DoorDash21 reviews
This rating is based on 21 genuine user reviews submitted directly through US-Reviews.
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Ordering from DoorDash was such a disaster! The app kept acting up, the menu options were seriously lacking, and the whole ordering process was just so dang confusing. And don't even get me started on those sneaky fees that I only found out about after I already placed my order! Dealing with customer service was a real pain too - it took way too long to hear back from them. I swear, after this experience, I'm never giving DoorDash another shot.
Canceled order, kept money
Watch out when ordering from this delivery service because they might cancel your order and pocket your money as credits instead of giving you a refund. I ordered something and just 5 minutes later, it got canceled without me even saying so. And to top it off, when I checked with the restaurant, they had no idea about my order at all. It's a sketchy way of doing business that people should know about before using this service again.
Non-delivery of food
I had a pretty irritating incident with this delivery service the other day. I ordered some food to be brought to my office, but the driver never showed up. Even though I got notifications saying the order was dropped off, I ended up with nothing and no word from the driver. When I reached out to customer service for some help, all they said was that it was my problem to figure out and get a refund. The way they handled the situation and the lack of good customer service left me feeling let down and really annoyed.
Failed delivery and lack of refund
I can't believe this company! My dasher didn't even bring me my food, and now DoorDash won't even give me a refund! On top of that, they're saying they don't refund Black people?! That's just not right, it's discrimination and completely unacceptable.
Food order from Moga Meat Brampton
I ordered some food from Moga Meat Brampton for delivery the other day and sadly, the chicken came out all burned. I tried my best to follow the cooking directions exactly, but the dish ended up charred and totally not edible. At first, I figured maybe the seasoning I used was off, but even after giving it another shot and being extra careful, it still turned out the same. I'm thinking maybe the diced tomatoes I used weren't juicy enough, which could have caused the burning. Either way, it was a bummer of an experience and now I'll have to figure out some new ways to fix it.
Food and drinks missing
I ordered some food and drinks, but when it got here, the drinks were nowhere to be found! The delivery guy didn't get what we were saying and just took off. We tried calling the restaurant, but they never got back to us. DoorDash only offered us a lousy $4 refund for 3 missing drinks - can you believe that? And on top of it all, they wouldn't even send the driver back to bring them to us!
My recent food order
My last food order was a total mess. It was late, and when I reached out to customer service for help, they were no help at all. They even hung up on me twice. It was super frustrating and disappointing, especially because I really needed a solution fast. I won't be using this service again after this bad experience.
Cold sandwich
My experience with this delivery service was a total disaster. I ordered a cold sandwich for lunch and was really looking forward to digging in. But when the driver showed up, the sandwich was nowhere to be found. Can you believe it? The driver said the restaurant forgot to toss it in, but when I called the restaurant, they said it was definitely included. To top it off, the driver had the nerve to take a $10 tip from me before dashing off. I felt like I got scammed and let down by their dishonesty. When I brought it up to customer service, they were no help and wouldn't give me a refund, despite me providing them with receipts, screenshots, and pics for proof. It was super frustrating and disappointing, making me feel like they didn't give a darn about their customers.
Incorrect Milkshake Order
I'm really upset about my recent DoorDash experience. This isn't the first time I've had problems with getting the wrong order or missing items. This time, I got regular milk instead of the strawberry milkshake I wanted. Even after showing proof of the mix-up, they wouldn't give me a refund. It gets old spending money on a service that can't get it right. I'm fed up with DoorDash and won't be using them anymore.
Food delivery order
I just had the worst experience ordering food delivery. The delivery person, Abby S., took off with our food and claimed it was delivered when it wasn't. It was so disappointing and frustrating, especially since I used to be a delivery driver myself. My kids were left hungry and we had to go all the way to the restaurant which was a pain because it was 25 minutes away. I definitely won't be using this service again after this mess.
Recent purchase issue
I recently had a really bad experience with the delivery service I was using. The customer service was awful, and the delivery drivers were so untrustworthy. I made an order and this dasher named Lauren just never showed up, just like what happened before with Michelle. And even after I expressed my concerns, they told me to just keep waiting for the delivery which only made me more frustrated when the dasher never came. I spent so much time on the phone with customer service and they only credited me for the old issue, not the one happening right then. Because of all this, I've decided to stop using this delivery service and look for other options like ordering straight from restaurants or using different delivery platforms.
