Total Wine Reviews
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Reviews (24)
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Bottles of wine
I'm not happy about being shut down for talking about my bad experience. Your customer service was terrible and instead of fixing it, you blocked my review. Well, now I'm going to make sure to spread the word about my honest opinion on all platforms. I was ready to keep using your services, but your choice not to give me back my $10.99 and causing more trouble for me only proves that you make bad decisions. I won't be supporting your company anymore.
Wine order
This place used to be great for ordering wine, but now it's like going to a depressing dollar store. Every time I try to order online, I get some annoying error message about promos not working or the system being down. When I called the store, they told me they can't take orders over the phone for security reasons - then why don't they fix their website, obviously! And their coupon offers are terrible, you have to spend $30-$100 before you even get a small discount, which is a bunch of nonsense.
Wine and spirits
I went to this store to buy some wine and spirits and man, it was a total nightmare. Their website is a mess — I couldn't find any contact info anywhere. When I tried to sign up, I got some error message saying my account couldn't be made right then and to call customer support for help. It was so annoying and nothing got fixed.
Beer selection disappointment
As someone who loves beer, I was really excited to check out the new Total Wine store in Avon. I was hoping to find a big selection of craft beers, especially my go-to sweet and bold ones like Imperial Stouts, Milk Stouts, and Bocks. But when I got there, I was pretty bummed to see that they didn't have a ton of those types of beers. There was a whole aisle of craft beer, but only a small section with the ones I was after. And out of those few options, only one really hit the spot for me. I might give it another shot later on to see if they step up their game, but for now, I'll stick to my local liquor store for a better variety.
Whiskey purchase
I bought a bottle of whiskey from Total Wine not too long ago, but man, my experience was a major letdown. The delivery guy didn't stick around for me to answer the door, so they sent my order back. They shot me an email saying they gave me a refund, but it's been more than a week and I still haven't seen any money or my whiskey. This kind of service is just not okay.
Whiskey and coupons
Man, I really thought joining their fancy rewards program would be worth it, but man was I mistaken. I've been a member for what feels like ages, and yet I'm not seeing any benefits. They keep talking about these exclusive whiskeys, but I haven't heard a peep. And let's not even get started on those coupons - such a hassle to redeem! The staff doesn't seem to care much about helping me out either, they're just in it for themselves. I wouldn't be surprised if they're hiding all the good stuff in that enormous store.
Recent wine purchase
I bought some wine from this place not too long ago, and I gotta say, I was pretty bummed about the delivery service. I was totally home and ready to get my order, but then the local delivery guy said I wasn't there when he dropped it off. I called the company up and talked to a few different people, and they all said they didn't even try to deliver my stuff. That's shady, you know? It definitely doesn't make them look good in terms of customer service. And hey, in Georgia, it's not even a big deal for someone over 21 to sign for alcohol deliveries, so it's pretty fishy that the driver couldn't drop it off.
Review with most votes
Whiskey and coupons
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