and finally found a nice watch at a good price on their website. After I went through the checkout process, I was told that it would take 4-7 business days to arrive. But it's been almost a month now and still no watch. Customer service is taking forever to get back to me and all they say is that my watch is at the warehouse waiting to be shipped with no other info. It's frustrating not knowing when I'll get my order after waiting for so long. I'm usually patient with shipping delays, but the lack of updates just ain't cutting it for me. If this keeps up, I might have to ask for a refund.
Watch purchase
I bought a watch at this store because it looked really nice and well-made, but I was pretty bummed out by the customer service. I tried emailing them a bunch of times, but never got a response, and they didn't even have a phone number to call. It was super frustrating not being able to talk to anyone when I had questions or problems with my order.
multiple watches, iwatch band, ring
My husband and I have bought a bunch of stuff from this company - watches, an iwatch band, and a ring. People always tell us how nice they look, and we agree that the craftsmanship is top notch. My husband especially likes sharing the stories behind his military watch and ring. We did have a small issue with one watch, but the customer service team took care of us. When we let them know about a waterproof watch that wasn't sealed properly, they gave us the choice of a refund or a replacement. They didn't have the original color, but we found a new one that my husband really liked. Overall, we're happy with what we got and plan to keep coming back as loyal customers.
Unique and well-made watch
I just bought this really cool watch and I'm super happy with it. The watch is gorgeous and I really appreciate the work that went into making it. I had to get some more links for the band and the customer service was amazing. They got back to me quickly and gave me exactly what I needed. Ordering was easy, and the people working there were so nice and helpful. I'm really impressed with both the watch and the service from the company. I'll definitely be buying from them again.
OG watch gift
My husband is really into watches, so I decided to surprise him with an OG watch, and now he has a whole collection of them. People are always asking where he found them because they are seriously cool. I just wish they weren't so pricey, 'cause you know, saving money is a big deal. But we usually just wait for sales to snag some new ones for our collection. The watches are so cool and unique with the mix of wood and metal.
Watch
I had a problem with a mistake a rep made at this company. I wasn't happy with how it was fixed at first, so I left a review saying so. But then, out of the blue, one of the co-founders got in touch with me and really went above and beyond to make things right. I was so impressed with the way they took care of me as a customer. It totally changed my opinion of the brand. I'll definitely keep buying from them as I add more watches to my collection.
New watch
Oh my gosh, I've bought like 10 watches from this place and they are all so awesome! I have some other watches from other places, but they just sit in my drawer collecting dust. The first watch I got from here is still ticking perfectly! I absolutely love it!
Beautiful watch
I just got this amazing watch not too long ago and let me tell you, I am thrilled with my choice. Ordering it was a breeze and it arrived in just a week, pretty quick if you ask me. Those online tutorials really saved the day when it came to setting it up and making sure the band fit just right on my wrist. And can we talk about how gorgeous this watch is? It's even better than I imagined, both in looks and quality. I've gotten so many compliments on it and I gotta say, no buyer's remorse on my end.
Limited Edition Watch
I have this special Original Grain watch from late 2017, and it's already acting up on me. The day of the week display won't move, and the date keeps getting stuck. On top of that, I need a new watchband that matches the original one. So, I went to a jeweler to get some help, but they told me they can't fix it because Original Grain doesn't have the parts anymore. What a bummer! I spent a lot of money on this watch, and now I can't even get it properly repaired. Anybody else dealing with this issue?
Perfect gift for guitar player
Oh my gosh, I was seriously clueless about what to get this guitar guy for his birthday! But then I found this awesome gift at your store! It's super beautiful and top quality, and I know he's gonna be so excited when he sees it! He's totally into Hawaii and guitars, so the Koa wood was the perfect pick. I seriously can't wait to see his reaction when he opens it! I'm definitely gonna order more stuff from here, maybe even treat myself because it's just that cool!
Additional links for watch
I had to get 2 extra links for a watch I bought, so I emailed customer service. They got back to me super fast and sent over an invoice for the links. I paid online right away and got the links in just a few days. This really made me think highly of the company and their cool watches.
Watch purchase
I bought a watch from this store not long ago and I really liked how it was made and how it looked. But I had some problems with getting it delivered that kind of got on my nerves. The watch is beautiful though, with a lot of cool details and a style that's different from other watches out there. I can tell a lot of care and effort went into making it, and I think it shows in the quality.
Wood, bone, and metal watch
I really love these watches! They're awesome with the mix of wood, bone, and metal. Not many companies do that! The price was really good too. Whenever I wear my watch, people always ask me about it. I did have a small issue with one, but the customer service was amazing and I got a new one super fast. Please keep making these amazing watches that are like works of art. You guys are doing a great job!
Review with most votes
Men's watches
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