Back pain relief
I woke up this morning with terrible back pain and noticed I was out of pain relief meds. Since I couldn't drive to the store, I thought I'd try out a delivery service for the first time. It went really well - the whole thing was smooth, easy, and fast. My delivery driver, Deedee, showed up right on time. She was not just quick, but also super nice and understanding about my situation. She really went the extra mile to make sure I got my meds without any problems. I wish I had tipped her more for the amazing service she provided.
Lost order charge
So I ordered some food from this restaurant that uses a third-party delivery service for their online orders. When I got to the restaurant to pick up my order, they told me they had no record of it and asked me to order again. I wasn't too happy about it, but I went ahead and paid for my food a second time. Later on, when I checked my credit card bill, I saw a charge from the delivery service. I had no idea they were part of the deal. Turns out, that charge was actually for the original order that the restaurant said didn't exist. I didn't have any proof of the mix-up, just the word of the cashier. I tried to explain all this to my credit card company, but the delivery service showed them the original order as proof, so Discover went with them and kept the charge on my bill. It was really frustrating to think I was only dealing with the restaurant, then find out later that this other party was thrown in without me knowing.
Missing food refund
I had a pretty frustrating experience recently. I ordered something, but it didn't come in my package. When I reached out to customer service, they wouldn't give me a refund. It left me feeling pretty disappointed and annoyed. Now I'm not sure if I want to use their service again.
Incorrect order, poor customer service
I had a bad experience with my DoorDash order. I gave clear instructions but still got wrong items and missed items. When I tried to contact customer service for help, they didn't do much to assist. The person delivering my order didn't speak English well, which caused problems and mistakes. Even basic requests like condiments or napkins were ignored. The lack of attention and communication was frustrating and made me feel like I wasted my money on a disappointing meal.
Missing Dish Incident
My recent experience with the delivery service was pretty disappointing. I ordered food for my family, but sadly, one dish was missing when the delivery came. This meant one family member had nothing to eat. I tried getting in touch with customer service on their website right away to ask for a new delivery of the missing dish, but I was pretty upset when they only offered me a credit that was less than what I paid for the missing item. I wasn't okay with that - I just wanted a refund in cash for the missing food, not a credit for future orders that might never even come through. The company's solution left me feeling frustrated and unsatisfied.
Order issue and customer service experience
I had such a frustrating experience trying to order on this platform! I thought I was getting something I wanted, but turns out it wasn't even available, and they still charged me for it. It took forever to get my money back - like 3-5 business days! And they didn't even offer me anything extra for the hassle. When I tried to cancel my account because of all this mess, the live chat guy just said thanks and closed the chat. Like, what? That's no way to treat a customer. Pretty disappointing for a service I used to trust.
Bag of ice
Man, this company is awful. I ordered a $3 bag of dry ice and they sent me a regular bag of ice instead! I paid $14 for that nonsense. I tried to contact the driver and DoorDash but they just brushed me off, like seriously? And to top it off, they even added a $2 tip. Such a scam, never using them again!
Recent multiple orders
I just wanted to share that I placed a few orders through this service, but I only got one of them delivered. The other two either got canceled or never arrived because the Dasher didn't show up. I was pretty bummed about the whole thing because I was hoping for better service from a big name like that. And to top it off, they didn't offer any compensation or credits to make things right. It's important to me as a customer to feel like they care about me, especially when things go wrong.
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About DoorDash
DoorDash is an American technology company that operates an online food ordering and delivery platform. Established in 2013 by Stanford University students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore, DoorDash was initially conceived to facilitate the delivery of custom business items. However, it quickly pivoted to focus on restaurant food delivery. The company connects people with the best in their cities by facilitating door-to-door delivery from a broad array of local and national restaurants. It utilizes logistics services to offer food delivery from restaurants that do not traditionally offer a delivery service. Over the years, DoorDash has expanded its services to include a grocery delivery service, expanding its operational footprint across the United States and into several international markets, including Canada and Australia. It has grown to become one of the largest third-party food delivery services in the United States, competing with other platforms like Uber Eats and Grubhub.
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Letzte aktualisierung: November 2024
Review with most votes
All time great services, quick
Doordash deliveries are always on-time and trustworthy to be fulfilling. I had my fillings on a regular basis with doordash. The services are quick and reciprocating. The orde... Read onBy: John Mccaughney